Málaga hotellit lähellä Plaza de la Merced

Plussat: Elegant externally Nice welcome

Miinukset: Standards and style of service didn’t align with five star Staffing too thin on ground No pro activity in service. Everything had to be sought out and asked for I had even messaged and asked to meet management twice to see the facilities for future conferences and this was ignored No five star touches of customer experience Room allocated had disappointing view Hairdryer broken and dangerous When I had a chauffeur car to work meeting the concierge staff so busy chatting, they ignored and blocked my way to car twice seemingly not thinking that a middle aged. Relaxed dressed women was on business and taking a car!! My husband then felt there was a patronising pat on arm to let me through ! Every aspect f service at e every touch point including breakfast bar concierge and reception and housekeeping needs to be reviewed. Overall I had high expectations but I felt the proposition and experience was out of date with today’s consumer but it’s not too late to review and elevate

Plussat: An excellent variety for breakfast , good location close to the Hop on Hop off bus route as well as good restaurants. The room was spacious and quality of finishes were very good.

Miinukset: The shower was very small and cramped.

Plussat: The breakfast was amazing. The service was wonderful. The concierge's help was flawless. And they packed us a picnic breakfast for our early flight out, which was waiting at the front desk for us. We look forward to going back!

Plussat: beautiful decor and furnishings that blended well traditional finishes with modern colors and fixtures

Miinukset: very unsafe bathroom...shower leaks water on slippery marble floor...no gran bars to help steady oneself entering, leaving or using the shower....shower doors are deceptive...could be interoreted as fixed in place and usable as braced to steady a person. however, often the shower doors move in inexpected ways.this could cause shower used to fall on hard surfaces and/or hurt badly one’s fingers by catching them in shower doors as those doors move unexpectedly...i urge the hotel to have “bathroom safety expert examine this situation...aome simple “grab bars” would help greatly.

Plussat: Nicely situated by the beach and not far from the historic center of town.

Miinukset: Beautifully decorated. Friendly staff. We only ate at the property once- but quality and taste were excellent.

Plussat: First class service from the moment collected at the airport. I also noticed small details many times that a member of staff would not pass by a piece of litter without picking it up or passing a chair out of place without straightening the chair and so on. Every member of staff had pride in the hotel. The breakfasts are great, and again are well serviced by staff. Special mention must go to the staff at the concierge desk, always beyond helpful thank you. We also made use of the spa which was excellent and finally must say the building itself is beautiful both inside and out.

Miinukset: Just a couple of constructive suggestions; It would be nice to have a sommelier available at the Príncipe de Asturias restaurant. The hotel hosts private and corporate events which I am sure they excel at and is not a problem. We just had the misfortune to coincide with a Twitter corporate event, which in itself had no negative impact, it was only when a considerable number of the party were allowed to overrun the 'chill out' area having already consumed copious amounts of alcohol that was dissappointing.

Plussat: Fabulous hotel. Highly recommended.

Plussat: Beautifully building and decor - very friendly and helpful staff - nothing was too much trouble

Miinukset: Having to leave to go home

Plussat: Everything

Miinukset: Nothing really

Plussat: Location is great. Everything is walking distance and walk is actually nice and enjoyable.

Miinukset: The food. It was just OK. I would not say it was bad, but it was not adequate to the hotel. Breakfast. Generally OK, yet it has only ONE hot dish (omelet). We could not find any hot oatmeal for example. The pastries was not looking like freshly baked. Dinner - Looks great, service is FANTASTIC. Yet the dish section is not that great as you would expect from ~$100 per person restaurant.

Plussat: Hyvä palvelu ,laadukas kokonaisuus

Miinukset: Hinnat korkeahkot

Plussat: Aamianen oli loistava. paljon tuoreita hedelmiä, hyvää kahvia. hyvät tuoeremehut ja hyvät leivät. Ystävällinen palvelu

Miinukset: Koko hotelli käytti voimakkaita hajusteita joka paikassa. Saimme sovittua, että huoneeseemme ei astaman takia laiteta hajusteita. Se onnistui.

Plussat: Location was fantastic, in the heart of the old town close to restaurants, bars and shops. Port and beaches within easy walking distance. Staff were friendly and helpful.

Miinukset: Rooftop terrace had no shade at pool and it was very hot. We were told we could not have coffee served in the bar on the roof terrace. Hot food at breakfast was limited and cold.

Plussat: The girl at the reception has helped us to have a wonderful stay by being very client oriented.

Miinukset: Location and accomodation, good as usual

Plussat: Sijainti loistava. Palvelu erittäin hyvää. Kattoterassilta mahtavat näköalat.

Miinukset: Hotellihuoneen lämpötila olisi voinut olla 2-3°C enemmän. Ainoastaan ilmastointi säädettävissä.

Plussat: A beautiful hotel right next to the cathedral, two min walk from the shops and super close to the port. I would definitely recommend this to anyone coming to the city

Plussat: Very nice touch from the hotel with chocolate and cava in the room to celebrate our Wedding Anniversary. Great rooftop terrace, location and excellent breakfast service.

Plussat: Our dismal austere room overlooked an interior courtyard. The lifts took forever. The hotel looked tired and was overpriced

Plussat: Very efficient and pleasant front of house staff. Exceptional views over the city Rooftop terrace amazing Would definitely stay here again

Miinukset: A twin room with a sea view would have been nice

Plussat: I liked the classic style of the hotel. And the large room with balcony and view to the harbour. The staff was superb.

Plussat: Location, friendly team

Miinukset: Breakfast - Dinning room small and too crowded

Plussat: Room very clean,great view across city from our 13th floor room.Staff very helpful.Rooftop pool area was fantastic

Miinukset: Only negative too many non resident people in pool area taking pictures.

Plussat: Great location. We had a king room with sea view and the view was spectacular. We could walk to every where. Bed was very comfortable and staff were very friendly. We didn't have b'fast at the hotel, so can not comment about it. The rooftop bar was great. The rooms were elegantly decorated.

Miinukset: The smell of sewage in the bathroom

Plussat: Location, high-speed internet, breakfast

Miinukset: The rooms need renovation.

Plussat: Sijainti päärautatieaseman vieressä on erinomainen. On helppo käyttää lähijunaa matkan tekoon.

Plussat: Aamiainen oli erittäin monipuolinen, sisältäen paikallisia herkkuja sekä myös esim.- detox-juomia. Monipuoliset hedelmät ja leivät ja tietenkin halutessa paikan päällä paistettu munakas. Lisäksi hotelli huomioi hienolla tavalla majoituksen ajalle sattuneen syntymäpäivän :). Plussaa siitä että huoneessa oli lautalattia eikä kokolattiamatto. Hyvä sänky ja monipuolinen tyynyvalikoima.

Plussat: Had a very good two night stay. King bed was wonderful and very comfortable. Everything was clean. The buffet breakfast was extensive in choices and tasty. Front desk staff were helpful and friendly.

Plussat: The staff were really nice and attentive, the pillows in the room were super comfortable and I had everything I needed. The location was really convenient and excellent if you want to be central enough to walk for dinner, if you need to take the train somewhere, or if you want to check out the city beach. The hotel decor is very pretty for a drink, and the breakfast was probably the best spread I’ve ever seen and worth five stars. They literally have everything you can imagine to eat and drink. I mainly booked this hotel for the location and the breakfast and it served that purpose well! It’s about a 20min walk from the main area to drink, eat and shop.

Miinukset: The rooftop pool was a lot smaller than it appears in the photos, in fact it was tiny...the food at the rooftop bar was also not that great and very simple so I would recommend not eating there. The room was comfortable but the bathroom design is a little weird where even the toilet roll was behind the toilet seat so you had to take it off to use it. I felt like this hotel was a bit expensive for what it was (and comparing to my experience with hotels worldwide) but the incredible breakfast made up for it! Beware that if you are parking there, you’ll have to pay 20 euros per day.

Plussat: Good location for station and beach. Friendly staff

Miinukset: Service in bars very slow, B-heaven bar shuts early. Taxi into town sometimes an issue since it is generally 5€ and taxi drivers didn’t seem to appreciate these journeys

Plussat: Everything was perfect! Virginia was so lovely checking us in and made us so welcome. THe hotel is modern and clean, really cool. Comfortable room and bed! Nice pool and relaxing area on the rooftop with a bar. A SLIDE which was so fun! Really handy to get from the airport. A nice 20 minute walk into the old town. Breakfast was incredible - what a selection. Highly recommend!!

Plussat: Very convenient in relation to the old town, train station and supermarket. Very good parking and pool terrace.

Miinukset: Green exit light in the room was a little annoying.

Plussat: The Breakfast was the best. The Pool on top of the roof is tiny - only few sunbeds - so be quick to get there if you want to have one.

Miinukset: he Hotel is nowhere near 4* - more like 3* in terms of the rooms - they are really damaged - not expecting this for a hotel that is only about 2 years old.

Plussat: From the time we checked in, the staff were fantastic. Virginia Rosa Gonzalez who is the Guest Experience Manager was extremely pleasant and so very helpful. We were 16 mins by taxi to the hotel itself and very reasonable at 20 euro. The station is next door which is another bonus. The room itself no outside noise and extremely clean. Roof top sun area with pool was ideal if you just want to stay around the pool with friends and relax.

Plussat: Lovely selection for breakfast . Nice roof top area

Miinukset: The room for 3 with extra bed ..was too small. Service in bar very slow

Plussat: Convenient location, big comfortable beds and super quiet

Miinukset: Check out was slow

Plussat: It was very clean and well kept. Staff were friendly. Very good selection of breads, cheeses, fruit and meats at breakfast. It was the cooked items that let it down.

Miinukset: Breakfast was quite disappointing. At breakfast, the cooked eggs/bacon were very cold. The freshly cooked omelettes were undercooked both days I had them. In terms of facilities, the rooftop bar and pool were tiny. The gym was also very disappointing. Not much equipment, and tiny room. It was absolutely silent, some background music would have been nice. I feel the price we paid did not reflect the quality of the hotel.

Plussat: The room was clean, quiet and comfortable and the bed was massive!

Miinukset: The only thing I can think of was that the shape of the room was a bit odd so it was a bit cramped.

Plussat: The staff are so friendly and helpful. The hotel is clean and the terrace area on the roof has amazing views at night. Great location too.

Plussat: The rooftop pool was fantastic as was the rooftop bar for nighttime The breakfast is superb also

Plussat: Hyvä aamupala ja sai myös runsaasti Gluteenitonta ruokaa. Valikoima oli hyvä ja enimmäkseen aivan tuoretta. Suosittelen ( myös guteen free syömäreille)

Miinukset: Ei tule mieleen mitään.

Plussat: Hotellin runsas aamiainen oli todella mahtava tapa aloittaa lomapäivä - herkullinen ja monipuolinen valikoima ja aseteltu kauniisti esille. Myös runsaasti tuoreita hedelmiä ja marjoja! Voimme lämpimästi suositella. Kannattaa todellakin ostaa aamiainen jo hotellia varatessa. Hotellin sijainti myös mitä mainioin. Erittäin rauhallinen ja hiljainen katu. Kävelymatka vanhaan kaupunkiin, ravintoloihin, kahviloihin, rannalle, linja-auto/juna-asemalle, kaupoille, museoihin, nähtävyyksiin jne. Allasalue myös katolla viihtyisä ja toimiva, vaikkei allas olekaan kovin suuri. Gym-huone hyvä. Laitteita sopivasti ja näkymä 5. kerroksesta kaupungille loistava. Ulkotila gymin yhteydessä pehmeällä "ruohomatolla" esim. venyttelylle loistava! Seuraavaa Malagan matkaa odottaen ja todellakin erittäin mielelläni varaisimme samaan hotelliin. Avulias, iloinen ja tehokas henkilökunta, sekä siisti huone/hotelli kruunaa kokemuksen!

Plussat: Very nice breakfast

Miinukset: Unpleasant and rubbish etc on ground below room Not a nice View Bed very hard Having to ask for t bags and milk should be enough in room Having to pay extra for Breakfast Value for money it should have been included in price

Plussat: The location of the hotel was very good.

Miinukset: The room was rather small; there was little space in which to put our belongings. There was no stool in the bathroom nor any Kleenex box. The magnifying mirror in the bathroom was inconveniently situated. The hotel advertised a rooftop swimming pool but it was too small to swim in.

Plussat: Clean, room lovely. Main reason for low score was seeming inability to organise a taxi transfer to Estapona. Just walk to the taxi rank we were told, which indeed was nearby. However in contrast our little boutique hotel in Estapona organised our journey back to Malaga airport in a lovely taxi which cost less, was smart & with a very good driver. The guy from the taxi rank was OK. However the vehicle was just a very basic, rather battered old taxi.

Plussat: Excellent location of the hotel and very close to the historical centre. Ideally placed for shopping and eating. Would definitely stay here again either with friends or with family. I had room 216 and it was a great size for 1-2 people. Large separate bathroom. Filled mini bar in the room. Lovely view from the bedroom.

Miinukset: On arrival in my room I tried to use the room safe but it was not working. On two separate occasions I asked at reception if someone could come and repair the safe but no-one came to do so. I ended up putting my valuable items in my friend's safe for the duration of the stay. My friend had room 202 which was compact and bijou compared to my room. It would be okay for 1 person staying but not necessarily for 2 as the bathroom is in the bedroom and is separated with glass.

Plussat: great view from rooftop

Miinukset: no view from room, no place to open and enjoy your own bottle of wine

Plussat: Good Location

Miinukset: Aircon very poor in Rooms..Didn’t really work and rooms sweltering. Pool is tiny..smaller than domestic pool. I guess 3,5 m x 5m

Plussat: excellent

Miinukset: location in a scruffy area

Plussat: Pretty bad for a Novotel. Would not recommend.

Miinukset: Very old. Could not get a glass of wine. Food quality was appealing . Hairdryer not working....

Plussat: Very nice breakfest - especially tea selection and granola station. Rooms are big with a kitchen annexe. Near the centre but also very quiet. No outside noise in the room. Very clean.

Miinukset: Lifts are extremely slow.

Plussat: location - very close to the centre and also to the metro Suite - separate living area with a large sofa is fantastic Very quiet room Friendly staff The price is acceptable

Miinukset: A minor point is that the reception area is a bit small as compared to the average four-star hotels.

Plussat: Siivouksen laatu ensiluokkalaista. Hiljainen, hyvin varustettu huone. Mainio sijainti. Ystävällinen henkilökunta.

Plussat: The breakfast was perfect, the hotel was just right for walking to anywhere we needed to go, so overall we loved the hotel. Thank you

Miinukset: only one minor thing which never mattered to us The fridge never worked

Plussat: The room size was bigger than I was expecting. The breakfast choice was fantastic and plentiful. Unusually we never heard any noise from other guests - not even other room doors slamming.

Miinukset: Nothing!

Plussat: The rooms are well designed and spacious

Miinukset: Overwhelming scent of flowers in lobby. Difficulty with using key card on elevators. Airplane size toilet separate from rest of bathroom. Depressing exterior.

Plussat: Location was great, near El Corte Ingles. The room was spacious with good facilities.

Plussat: Convenient location. Has parking at the hotel. Nice shower and bath.

Miinukset: Rooms are smaller than normal suites and space is oddly organised. Flooring is hard wearing plastic weave which is not very nice. No proper cups or glasses, just a couple of small paper ones. No proper facilities for a normal suite.

Plussat: Room was very large with comfy bed and very nice shower facility. Staff was absolutely professional and kind. I would recommend this hotel for business trip or even the stay with family. Hotel has got absolutely super location with 5 minutes walk to train (to airport) and 5 minutes walk to the center.

Plussat: Erittäin ystävällinen henkilökunta. Iso kylpyhuone. Tyylikäs huone. Ok aamiainen.

Miinukset: Ei kylpytakkeja. Ruma näkymä hotellin sisäpihalle hotellin seinään.