Eurotel Makati

I requested single twin beds, but they provide me with queen set. requested to change it as it was tagged on my key(twin), staff promised to re-arrange it, however, no one follows up. poor airconditioning, and being asked to change room at 12 am after complaint made, and still, queen bed set instead of single twin. Receptionist Staff (Male) was not friendly, asking for smoking area in Makati, yet the answer provided was "Sir you'll be arrested if you smoke within Makati Area" with smirking face!

Staff, don't care attitude, air-conditioning, problem-solving, oily floor, breakfast any many more.

My room was originally at the 9th floor, there was no wifi and no towels. I had to transfer to another room at the 11th floor, 2 elevator rides to get to the room. The room needs a good scrubbing.

Nothing

Wifi in my room is not working. Asked the staff when it will be repaired? The answer is: Don't know when?. Toilet facilities are not well maintained. Water is leaking from basin. Toilet bowl seat is spoiled..etc. Room is not as per website photos. No daily room cleaning. You have to be there personally for the room to be cleaned.