The Gates Hotel South Beach - a Doubletree by Hilton

very poor serice at the desk - when someone was present. They made commitments, then didnt followup - multiple times. Restaurant staff was friendly, but very slow to respond - multiple times. Luke Knutsen was excellent, when he was working things got done. I know his name becuase he stood out as the busiest and he initiated conversations to see if everything was ok.

Good Stay

Front desk people and valet very polite...

...Other people working there, not so much. If you are a Hotel employee of no matter what you do, you have to make all the guest comfortable. Let them ride the elevator first for example, or let them go first through the hallway (specially if the guest has suitcases or bags), don't try to cut them off.