Regency Miami Airport

Regency Hotel

I liked the design of the hotel, it has a restaurant/bar, comfort and cleanliness of the rooms.

It was a bit confusing at first to me to have someone separate from the front desk dealing with packages and then charge you 1.00 per day per package, but it worked out in the end...just was a bit of a hassle at first.

Overall, I was pleasantly surprised.

The staff was very friendly and the facility was very clean.

The bed was too soft for my bad back.

I describe the Regency Hotel Miami as Airport Hotel

Lobby bar is nice, as well as the room was good. The sleep quality is excellent. I was in one of the rooms in the 6th (top) floor.

The girl from front desk when I arrived she was a little rude at times, and no cooperative at all, for example I need a knife or scissors to cut something on my luggage and called the front desk and she said, OK, bring your luggage down here I can't send anyone upstairs to help you and hang off the phone. The hotel should check the customer opinions and they don't do that. The pool was dirty, the water was not clear at all. I did not get into there.

Place was clean, and good location.

Price... kyak charged $200 for a Saturday night. Called to book the same room for a second night sunday direct and was charged $150. Cancelled Saturday due to a cancelled flight. Then after arriving in miami Saturday night at almost midnight after finding another flight I was charged $240.

Needs updating

The hotel is only about 7 - 10 minutes from MIA. The night manager was very friendly and great to deal with. The room and bathroom were clean.

Everything in the room felt dated The bathroom was right out of the seventies or eighties, and the air conditioning unit made all sorts of noise. If it weren't for earplugs, we would not have been able to sleep. The hotel needs a serious remodel.

lack of speaking english

Front staff was friendly and courteous.

The toilet cover in the bathroom was not able to stay open when in use. Noise of the airplanes in the airport nearby was sometimes too loud.