Miami hotellit Coconut Grove

Miinukset: This is the worst Ritz-Carlton hotel I have ever stayed in. The booked room is not available. I can't stay after 4pm.

Plussat: The staff was friendly and the room itself was comfortable and nice. The location is alright.

Miinukset: The new restaurant Isabelle has no atmosphere and the Hotel is noisy. You can hear your room neighbors, the workers and cleaners outside and of course the traffic from the city. Little things are bothering as well. The house wine for instance from the minibar is terrible. And I still don't understand why such a hotel is charging extra for the internet?

Plussat: Comfy beds, soft pillows, clean bathrooms, lovely staff.

Miinukset: The meal prices were unreasonably costly.

Plussat: i liked the staff they were very helpful, the room was moderate and the lobby of the hotel was nice.

Miinukset: i didn't like the location of the hotel.

Plussat: Everything was great.

Miinukset: Nothing

Plussat: The atmosphere was amazing, staff amazing, the bed is amazing! I enjoyed this stay, very peaceful

Plussat: Mattress was exceptionally soft. Loved big balcony. Spa was wonderful.

Miinukset: Shower leaked through shower door

Plussat: Very comfortable room. Nice beds

Miinukset: Shower was a disappointment though... hand shower !

Plussat: Excelente

Plussat: I thought that the staff was very friendly and the concierge service was also very helpful.

Miinukset: My room was in poor physical condition for a 5* Ritz Carlton hotel. I was put into a room for handicapped access, which is generally fine, but I should have received some sort of discount or something for foregoing a bathtub. The floors were all buckled up from flooding, the shower head worked poorly, and the shower floods the bathroom floor.

Plussat: Size of the room and suite are huge. Decor of the hotel, staff and location in the heart of coconut Groove is good as well. Restaurant and shops at 1 minute walking. The rooftop bar & pool is also good , but not as great as you image. Check in was fast and the check out was flexible.

Miinukset: Rooftop pool bit dirty, not well maintained, view is not great ( it’s at 7th floor) Lot of construction noise when I was there during week-dats, not all day long but still... by the pool I couldn’t relax. Room forniture also but aged.

Plussat: It is a very charming hotel

Miinukset: The front is a bit difficult to find, even with Google maps. Maybe, it's because of the construction.

Plussat: The people were friendly and very fast when you would call for something. . The breakfast was amazing!!!

Miinukset: Not a good place to park. Had to use valet the entire time that we were there.

Plussat: Super clean, and staff comes very fast if there’s a problem that’s very important for me.

Miinukset: That the pool closes early too early

Plussat: The structure itself is beautiful!

Miinukset: The whirlpool shouldn’t be listed in the amenities if they don’t offer it

Plussat: Nothing

Plussat: The bed was comfortable and the bathroom was nice. The (second) room was clean.

Miinukset: The main reason I booked this hotel was for the jacuzzis. But, apparently they are discontinued now. The pool is also a lot smaller than it looks in the pictures and the deepest the pool goes is 4 ft.

Plussat: Everyone was very nice, the front desk manager was very friendly. The catering manager was awesome

Miinukset: The valet need to be more informed about locations near mayfair, I had no housekeeping for 2 days I had to go look for them for clean towels.

Plussat: The hotel room was very nice and the location is calm and one of the best in Miami from what we understood from local people. So if you prefer to be in the middle of Miami night life this is not a good option for you. If you came to Miami also see something else than Miami beach this location is the best option.

Miinukset: Most of the receptionists were not well behaved. They were not very friendly or willing to help. When I came to ask something I felt like I am disturbing them. I expected more from this hotel. Jacuzzi should be removed from terrace when it is not planned that it can be ever used. Roof top bar was closing too early.

Plussat: Don't purchase the complimentary breakfast. Not worth the up-charge. Spend a little and enjoy there gourmet breakfast. The omelets and french toast were amazing.

Miinukset: The property is telling it's age. The area around the hotel is under construction. Was treated rudely by valet, after being previously told that we could pull up and leave the car running.

Plussat: The bed was comfy and the breakfast wasn't too bad. During the day the roof top bar was OK, the staff were very good. But this was offset by building work right next door. Which should have been mentioned during the booking.

Miinukset: This was no where near a 4 star hotel. The pictures are very misleading. They show bright airy rooms and amazing roof bar. The rooms stank of damp, the "suite" we stayed in was not a suite. If every room is a suite, then it's a standard room.Oh and they have a nice hottub in the room, that you can't use anymore and just make the outside look dirty and uninviting. The tiles were hanging off the ceiling, the TV was coming off the walls. I actually booked this as a bit of luxury for the first few days of our holiday and to be fair it ruined the start of it. The roof top bar closed at 8pm, so hardly enough time to enjoy it. Honestly I could write an essay of the bad points of this hotel, but it easier to say, don't bother.

Plussat: Rooms have good space and location is great! Valet personal is fantastic

Miinukset: Where do I start... We were going to a Graduation ceremony and we have travelers from the UK, Tampa and South America coming at different times and different flights/cars. I booked 2 rooms for me and family. I called asking if it was possible to do an early check in. The service over the phone was appalling. First two calls went to the wrong department and they hang up or asked me to call again. The third time I talk with someone that basically told me off just for ASKING if it was possible. Again, hang up on me. Given that everyone had the hotel as a meeting point I couldn't change the plans. We arrived and the receptionist was doing anything but looking after our booking. Very rude. I presented my card and passport, she only gave me the keys for 1 room. I asked that I book 2 rooms and she answered like "I don't see it on my system". I had to look for the booking confirmation to king of proof to her that I booked two rooms. No effort what so ever to accommodate or check the booking from her part. Next day Breakfast was not really good. We had a vegan member and he basically was told that they didn't have anything on the menu and asked him to find somewhere else!. We then asked for a toast and juice so he could stay with us and the toast arrived when all the other plates were empty and burned. On top of that full of butter that is not Vegan!!! We were charged $18 dollars for that and Service charge! What an outrage!!! We didn't have breakfast there after that. On the third day we noticed that the we only had 1 towel in the room. They again told us off and asked us if we have left them on the pool or somewhere else. We didn't even went to the pool because when we tried they told us it was closed for a private party! After calling the reception we had to come downstairs and it was 9:00 pm before someone knocked at the door with a full set of towels.