Miami hotellit Coconut Grove

Plussat: Staff

Miinukset: Poor breakfast

Plussat: Nice like any RC. But it is totally unacceptable to charge $20 a day for a WiFi connection in 2019. For that reason alone, I would never return.

Miinukset: Nice like any RC. But it is totally unacceptable to charge $20 a day for a WiFi connection in 2019. For that reason alone, I would never return.

Plussat: The amazing staff and level of service exceeds all expectations!

Plussat: i liked the staff they were very helpful, the room was moderate and the lobby of the hotel was nice.

Miinukset: i didn't like the location of the hotel.

Plussat: The room was large and very comfortable

Miinukset: had to wait for room past check in time

Plussat: The location is nice and the hotel is rather comfy. Apart from that...

Miinukset: - The stuff was totally NOT knowledgeable. Totally NOT 5 stars and definitely not Ritz material :( - It looked like a second-hand Ritz: bath robes with holes in them (literally) and over-used, machines not working properly and a “this is normal thing”- attitude” from the staff about it. When I showed them the bath robe which had holes in it and looked like it had been worn by half the population in the USA, the reaction was: “Do you want us to replace them?”. No apology, no “this usually doesn’t happen”... we were probably the crazy ones who expected Ritz to be, well... Ritz.

Miinukset: Too cold

Plussat: Excelente

Plussat: The architecture

Miinukset: The picture of the room on the website are way better compare the reality

Plussat: Everything and great spa massage too

Miinukset: Lovely area wish I had stayed longer

Plussat: The location was beside a construction works, but it nearby most of the attractions in Miami

Miinukset: I would like to thank Eduardo he was so helpful with smile , other than that most of the stuff were rude They even don’t have slippers for the room, no water bottles

Plussat: Location is great. Staff very nice indeed.

Miinukset: Hotel is a bit old, the room still have a smell of fungi, and the whole hotel is too dark (elevator, doors). Needs a renovation urgently. shower did not work properly (water pressure is weak).

Plussat: The people who wrk there helped me out

Miinukset: It smell like mole and they didn’t clean..they lied it takes 30 minutes to get to south beach

Plussat: The location convenience to our conference was the only thing that was good about this hotel.

Miinukset: The photos on this hotel are deceiving!!!! First night on arrival to our room we saw that the rooms were outdated and our room smelled musty like a locker room. The floors were dirty so if I didn’t wear my shoes or house slippers my feet were black from walking around the room. It was late when we arrived so we just wanted to sleep even though we were not happy with the room. Second day our toilet had to be plunged and my blow dryer didn't work and I had 30min to get to a business conference. Soon after that an alarm went off alerting everyone to leave the floor and then 10min later we were told it was a false alarm. Third night I listened to screaming people for two hours before finally calling the front desk for something to be done, and it was never addressed because apparently it was a wedding reception in the atrium and the noise traveled up. This went on for well after midnight. I got 4 hours of sleep that night. And last, there is construction going on all around the hotel so all you hear is construction noises every morning to wake up to. I honestly don't know what it would take at this point to cause me to ever choose this hotel again. I wouldn’t stay here even if it was offered to me FREE.

Plussat: very good continental breakfast buffet included, spacious rooms and comfy beds, super friendly staff. great roof top pool and bar. Valet parking and SPA!

Miinukset: Rooms may need an update soon, fountains in the courtyard created quite a white noise.

Plussat: The location and staff were amazing the rooms had everything we wanted and then some. Hotel employee greeted us via txt and was attentive in case we needed anything.

Plussat: The suite was huge. Bed very comfortable, and nice bathroom. Good roof-top bar. Overall, a good hotel.

Miinukset: The hotel needs a bit of refreshing and tidying up. The balcony door wouldnt open or close very easily. Also the main door. There was an old hot-tub on the balcony, empty of water and looked like it wouldnt work again. and bits and bobs missing.

Plussat: Location

Miinukset: Shabby, needs renovation urgently ! Shower head was crusted with calc!

Plussat: The Bathroom in the suite the spa was amazing the concierge and front desk agent was amazing they made my birthday special with the champagne

Miinukset: you have to pay for parking and no free breakfast

Plussat: Location staff that’s all

Miinukset: I expected more from this hotel. The pics online was deceiving, once I arrived the musky smell of mildew in the room turned me out for and after I took my shoes off the floors were sticky. I had to take Luke warm showers because of shower only allowed Luke warm not hot. The balcony view was of a wall and the hot tub was inoperable and filthy. Parking was non existent I had to pay to park daily and had I known I would have stayed elsewhere where parking was included. Once I arrived at the hotel I had to pay another 200 deposit which didn’t make sense especially since my room was paid for. Another inconvenience. Over priced for sure. I wouldn’t recommend this hotel to anyone. Staff was friendly, quiet location but everything else was unsatisfactory.