Miami hotellit Brickell

Plussat: Nice building.very nice staff.good room service

Miinukset: Felt outdated. Old fashioned.pool was in reconstruction. The pool that was open. Was very dirty

Plussat: Great location

Miinukset: We were promised roll away bed, but did not get one since they put us in a small room. Also, shower drain had hairball.

Miinukset: Housekeeping came at 9pm to change towels/ open bed: a bit late

Plussat: The bed, the service and the pools.

Plussat: the place was great and the bed was comfy.

Plussat: Beautiful pool, rooms and lobby etc.

Miinukset: Service at the pool bar was very very slow... Food was burnt, not very tasty and overpriced too!

Plussat: Rooms

Miinukset: On the evening table of one of the best hotels in the world, I had the experience of one big and disgusting insect taht you could see in any dirty environment. The management of the restaurant as well as the hotel management were not ready how to meet the problem properly :(((

Plussat: Close to a poppin part of Miami. Lots of amenities like free access to the equinox gym and complimentary cabanas

Miinukset: Everything was great

Plussat: The pool was very nice and the room was comfortable. Room service food was great.

Miinukset: Service levels of the pool deck staff - they weren't happy and gave a bare minimal service.

Plussat: The burgers but fries seemed to be bottom bits, but still good.

Miinukset: The tacos were a bit small, the fish basket a little Salty.

Plussat: I have stayed in many Four Seasons: Bali, Istanbul, Maldives (3 times), Dubai, Serengueti, Nevis, and the Miami staff was not friendly.

Miinukset: It was ZERO services. Starting from the front desk, bell boys, restaurant staff.

Plussat: the staff was very gentle

Miinukset: the bed was too soft

Plussat: Great hotel in great location. Property and staff met or exceeded my expectations.

Plussat: Everything was good. Standard that you see at most good hotels.

Miinukset: Everything was good. Standard that you see at most good hotels.

Plussat: monipuolinen aamiainen leikkeleineen.

Plussat: food was great and place was clean

Plussat: The staff Maria she was exceptionally helpful and pleasant

Miinukset: The elevators and corridors were a bit smelly cause I know it’s a pet friendly hotel but I think it should be deodorized and sanitized often

Plussat: Location, very clean rooms, great staff and breakfast had a great selection. Once arriving at the hotel after a long flight, the staff extremely helpful and we checked in in no time. Multi storey Car park next door which was $20 for 24hrs

Miinukset: Nothing

Plussat: Outstanding breakfast.

Miinukset: The older lady in booking was neither friendly nor helpful.She made me feel bad.

Plussat: The complimentary breakfast offered freshly cooked entrees that were tasted good. The free coffee, and fruits were a bonus. The location is near the Brickell MetroMover station for travel, to downtown. The location is near good places to dine and eat - e.g. Coyo Taco. It was so nice to return to the hotel after a long day of touring the city - e.g. South Beach. Last, but not least, the staff were friendly, and very helpful.

Plussat: Very good location, delicious variety breakfast. Friendly staff.

Plussat: The staff was so nice and welcoming and everything was super clean!!

Plussat: the staff was very helpful. The location was so perfect . The train station was with a walking distance and breakfast was delicious. I will definitely come back again.

Miinukset: The only thing I did not like was that I had to pay $28.00 overnight to park . No free parking for guest

Plussat: Location, walking distance to shopping, restaurants,entertainment and transportation. Dedicated and efficient staff, especially at the front desk, Good crisis management in hurricane alert.

Miinukset: Room refrigerator was extremely cold and froze everything in it!

Plussat: Great location

Miinukset: Not my style as far as room décor. A bit dated for my taste.

Plussat: I absolutely love the staff. My room was clean and service daily as I expected. I am overly impressed with the staff at the hotel restaurant. I was cold in the restaurant. The host got us warm blankets. It made our night. I was able to eat and drink in a fine dining restaurant, with a warm blanket from housekeeping. This was a FIRST in my life. Our service was amazing. Nice young man.

Miinukset: It didn’t dislike anything

Plussat: Centrally located and pool was long and beautiful

Miinukset: Parking to expensive

Miinukset: Staff was so bad. Not what I would expect from the W. The worst W I stayed at and I don’t recommend it to anyone, specially if you are used to high quality service.

Plussat: We upgraded to a corner suite. Double aspect. Really spacious and with a large bathroom. Pool area is good. Three pools and double loungers overlooking the bay/Brickell Key. Great location away from the hustle and bustle of South Beach but 10 minutes in a taxi if you need a South Beach fix. Super friendly staff. Excellent hotel. Looking forward to returning.

Plussat: Lovely hotel, great staff who go above and beyond!

Miinukset: Dirty towels and pillow cases was not changed.

Plussat: friendly staff, nice room, good location

Miinukset: to get to the spa (and/or the workout room), you need to walk down a flight of stairs, walk thru an entire level of a parking garage which is super creepy and doesn't set a great mood...also, roof top (50th floor) pool was closed the entire time

Plussat: The pool.

Plussat: I was charged 3 times at this hotel . They said it’s an it error . Up till today . They haven’t refund the other two charges they claimed to be an error. I’ve reported to them and to booking.com .my bank sent information in this regard.nothing have been done .poor customer service.unproffesional behavior. Why charge my card for 3 transactions against 1 night only ? Very suspicious.

Miinukset: Like I explained above . I have never experienced such transactions before. What if I wasn’t getting alert ? Will they admit that they charged me 3 times ? And when I raised the issue. What have they done till now ? To rectify? Nothing. It’s shameful.

Miinukset: Room was extremely dirty. Massive red stains on the carpet. Decor is outdated and repulsive.

Plussat: The food was lovely in the restaurant for dinner. The room was also very comfortable and clean. The staff were extremely lovely in all parts of the hotel even just in passing!

Miinukset: The breakfast was pretty awful for a 5 star hotel. Although the dinner was lovely the wine selection wasn’t very broad and the air con was beyond cold. Wow! As this was booked for a birthday, the offering was pretty poor. It would have been nice to have been offered a better view or maybe a glass of champagne, just to make us returning customers. Regarding the room, the products were pretty poor and the balcony space not very luxury. Pretty dull. To summarise, great staff, great food overall, decent room, however not worth the price.

Plussat: The pool area is fantastic and rooms were very spacious

Miinukset: Rooftop bar was closed for renovations, but that happens

Plussat: Great and friendly staff, amazing location..

Plussat: Location

Miinukset: Nothing

Plussat: The location

Miinukset: The parking

Plussat: the bed is super comfortable

Plussat: Location, cleanliness and pool on the rooftop

Miinukset: Cold flor and no slippers in a room

Miinukset: We request multiple instructions before checking in but it was for nothing once we are arrived we have to do it again. Customer service is the worst one.

Plussat: Clean property .

Miinukset: Parking was too expensive . However parking on the street is cheaper but you must monitor the meter .

Plussat: Nice location

Plussat: It’s one star hotel

Plussat: Nothing

Miinukset: Everything started when we arrive to this otel, we have a 7th months old baby and no body helped my wife or to me to carry luggages. We wanted a baby crib however they have somehow miss that note we waited more than half an hour to have that also I've learned that it was going to wrong room. Housekeeping change our belongings place constantly and removing stuff like hand soap and not replacing. A flight crew who are checking in to this otel has blocked the road and nobody cares our complain. And finally this night someone (reception said there was a request on the same floor) has entered our room at 6AM while we are sleeping.

Plussat: Very good service ! Good restaurant too with pretty good service by Juan Pablo and all the team

Miinukset: Nothing

Plussat: Room was super clean and the staff was very friendly. We could see the water from our view so beautiful.

Plussat: Breakfast is great - better to pay in advance. Gym and pool area as good as it gets. Mezzanine lounge area for business environment is excellent

Miinukset: Beds a tad too soft. Night club style decor to lobby and bedroom corridors for me is old hat.

Plussat: I like everything! highly recommended. Great for couples snd leisure travelers.

Plussat: The bed was very comfortable.

Miinukset: The hidden fees

Plussat: Cleanness

Miinukset: The room.... and the checkout time

Plussat: Nothimg

Miinukset: The rooms do not have a bathtub, rooms are not clean until 3 pm, , the hallways are filthy. The lobby is a two or three star property. This is an extremely expensive place that touts as a 5 star property and it is 3 or less

Plussat: Very clean and the staff is amazing! The bed is ultra comfortable and housekeeping goes above and beyond and my stuff is organized and in its place every afternoon when I return from the office.

Miinukset: $52 for 3 glasses of wine.

Plussat: The staff was very nice and polite. The gym and sauna were very clean and properly equipped the food was delicious a little expensive.

Miinukset: I swimming pool it was very crowded on a Saturday and that made it not fun to be there and it got messy and they ran out of towels. We asked to have our room cleaned more than once and never received an answer so we didnt have a cleaning service one day. I asked for a pizza and it was fully burned

Miinukset: Valet stole $42 for our parking and we were not told upon arrival that it was already going to be charged to our room. Pool deck area was very unclean as well.

Plussat: Everything!! Our room was Big, the swimming pool is superb The acces to the beach. You can have it all. Breakfast, go somewhere else. It’s to expensive for what it Is.

Miinukset: Our room a little bit noise.

Plussat: Amazing view

Miinukset: Customer service

Plussat: So impressed with my first stay at SLS. Location was brilliant, rooms were amazing and pool area was beautiful. Looking forward to trying more SLS hotels

Miinukset: I honestly liked everything about the property!

Plussat: I loved the pool views.

Miinukset: I didn’t love the room my friend and I had. Two girls sharing one king bed in a small room wasn’t a little too close for comfort. It was a business trip so I was hoping for a little more space. I requested early check in during booking and before I got there as my plane landed at 9am .. didn’t get early check in and the hotel didn’t even seem that busy. The bed wasn’t comfy and our air conditioning leaked so much it left a huge puddle on the ground. And didn’t really pump out cold air. I was charged for valet parking and I didn’t even park my car - not happy about that. I didn’t even have a car ! Ha. I went to the grand opening of the baha mar SLS and loved it - was hoping this place would be as accommodating. For the amount of money I wasn’t pleased and I am not sure I’ll ever go out of my way again to stay at the SLS. I travel for work a lot and always want to have the best..