Astor Hotel

Ok bedroom

The hotel is scary, reminds me of the shining

We stayed here once before & had no issues, & since it was a very convenient location for our needs, we decided to stay again. We come several times a year, but after this stay, we will go elsewhere. The beds were comfortable. Other than that & the location, it was a miserable stay.

I was greeted by a very UNfriendly young man. I mentioned we had 2 cars to park, he said the lot was full. No apologies - just that the lot was full. He handed me a piece of paper with a phone number on it & said to call them & give my plate # & location of the cars & "HOPEFULLY" we won't be ticketed or towed. (WHAT?!) I had to ask further questions (which was like pulling teeth) to find out that WE had to find street parking, but on a Saturday night, there was NO parking anywhere within several blocks. Parking was supposed to be INCLUDED. The room had no thermostat or AC/heater, & the only way to cool off the unbearably hot room somewhat was to open the OLD windows that were stuck (1 in room, 1 in bathroom). The plumbing was awful & after simply washing hands, the water took about 30 minutes to drain...just from washing hands! The bathtub was even worse after a shower, & I had to stand in a tub full of soapy water during my shower because that wouldn't drain properly either. That took over an hour to drain. I notified the front desk & they said they would send someone up but they did not come before we checked out. Also, from the bed, you can see directly into the bathroom. Pictures included. Also, the ice machine was out of order & considering it was so hot in the room, that & everything else made for a miserable stay. The 1st time was much better, so we decided to book at the Astor a 2nd time. They made no effort to adjust my bill or anything for the troubles, nor did anybody even offer a simple apology. Horrible customer service!

The location of the hotel was great. The staff was very kind and helpful.

The overall interior was drab and dungy. The room was too hot with no ability to adjust the heat, had to open the windows. The bed was really uncomfortable. The shower had little water pressure.

Good downtown location, good value compared to surrounding hotels.

It is very old without many amenities.