Hotel Erzgiesserei Europe

Location is OK, not too far from the undergroud station. Breakfast was also OK but served in a very narrow room so that it gets really crowded and busy. Rooms were really great and perfectly clean.

The reception desk staff was horrible. The person who checked us in almost gave me a heart attack. He claimed that we had booked 3 rooms and we had only booked 2. He emphasized several times that we took the cheapest rate and that we would have to pay for it. It was sorted out later. Since there were two rooms where you can have breakfast, I took my children to the one that was less crowded. The head of reception came running after me and almost yelled at me for going there. She commandingly sent me to the other, narrow and crowded room. It was very unsettling.

The location is great. The hotel is close to underground metro station. Has a private underground car park, though very small parking slots. Breakfast is good. The coffee, bread and fruits are excellent. Rooms are clean. Silent - good sound insulation. The beds and pillows are comfy. The restaurant staff provided me with an electric kettle on my request. The ambience in room is quite good. Toiletries are provided and refilled.

The AC wasn't working in the room we checked in first. Though the staff was a bit reluctant to offer, I was given another room (smaller than what we booked) after persistent insistence and waiting for almost an hour in the middle of night. The glass shield in bath tub is small and the all the water splash on the toilet floor making it quite messy.