Carolinian Beach Resort by Oceana Resorts

We only stayed for one night, and paid $10 for the valet service, we also tipped the valet $10 when we were leaving. Our Ford Explorer has a push to start button that works when the key is inside. Valet took our keys when parking the car and held them until our departure. When we were ready to leave I called the front desk and asked them to have valet get our car for us. We came downstairs to a running vehicle and loaded our luggage, tipped the man who got our car, and left. We did not realize until we got home that the valet man never put the keys they took in the vehicle. My wife had her keys (which had my spare) in her purse, so the vehicle ran no problem, but the valet man kept our keys. It was not until we got home in upstate New York that we realized this. When I called the property to ask about my keys, the phone was put down and I could hear a female employee ranting about how "They were only here one day and only had ONE THING to remember and they could not even remember it!!". Well excuse me miss... I guess rounding up our young children, packing up our belongings, cleaning the room up (which we didn't have to do), getting breakfast, and getting out of the room by the 10 AM check out does not count as things we had to remember to do. While I do accept fault that I should have checked for my keys and ultimately that falls on me, YOUR staff did not give me the keys that were provided to them when I paid for the valet service, I find it very unprofessional that your desk personnel will talk about their customers as they do, and really question how much you value your customers business. The issue is less about the valet not giving my keys back, and more about how the female staff member was bashing us as a paying customer. I then had to pay $15 to have my keys mailed back to me, which was fine because obviously keys are very important, but it was just the icing on the cake from a customer service / appreciation stand point.