Mystic hotellia

Plussat: The beautiful room

Miinukset: No

Plussat: the room was good. the layout was good. enjoyed my stay

Plussat: Very helpful staff

Miinukset: Smoke detector light in room reflects off mirror at night should be put in a different location in the room.

Plussat: Terrific facilities at a good price, Steve at the front desk was extremely helpful, great location, and they have a shuttle bus which will take you to downtown Mystic whenever you like.

Miinukset: Terrific facilities at a good price, Steve at the front desk was extremely helpful, great location, and they have a shuttle bus which will take you to downtown Mystic whenever you like. The breakfast was much better than expected.

Plussat: This morning we actually took a few minutes to mention how much we loved our stay. We were here for one night and actually stayed for two. Very comfortable and clean. Great stay

Miinukset: The squeeze bottles for hand lotions soaps and shampoo. Retirement hands!

Plussat: The staff was very friendly.

Miinukset: Kids running up and down the hallway knocking on doors , at least 40 people in the lobby not wearing masks. We were the only ones wearing them along with staff. Heavy pot smoke coming into our room. We were on our honeymoon end left two 1/2 hours into our visit. We ended up paying $150 extra each night. We feel that we should be compensated for the difference. Our health and safety should have been a priority and if guests didn't follow the rules they should have been asked to leave. The people who were there was a large group from NYC and the kids ball game was rained out.

Plussat: Rooms were good

Miinukset: Pool was not open and not disclosed ahead of time.

Plussat: The room wasn't as clean as we liked. found some blue gunk on the wall ... the thing that upset me was on our last nite there the ac gave out... now we have been at the beach all day I needed that ac lol. front desk was call and they sent someone fairly quick the on issues was he could fix it(or had no clue how to) he just asked us to move rooms but it was about 11pm and we had another room with our teenage kids right next door didn't feel ok with moving down the hall from them so I'm sucked it up and stay no real breakfast due to covid but the staff was super nice overall. an okay stay

Plussat: GREAT ROOM.....PERFECT LOCATION....PLEASANT STAFF....NICE BREAKFAST...

Plussat: Spacious clean room. Beds comfortable

Miinukset: Directions to location were confusing. It was late. Dark used phone directions. Called location 1st time n was given wrong gas station which causes you to go under 95 under pass. Called again was given correct information. Did get there but had driven 2

Plussat: room size was good with sitting area

Miinukset: room was not clean, shower area too small, price should have been lower due to amenities being taken away

Plussat: Staff was very friendly, clean, good location to downtown

Plussat: Our room was updated and well-appointed. We were very impressed with the accommodations, given that this is a 2-star hotel. The pool was lovely- large, not crowded, and with depths from 3-9 feet. Our room was generally very clean, with a few small exceptions. Lobby coffee in the morning was tasty! I would absolutely stay here again.

Miinukset: There were a few minor (and I mean minor) issues with cleanliness in the room- a tiny bit of mold around the edge of the shower caulk, the corners of our room could have used a quick vacuum (we have a one year old who loves to hide in small places).

Miinukset: People walking the parking lot looking at car. Incident outside my door involving police and a guy

Plussat: I enjoyed the 10% discount at Mystic Dinner. I also enjoyed the fact that there was an indoor pool available until 9pm. The beds were very comfortable, the showers were phenomenal and the balcony was beautiful, even though it was facing the highway!

Miinukset: No coffee machines, the smoke alarm was covered in a towel, and the air conditioning leaked onto the carpet flooring.

Plussat: The staff and cleanliness

Miinukset: A couple minor issues came up upon check-in but, staff took care of it in a professional, attentive, and friendly manner... Staff was A-plus.....

Plussat: Location, very convenient for aquarium and village and downtown Mystic and close enough for the casino's.

Miinukset: Cleanliness of initial room and phone not working in the room. Plus no elavetor for handicapped.

Plussat: Good size room in a great location, easy access to Old Mistick village, the Aquarium, Seaport. Friendly's and Mystic Diner on site, a gas station and convenience store with a Dunkin's and Domino's and then a McDonalds right up the street.

Miinukset: The air conditioner blew right on me in bed which was very annoying.

Plussat: The staff at the hotel were very friendly and extremely helpful. Also, the location of the hotel was within walking distance of a number of restaurants and other attractions.

Plussat: The room was very large. We had a fridge and microwave, both of which worked well. Easy checkout from the room.

Miinukset: Walls too thin. I could hear every word my neighbors said. Whirlpool was a disappointment. Jets in unusual places.

Plussat: I checked out two hours after checking in

Miinukset: All of it. The toilet started running when I flushed it. The linens were not clean. The walls were paper thin.

Plussat: Wasn’t sure what to expect upon arrival but it surpassed my expectations. Spacious rooms, small balcony, pool and right across the street from attractions. Staff was very friendly. I look forward to future stays.

Miinukset: Everything was up to standard except for pool which was closed and public resrooms by reception which were closed.

Plussat: Location was really all that was good about this place.

Miinukset: A few! -Front desk person not very friendly. -Desk,night stand and refrigerator were dirty. Splatter of sticky residue. -TV small and had terrible reception. -Soap wrapper was torn open. -Dark stains on sheets! Didn’t notice until morning. -D

Plussat: Loved the easy access to everything in Mystic.

Miinukset: Room was way too hot. Coud not shut the heating unit off.

Plussat: Please write at least 15 words

Miinukset: Rooms on the road side are noisy. Too close to the highway.No breakfast available.

Plussat: It was clean, but smelled pretty musty.

Miinukset: I reserved a room with a balcony (and therefore, a view), but when I got there, I got a room at the back of the motel (It's not really an inn.) There was no view and the staff was not interested in the fact that I didn't get what I had reserved. For the view I got, I could have stayed at a much cheaper hotel. I feel like I wasted my money.

Plussat: Great location and wonderful room.

Plussat: Thick soft towels...comfy bed...clean room.

Plussat: The hotel is located right on route1 with a view of the water and walking distance to downtown Mystic. They also offer free bicycles that can be used for the day. There is a restaurant/bar right on the premises with indoor or outdoor seating and is open for breakfast, lunch and dinner which is very convenient if you don't want to walk or drive anywhere.

Miinukset: We had a king room that was on the lower level and opened out to the parking area, so not a great view. The layout of the room was also a little awkward with a fireplace right near the bed and a large jacuzzi that we did not use. They do have nicer second level rooms with better views and a nice balcony that was a little more private. Next time I would look to get one of the second level rooms.

Plussat: Loved the location and the charm of the place

Miinukset: Rooms were a bit awkwardly laid out and the bed was not comfortable. The heater in our room was either full blast or none - so didn't get the best night sleep.

Plussat: The location in relation to attractions

Miinukset: Run down No screens on windows Staff was not very attentive but friendly

Plussat: Clean, comfortable and quiet room; good location and friendly staff.

Plussat: Continental breakfast was ok. The view from our room overlooking the harbor was amazing. The first room we had was very small, asked to upgrade second room was a lot better. Manager was very nice and helpful.

Miinukset: On the balcony they could have a little table to put food and drink on while enjoying the view. Both rooms I had tv was on wide screen and nobody knew how to change to regular screen.

Plussat: Dirty and under renovation so pool was closed

Plussat: The service

Miinukset: Property wasn’t in the best shape smell like old or just closed up smell construction stuff everywhere and there was no breakfast and they promoted as if they had it

Plussat: When we arrived, we were told that our room wasn't ready because there was a towel rack missing above the spa tub. Cigarette burns in the comforter, dirty ice bucket with no lid and the couch and chair inside the room was so soiled we had to ask for extra blankets to cover them before we sat. I also had to steak tissue from an empty room because there were no staff readily available at the desk and there was no way to alert them. The sheets were white and its 15 minutes from Foxwoods. Thats literally it.

Plussat: Location

Miinukset: Not enough outlets to charge our phones and laptop. We had to unplug the television to use the microwave; we had to charge our phones and laptop in the restroom.

Plussat: It was cheap

Miinukset: The room is seriously outdated. No electrical outlets. Carpet was tearing up. Heating unit was abnormally loud. The toilet kept running making lots of noise.

Miinukset: We actually did not end up staying here. We reserved a king suite w/whirlpool but once we went to our room we discoveted there was no whirlpool. Ended up giving us a refund and a free nights stay to make up for the mistake. Employees not wearing masks too

Plussat: Location was easy to get to, and near a lot of other hotels. Beds were comfy. Ok if you are up for adventure and are not bothered by mold, drips and non-working phones.

Miinukset: Room kinda clean, but needs much updating! Outside door did not unlock with key, so we had to walk around building. Shady front desk, never told about bkfst. CLeaning was knocking on doors at 9am before anyone was leaving!

Plussat: The staff was nice

Plussat: The entire motel was under construction. Only 1 small wing open. Was taken to 6 different rooms out of the 12 or so on the only wing open. Keys wouldn’t work,rooms had no shower heads,tv’s broken,remotes didn’t work (battery acid leak

Miinukset: Everything! & paid for 2 nights!

Plussat: The refrigerator and microwave in the room, the hotel was quiet

Miinukset: I was not happy that the shuttles to the casinos were not available that should be mentioned when booking the room

Plussat: Staff was rude. Had to have my room changed 3 times because the keys didn’t work & the rooms where dirty.

Miinukset: Under construction

Plussat: We travelled into Mystic,which was an interesting small town

Plussat: Great location, close to Aquarium- we came from Vermont to attend a family graduation on Sunday.

Miinukset: Our room key/cards would not work for the entry door, even though we told the staff who re-magnetized them. We had to enter the hotel through the lobby the whole two nights.

Plussat: An ideal location, close to the Mystic Acquuarium, Mystic Seaport, and Mystic Village, and to many fine restaurants.

Plussat: This hotel is well located within minutes to downtown Mystic, CT and within 20 minutes to the Foxwoods Casino.

Plussat: I thought it was good and moderately priced

Miinukset: We did not get anything except a bowl of cereal for breakfeast. There was nothing left at 9:45AM

Plussat: We were very surprised with the hotel. We thought for the price it would not be very nice. It was perfect.

Miinukset:

Plussat: location and also the friendly staff.they were more than willing to help upon request and made you feel at home and very safe.

Miinukset:

Plussat: location

Miinukset: Said I was lucky to get a room, but I booked a week in advance. Desk said I had no reservation until I showed him my internet receipt Did not like the guy sitting in a chair outside the breakfast area staring at me as I walked down the hall to my room. He did work there

Plussat: Days Inn - Mystic has a friendly staff and we have always found the rooms clean and ready on time.

Miinukset:

Plussat: nearby to shopping area

Miinukset: The rug was not clean

Plussat: Great location..skimped on coffee and toilet paper.( Very minimal)

Miinukset: Easy check in

Plussat: This hotel really needs new mattresses which are sagging and very worn. Bathroom tubs need to scrubbed and cleaned better. Carpets should be vacuumed better.

Miinukset: Employee at checkin was not pleasant at all offered no greetings wasnt polite at all and grim-faced. Simply processed my room keys, no hello, no thanks, no have a nice night. This was terrible customer service left a bad impression.

Plussat: Excellent location and price. Staff kept the place very clean.

Miinukset: Pool closed too early, and the rooms were definitely "no frills." The continental breakfast also left a little to be desired, with no warm options other than toaster goods.

Plussat: Location

Miinukset: Bathroom didn’t seem to be clean

Plussat: Really close to olde town mystic

Plussat: The pool was not huge but more than adequate for what I expected. The staff was friendly and helpful. The room was clean, parking was fine and the location was great. (Right across from the aquarium and Mystic Village, close to the downtown and seaport)

Miinukset: I had booked a queen through the site but the room I was given had a full.

Plussat: what I like best about the hotel was the conveniency of being located near Foxwoods shopping malls gas station and route 95

Miinukset: I only stayed for one night but I have nothing bad to say about the hotel at all

Plussat: Location and price

Plussat: Convenient location. About 15 minutes to Foxwoods. Walking distance to food and aquarium.

Plussat: For being so close to mystic it was horribly overpriced. We were to have a king bed but I think we got a full. There was mold rust in the bathroom. The door did not met up with the frame. Breakfast area was so small only two people could fit.

Plussat: Nothing

Miinukset: I hated everything

Plussat: Nothing

Miinukset: Hotel room was dirty, flies were flying around, weird smell and the dresser was completely broken and the drawers were basically laying in the frame! There was one wash cloth and no coffee pot just the warmer! Worst experience ever!

Plussat: It's hard to say what I liked best about this hotel.It is in a great location for sites, attractions, and Foxwood's casino. It has very nice rooms that was a waste to only stay one night. The staff is one of the nicest staffs we ever in countered.gr8place

Miinukset: Not that we didn't like it; it doesn't have the best breakfast or set up for breakfast but we had our own mini kitchen.

Plussat: Cleanliness. Staff were very helpful. Quiet and an excellent breakfast. Would stay here again.

Miinukset: Parking lot wasn't plowed by a professional

Plussat: Clean and comfortable , friendly staff. Loved the fireplace!

Plussat: The location was near a great restaurant that we wanted to try for our anniversary. Both were great. Also when staff found that we were fairly local he upgraded our room to a Jacuzzi room. It was the perfect room on a very cold night!

Plussat: The gentleman at the front desk the night we checked in was one of the friendliest and most accommodating hotel staff I have ever encountered.

Plussat: The breakfast was good, parking was convenient and readily available, room had fully equipped kitchen.

Miinukset: Property separated into two buildings; had to go outside to get to lobby and amenities located in the other building. Not a smart design choice when it is 9 degrees outside.

Plussat: N/A bag and go. English muffin was stale

Miinukset: No room service provided. Had to ask for towels. Front desk said they only provide room service every 3 days. We were not informed about it until check out. The room was not clean. Dead fly on the window sill Dirty sock on the closet floor.

Miinukset: There was no housekeeping, and my kids could not go into the pool. I believe there was no time limit to the people already in the pool which is unfair.

Miinukset: The bed is semi uncomfortable, and the blanket is very small and thin, the heat is very loud in the bedroom wouldn’t stop me from coming but would be great to improve those things.

Plussat: The rooms were comfortable and breakfast really good

Miinukset: Everything

Plussat: Staff. location. Breakfast. Very Dog friendly

Miinukset: Fine room but strange metallic smell in room.

Plussat: DVD players was available for no additional charge. Breakfast and light evening meal were also included in price.

Plussat: The hotel was a delightful blend of modern conveniences and decor matched perfectly with the classic design of the building. The checkin process was very easy and our room had a wonderful view of the bridge. The continental breakfast was more than enough to satisfy for the meal. The location was perfect and the entire town was in easy walking distance.

Miinukset: Being an older building, the floors were creaky but that wasn't a real issue.

Plussat: The room was very pretty! I loved the view. The fire place made it very relaxing and romantic.

Miinukset: The bed looked wonderful, however it was very creaky. It was not good for a room that was in the grown ups only part of the hotel. We were having a get away weekend and the bed was not a positive.

Plussat: Location was perfect.

Miinukset: Wish the restaurant would have been open, but we knew it was being renovated before arriving.

Plussat: The rooms are beautifully appointed and being in the center of town is ideal. The Inn is spotless and the staff was considerate and lovely, to a person. The towels and toiletries were exceptional, too!

Plussat: Beautiful renovations, very pleasant staff. We had a lovely room on the third floor. There are stairs, so anyone with difficulty should request a first floor room.

Miinukset: There was small boxed water in the lobby which you have to pay for. I think they should include two waters with the room.

Plussat: The hotel is clean and beautiful. Decor is lovely, with so much attention to detail. It's right in the heart of Mystic, with views of the drawbridge and river. The staff was very friendly and accommodating.

Miinukset: The bed was very pretty, but the mattress could have been a bit more luxurious. I'm not sure if it was just our room, but there was no full-length mirror and nowhere to hang your towel while showering. Overall great stay, though!

Plussat: People were very nice and attentive. Nice “family-run” feel. Location is good. Room itself was dated, but clean.

Miinukset: Pool area was smelly and pool itself was dirty. Asked for a “nice” room as we were celebrating anniversary - got a small room in the back overlooking parking lot. Construction project next door started banging away at 7:30 am on a Saturday morning (not Innkeepers fault but still a bummer).

Plussat: Wonderful motel, Room with character. Very clean and quiet. Owners on property making sure everything is perfect. Would definitely stay here again when visiting Mystic

Plussat: Bathroom was nice. location great. Owner was helpful

Miinukset: Mattress was very uncomfortable. Air conditioning did Not work

Plussat: Departed early. No breakfast.

Miinukset: No carpet would decrease trapped humidity perhaps?

Plussat: Everything about the place comfortable bed immaculately clean and great location and great staff

Miinukset: Everything

Plussat: The mansion, which is part of the residence inn property, was beautiful. It was just like staying in a museum. Very authentic and quaint. I did not see an air conditioner so staying in the summer could be unpleasant. The whirlpool tub in the room is nice for one person, but it would not work for my boyfriend and I together, we are not small people. The room came with a complimentary bottle of sparkling wine and a log for the fireplace. Brealfast is traditional continental faire and is included. The service was outstanding. Check in, breakfast and access to the pool/hot tub, and work out facility was at the residence inn, a 2 minute walk across the parking lot. The "mansion" was smaller than I expected and is more of a house. There are 4 rooms available in the house. I really enjoyed my stay, and for the price I would definitely stay there again!

Miinukset: The bed was a little uncomfortable to be honest.

Plussat: Breakfast at the adjoining property, and the dining room were exceptional

Miinukset: Remove/replace coffee table in common area Repaint bathroom floors

Plussat: Close to mystic

Miinukset: Photos made it look bigger

Plussat: The mansion is historic and very cool. We enjoyed the perfect location in mystic.

Miinukset: The check-in experience. We felt like we were burdening the person at check-in (check out staff was much better). Whitehall Mansion kinda felt like an afterthought.

Plussat: The history and the privacy of the house. There was every convenience .. hair dryer, iron and board, tv...bonus jacuzzi tub with nice hot water!

Miinukset: A coffee pot and mini fridge/microwave combo in the room would have been spectacular. All of those were downstairs and not fully stocked.

Miinukset: Room was very dirty

Plussat: We stayed for one night. The room was very specious. It was clean and had a lot of charm. I liked that we got to use the facilities at the main hotel. We would definitely stay again.

Plussat: Historic property

Miinukset: Dirty and poor maintenance

Plussat: Evan and Robert don’t just run a bnb.They welcome you into their home.As a guest you want for nothing.This was our second time there.We will be back! Comfort,amazing breakfast and enjoyable conversation.We have stayed in many a BnB in the states and Canada.This is the best.

Miinukset: There was nothing that we didn’t like.

Plussat: breakfast was wonderful

Miinukset: decor was not our taste. too much clutter

Plussat: Proprietors are awesome.... breakfast always an adventure in goodness

Miinukset: Building starting to need a little work - showing its age especially on the outside and could use an extensive cleaning given the amount of items in each room

Plussat: staff is wonderful. thanks sally evan and dixie .great made to order breakfast.very relaxed enviorment to unwind.room had fireplace and complimentary sherry to end the evening.breakfast next morning was delicious and unrushed.great blueberry muffins evan.hope to return soon. could spend a day investigating all the great furnishings

Plussat: The hospitality is unmeasurable. We were greeted by Robert who gave a tour of the historical house, with lovely stories of its past. Evan provided a delectable breakfast each morning accommodating our gluten free diet.

Plussat: the warmth and friendliness of the owners the charm of the house

Miinukset: the hospitality the antiques and the family history

Plussat: Great hotel. Amazing restaurant/bar and spa. Then the staff was absolutely incredible. Even the room and king bed was so comfortable.

Miinukset: The room had a few issues like coffee pot missing, HVAC vent not even attached where my 2 year old tried jumping in, wifi a bit old fashion. Nothing really that would ruin a stay though.

Plussat: Great location off the highway. Very nicely decorated rooms. The shower and bathroom was one of the best The bed was very comfortable.

Plussat: Fantastic stay ty

Plussat: Good location, friendly staff.

Plussat: Very clean. Loved the bathroom

Miinukset: Buffet breakfast, skip eggs and sausage, go with made to order omelet.

Plussat: The staff

Miinukset: Not really but more choices of dining would help

Plussat: The cleanliness, the bed, and the restaurant downstairs. It was beautiful!

Miinukset: Nothing!

Plussat: The gym and conference rooms were amazing. The staff was stellar. I'm so proud of all of them.

Miinukset: Nope. Imagine that! lol.

Miinukset: As with all hotels, I find the beds too soft but that is a personal preference and can’t be held against the hotel.

Plussat: It was clean and comfortable

Miinukset: I know we are going through covid BUT when we arrived there was no coffee packets in the room to even get us started . The light in the bathroom flickered all the time and the ac panel was actually coming off the wall. Not what I expect from the marriot. Now the staff was fantastic.

Plussat: The appearance of the hotel was amazing!! The bar area was nice and the drinks were on point. Fast food delivery as well. Would definitely go back to the bar.

Miinukset: However, the service was very poor. The manager was not flexible at all. She was unwilling to give a discount since I was going to check into the hotel after 12am. Basically I was being overcharged.

Plussat: The pool area was perfect. The engineer we meet at the pool area was so nice.

Miinukset: The restaurant staff was bad, slow slow slow. One waitress that had no clue about her job.

Plussat: Nice quiet hotel. Near the casinos but not too near!

Plussat: The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely.

Miinukset: No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.

Plussat: They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was

Plussat: Hotel was close to the New London Submarine Base. Clean spacious rooms. Hotel restaurant was good. Free internet was good.

Plussat: Excellent staff. Checking in was a breeze and everyone greeted us with a smile.

Miinukset: Nothing. Everything was excellent

Miinukset: All in all it was great!! Breakfast buffet is awesome!! The shower in the room was terrible. No pressure at all. I would recommend or suggest to change the shower heads to get more pressure. It really needs it. Other than that the room was great. Also the cleaning of the hot tub & pool could deffinitly get cleaned more often. Hot tub water felt slimy and the were lil rocks on the bottom of the floor and also floating nails that must off came off some1 while in the hot tub. It was pretty disgusting considering the place is nice. Recommendations: So again i would change all shower head in rooms. Clean pool and hot tub more often!! Thanks again Eric

Plussat: staff was polite, clean room, good coffee, appreciate the fridge and microwave

Miinukset: For a Hilton I expected better. Air conditioning was noisy and refrigerator was noisy. Ants in the bathroom. I asked to be away from the elevator but we were put next to it. Ventilation in the bathroom wasn’t adequate for taking a shower.

Plussat: The whole room was amazing

Miinukset: Towel rack was broken. In room coffee could be better

Plussat: Comfortable beds clean room. Good Breakfast

Miinukset: Room was too warm and could not run fan all the time. We like cold to sleep

Plussat: Room was very clean. Hot tub was great.king bed was very comfortable. Room size was great.

Miinukset: Nothing

Plussat: Staff was welcoming, it was clean, and in a quiet but convenient location.

Miinukset: I would have liked a free continental breakfast. I felt that the $12 fee for that was honestly, ridiculous. I'have never paid for that in a hotel, it certainly wasnt anything more or special than any other hotel. And so we ate elsewhere .

Plussat: They were very friendly and very attentive great staff!

Plussat: Location was good and facility was far better than 2 other places we stayed at prior to this visit. Staff was super friendly and helpful. It's my go to hotel when I'm in town from now on.

Miinukset: Nothing

Plussat: The front desk clerk was helpful with changes to my reservation and listened to my complaints, took notes and asked more in depth questions about my experience at the restaurant.

Miinukset: The restuarant staff was too busy socializing with regular customers and off duty staff to pay any attention to the single diners from the hotel. It was not busy at all. I waited 20 minutes before I could get the attention of a hostess to ask for my check. She had gone over to one of the single diners who had sat down 15 minutes prior with no one coming over to him with a menu. After the hostess left us she went back to chatting with the wait staff and regulars at the bar. After 5 minutes of watching her chat, I stormed over and asked for my check, complaining I was not happy. The hostess said she had forgotten to tell the waitress. They quickly handed me the check. They didnt charge for the soup and salad, but for the glass of wine I had. Not even an appology nor acceptence of their lack of service was given. Food was good. I travel frequently, and the service was the worst I experienced and observed ever. An hour and 33 minutes it took from the time I sat down until I left. For soup, salad and 1 drink, this was totally unacceptable.

Plussat: Cleanliness and comfort

Miinukset: Closed pool due to no fault of their own, broken toilet flush handle, inattentive front desk associate, expensive even though it lacked amenities

Plussat: Location, price

Miinukset: Breakfast selection and hotel outdated

Plussat: It was good for the time I was there, I stayed here for work purposes and I was only here for a night, room was clean, front desk was very helpful.

Miinukset: I had the smoking room, the room smelled like weed, lol!

Plussat: The staff was friendly. But the place was very run down in the breakfast was horrible

Plussat: It had a nice pool.

Miinukset: The room was dirty and missing a light cover. The fridge also had a large dent.

Plussat: Everything was Good. Jenna as GREAT CUSTOMER SERVICE. I would be returning again.

Plussat: Location was ok surrounded by restrauant and stores

Miinukset: Room smelll of cigarette smoking and even the floor I stayed on, also toilet flush was broken and room was dusty. I Would not stay here again.

Plussat: Nothing just that it was a bed

Miinukset: Very outdated, cleaning was miserable. Kitchenette was outdated, whole thing needs a remodel

Plussat: It wass fine for one night.

Miinukset: The bathroom wasn’t the cleanest.

Plussat: Front desk was polite and accommodating. Friendly

Miinukset: Heater was loud enough to wake me every time it started.

Plussat: Nothing was dirty no help from staff ppl smoking drugs a real garbage place filong complaint to bbb and making police report selling drugs all over grounds of hotel

Plussat: Loved how spacious the room was and how homfortavke the bed is.

Miinukset: Bathtub was dirty, the comforter looked grungy looking and it was a bit dated.

Plussat: The Host at checkin was very friendly and accommodating

Miinukset: Where do I begin: At check out, there was no host available. The Head Housekeeper had to setup breakfast for the guests along with checking guests out. I never did get a final receipt that morning. Rm was poor, wet carpet, smell of mildew and cigarettes.

Plussat: the room was comfortable & clean

Miinukset: nothing

Plussat: cheap no frills alternative to staying at mohegan sun

Miinukset: no pool; not very clean or modern

Plussat: I liked that the hotel was near the casino.

Miinukset: I did not like the stains on the sheets and the hairs in the bed and tub. Overall the room was in a huge need of updating and cleaning.

Plussat: the size of room

Plussat: I like the friendly staff the cimforability of the room and the continental breakfast. The location was perfect, and very easy to find.

Miinukset: I didn't like the fact that there wasn't an entrance into the hotel parking lot from the main street.

Plussat: continental breakfast

Miinukset: rooms were not that clean

Plussat: Price and kindness of the staff

Miinukset: Smell of the room

Plussat: Nothing

Miinukset: It was dirty

Plussat: It was easy accessible to the casinos.

Miinukset:

Plussat: close proximity to the casinos. good printed directions to attractions.

Miinukset: no sheets, blankets or pillows for fold out sofa. fold out sofa mattress was very thin. towels were of poor quality. sign on refigerator mentioned turned off for defrosting. room was cold when we arrived.

Plussat: I liked the arrangement of the room. I also liked the pleasant way I was greeted at the front desk. The size of the TV screen was perfect. The location in Groton was great, because my favorite stores were merely just a walk away! Thank you for the superb accommodations!

Miinukset: There was not too much drawer space for all of our clothes. A full-length mirror would also have been nice. The location for hanging our clothes was a little awkward. I would have liked a microwave.

Plussat: Location

Miinukset: Dirty. Out dated. Housekeeping bad. Pot smell on entire floor. Broken furniture. Crawling insects in bathroom

Plussat: The breakfast was great.

Miinukset: The major failing was the overwhelming smell. Of cigarette smoke in the corridors. I probably would pay more for another motel.

Plussat: Nothing

Miinukset: I have nine years traveling around the country and this is the worst hotel that I have been in years, bad and old mattresses the blans are old, the bathroom are dirty and old. This hotel is not in condition to be open

Plussat: FRIENDLY STAFF

Miinukset: NO POOL/HOT TUB

Plussat: Location is great, food and other amenities all close by.

Miinukset: Elevator was not working for much of my stay. Walking up and down from the 4th floor was not fun.

Plussat: The staff was outstanding. The location was perfect. The room was clean. The agent at the desk,  was truly professional, well trained, and went above and beyond to see to it that my stay was comfortable.

Miinukset: The air conditioner was broken (thank goodness it was rainy, overcast and cool for late June). The elevator was out of order... Bringing all my luggage to the 4th floor, in a room with no A/C, was pretty uncomfortable.

Plussat: The staff is as friendly and helpful.

Miinukset: I had a king non-smoking room and mattress was soft, sagging, and lumpy. This was probably poorest condition hotel mattress that I even slept on not in a third world country.

Plussat: Location from casinos

Miinukset: No refrigerator dirty outside no toiletries holes in blanket toilet didn't work properly front desk clerk didn't explain too much about the room room was clean wouldn't stay here again too overpriced for what you got location was good

Plussat: Did not bother to check in went else people sitting outside on ground in rain smoking asking for money wife refused to stay there

Plussat: Tub was dirty

Plussat: Staff is wonderful

Plussat: we liked the breakfast very much and the location was . great We liked that there was a restaurant right i the hotel and it was very quiet there, the room was very large and very clean we had plenty of room for everything

Miinukset: the only thing that was not very appealing was that even though everything was clean it was old and had a smell of old that was disappointing.

Plussat: Our room got upgraded from a standard queen, to a king suite. That was nice! My husband and I found the bed extremely confortable, best night's sleep in a hotel ever. The hot full breakfast that was included, was very good. We'd stay again!

Miinukset: Room was dated, but I didn't really mind. If I have to pick a negative, that would be it.

Plussat: The hotel is old, the bathrooms are in desperate need of repair. I had very mixed experiences with breakfast, both alacarte and buffet, though dinner I had one night was very good. Service from staff was exceptional, the bed was very comfortable, but the hotel is just old, so the walls are very thin and it felt a little grotty. The fitness center needs updating, some free weights? Please! Overall, I appreciated the service from staff, however the quality and amenities could be improved upon.

Plussat: Location

Miinukset: Bed poor Breakfast was not at 6 as told not ready at 7 Desk light no bulb

Plussat: It was a convenient location for where we needed to be.

Miinukset: It was well misrepresented. Did not meet rating. It is old and musty smelling. The rooms were fairly clean, but just much outdated. I was embarrassed because I had booked for others and made them sick from the smells.

Plussat: The suite was very nice and roomy.

Plussat: Nice location, clean, nice restaurant, not a big national chain--feels more warm, personal, but still very professional.

Miinukset: n/a

Plussat: I did not feel the hotel was accurately listed. While the room was large it did not have any common area amenities, like coffee or water. The room was ice cold when I arrived and overall in need of upgrades.

Plussat: Staff

Miinukset: Old and smelly!

Miinukset: Terrible smelling rundown hotel Tried 3 rooms before we received an ok room in main building

Plussat: Clean rooms, friendly staff

Miinukset: COVID- restaurant was closed

Plussat: Price

Plussat: The best thing about this location is your so close to everything. It was great.

Miinukset: The bed n pillows were very uncomfortable and the housekeepers were extremely rude

Plussat: We had a wonderful stay

Plussat: The staff upon arrival was pleasant and engaging; the room was clean... due to the health concerns, no breakfast or pool access.

Miinukset: The staff upon checking out... Lectured me about my choice to not wear a useless dust mask and told me that I was “supposed to wear one”. Upon presenting me with a receipt for my stay I waited several seconds for the older woman to thank me for choosing to stay at their facility, but this never happened.

Miinukset: The Pool had no water, they wouldn't let the delivery driver in and I had children. Limited food on site. None of which was told before booking or check in.

Plussat: Location was great, just off of I-95. Room and queen bed were very clean and comfortable. The breakfast, which was a "to go" item was good. The staff assisted where they could with limits due to Covid-19. Would stay again if travel took me to this area.

Plussat: Clean rooms and locations

Miinukset: They did not have breakfast and the pool was closed.

Plussat: ++Newly renovated room ++Polite front desk staff --Visibly extremely dirty grimey sticky cruddy floors in doorway and bathroom --Long visible hairs on bath towels --Firm mattress too uncomfortable for sleep --Dirty plate and crumbs left on top of f

Miinukset: --Visibly extremely dirty grimey sticky cruddy floors in doorway and bathroom --Long visible hairs stuck on bath towels --Firm mattress too uncomfortable for sleep --Dirty plate and crumbs left on top of fridge

Miinukset: Far too expensive for a Hampton Inn

Plussat: Everything was great

Plussat: Comfy bed

Miinukset: No closing door on bathroom

Plussat: Every thing, location price .

Plussat: only one choice for breakfast, cereal and yogurt would have been fine for me.