Nairobi hotellit lähellä City Hall

Plussat: The staff was very passionate and helpful. The breakfast was surprisingly diversified and delicious. The room is extraordinarily cozy and the best part is that the linen has a very delicate smell. I like it very much!

Plussat: I liked everything. The bed, the breakfast buffet, the aromatherapy oil lamps, the spacious bathroom, the room decor, the flexibility to order breakfast in-room on early mornings I had to leave before the buffet opened. I was sad to check out!

Miinukset: I have no complaints! Only "negative:" I would have used the hotel transfer to the airport if it wasn't so expensive. Uber was about $35 USD, and theirs was $90 USD.

Plussat: Very friendly and helpful staff and restaurants were excellent.

Miinukset: No real negatives. Despite all the negative stories you hear Nairobi was a good place to spend some time and the people were friendly. Villa Rosa is a perfect choice.

Plussat: Everything

Miinukset: Everything

Plussat: This was the third time that we stayed at this hotel. The service was excellent and very professional. The hotel went above and beyond ordinary service to celebrate my daughter's sixth birthday. We were quite impressed. We highly recommend this hotel.

Plussat: Amazing hotel, amazing services, i was amazed by the high quality and professionalism of the staff.

Miinukset: Nothing

Plussat: Great breakfast, helpful check in and out

Plussat: The rooms were very big and well equipped.

Miinukset: Very expensive for what it is

Plussat: don't like being cheated

Miinukset: then Rate of what I booked with booing was different , by $60 per day , Please make adjustments and refund my the balance

Plussat: Exemplary service Helpful & Smiling Staffs Room Decor Balconey view Breakfast and food in general Location

Miinukset: Nothing

Plussat: Even President Obama & the Pope have stayed here!

Plussat: The hotel was beautiful and very comfortable. Our room had a lovely, large balcony. The spa was amazing and so wonderful after being in the bush for two weeks. The staff was very friendly, helpful and professional. Breakfast was delicious and had anything you could want.

Miinukset: The coffee! We spoke with the food and beverage manager and the breakfast area staff. They provided a complementary espresso when my husband commented on the poor taste of the coffee. Just don't understand why coffee was so bad in a coffee producing area. Also, we received far more complementary water in our room than we could possibly drink, but were charged $5 for a bottle of water in the restaurants. That was hard to swallow.

Plussat: Excellent staff. Good good

Miinukset: There was a small amount of work going on in the hotel but that wasn't an issue and one has to accept for a hotel to improve then updates have to be made.

Plussat: The team is brilliant and super service oriented! They were extremely patient friendly and helpful. Breakfast was excellent! I love the hotel and will definitely come back soon!

Plussat: It was our first visit to Nairobi to meet our elder son, who works part of the year in Nairobi. My husband and I with our two sons stayed for a total of 5 nights. The staff made you feel at home and very welcomed. They were very pleasant and most friendly. Went above all expectation in assisting you. The rooms were very comfortable with all the essentials. A welcome bottle of wine and a bowl of fresh fruit in our room on arrival. Choice of restaurants with wide range of menus. Excellent and well presented food. Due to our late flight, we were offered our two rooms to stay in until 4pm for free. A staff member kept in touch with our taxi driver, who was grid locked in traffic by phone and insured us, that he would arrive to take us to the airport on time, which he did. We highly recommend Nairobi Serena Hotel, a Hotel with class, for a memorable stay in Nairobi.

Miinukset: No negatives.

Plussat: Staff were super friendly and helpful. Cleanliness of room and the facilities in the room were outstanding. The fact that staff remembered our names and room number without being prompted was an appreciated touch and a mark of 5 star service.

Miinukset: Asked if a taxi could be ordered for us on the first night and were directed to a hotel chauffeur car who charged us four times the rate for the trip we made. Felt this was blatent advantage taking and wasn't a good first impression. We soon learned to arrange taxis ourselves out of the hotel at much cheaper rates.

Plussat: Nice pool, nice staff, very clean, great food. Comfortable rooms.

Miinukset: Close to a park which was noisy on the weekend

Plussat: Friendly staif pa d w0uality of food and setvices.

Miinukset: NA

Plussat: Bed extra comfy with very good pillows

Plussat: The hotel met my expectations completely

Miinukset: Hotel construction works were noisy

Plussat: Nothing. Absolutely nothing.

Miinukset: I didn’t like the hair in my food. There was no lobby. It was dark. No amenities. The pool had tiles missing. The waiters were not trained. Overall really bad. Should not be in the Leading Hotels of the World. Dies but come close. The standard is very poor. Sad.

Plussat: Everything

Miinukset: Nothing

Plussat: Excellent food in the restaurant

Miinukset: Inflexible front office Totally overpriced Mediocre service

Plussat: The hotel was safe. The staff were all very friendly. The grounds were beautiful. I used to stay there when I was younger. On the whole... good stay.

Miinukset: The bedrooms need to be renovated ... they are a bit old.... Food is OK... I was served raw chicken ... which the chef offered to replace but I had to catch a flight.... I was still charged for the chicken... which was unacceptable.

Plussat: Food and service was great. The old Black and White Photos showing the history of the hotel and Nairobi were interesting. The Terrace restaurant was very nice and great service.

Miinukset: nothing was bad. Room was average size. View was not great but not much you can do about the building next door.

Plussat: the hallThe bar the shop the staff

Miinukset: small room with old furnitures and ugly view

Plussat: Beautiful hotel with amazing staff doing everything they can to make your stay memorable

Miinukset: Internet connection was not fast even if I purchased 28 USD package per day.

Plussat: Nice, comfy room. Exceptional staff in all the different restaurants, bar, everywhere!

Miinukset: NA

Plussat: The very good location, clean environment and very friendly staff

Miinukset: The room was rather small and there was no better affordable option as the double?? rooms at the far end of the property were rather overpriced.

Plussat: The staff were kind and helpful. Our room was upgraded at check in and quite more comfortable. Dinner at Tatu is an experience.

Plussat: Kindly staff

Miinukset: It was near the construction projects with noisy over the day

Plussat: Staff always more than good, with hospitality, helpful, efficient and friendly

Miinukset: fitting-out works in process, drilling, knocking from 9am to 5pm, very noisy

Plussat: Restaurant is excellent, thoughtful touches in the room (e.g. Electric kettle is full after housekeeping has passed), WiFi is good, staff are very helpful and professional!

Miinukset: The hotel is being refurbished so a lot of noise but they've reduced their rates significantly so still is excellent value for money.

Plussat: Great little homestay that is perfectly located for access to the US Embassy or UN compound.

Miinukset: Nothing

Plussat: The room was clean and comfortable. The highlight is the staff, friendly, cheerful, great to deal with. Access to hotel is controlled by security guards.

Miinukset: None

Plussat: Excellent staff

Miinukset: Room comfort. Professional staff.

Plussat: Location was perfect for my engagements. The staff were also very friendly, polite and helpful. The bed was very comfortable

Miinukset: The noise from the renovations currently taking place at the hotel

Plussat: We arrived at 8am after a long day travelling and they let us check in then! Perfect. We had a problem with our lights and they came straight away to sort the problem.

Plussat: Very clean.

Miinukset: After staying here a few days previously we were disappointed upon our return. The hotel hadnt got our booking despite booking through here and therefore having a confirmation number. We had to rebook a room there and then. We had a room that was near to building work, not a problem as it stopped at 5pm, but it would have been nice to have been informed. This also started again at 8:30am, luckily we were leaving and not having a lie in! There was also a loud noise throughout the night which might have been a generator. Overall a disappointing second time here.

Plussat: The staff are extremely well trained I don't know why this hotel is not starred as luxury. I enjoyed all bits of conversations with the people who worked at Sarova Panafric. It sits in a quiet neighbourhood right next to Uhuru Park a 250 KSH (Uber) taxi ride away from Westlands, and within 10 mins' stroll (only during the day though) to Central Business District which has supermarkets for any daily needs. The complimentary breakfast is hearty. The hotel provided for me a quiet getaway from the busy daily life, while offering all conveniences at hand. Value for money.

Miinukset: There is nothing I found to be lacking from this hotel. The parent hotel Sarova Stanley has a great authentic decor from the old colonial times, but it can be visited from Panafric.

Plussat: Breakfast

Miinukset: Construction happening at the moment

Plussat: Friendly staff, breakfast was good, clean environment.

Miinukset: Some rooms need an update

Plussat: The room was comfortable with standard amenities. The view was better than usual (not a parking or another building).

Miinukset: The food was ok. As a vegetarian, I don't expect a lot in Kenya. I had essentially two choices--vegetarian pizza, and pasta. There might have been a sandwich. I shouldn't complain, while the choice was limited the quality was good.

Plussat: Nothing was too much trouble .

Plussat: Location

Miinukset: They will give you different price the booking.com

Plussat: Very pleased with the amenities and very helpful staff but not the easiest place to get to, but will be easier ina few months when new roads are finished

Miinukset: access by road is not simple having to double back as roads are closed

Plussat: The staff was very friendly and the room was very clean. The bed was very comfortable with a well stocked bar.

Miinukset: The breakfast was not very good. It kind of ordinary.

Plussat: Staff, breakfast, gym

Plussat: The staff were really friendly and the room was very clean. We had called earlier to inform them that were were actually newly weds and it was our first night together. The hotel went an extra mile to decorate the room with roses and it was breathtaking. We were also allowed late check out of 2 PM. thank you!!

Plussat: Happy to recommend Sikia restaurant on the mezzanine floor. Great food and excellent service.

Plussat: Safe and clean hotel. Nice staff. Thus time my room was ok. But i stayed one night only.

Plussat: Generally, staff friendly and welcoming, great breakfast. Maintenance issues attended to promptly.

Miinukset: Very noisy hotel - loud noise volume from gym next to Baraka restaurant was distracting, likewise from conference rooms adjacent to cafe in foyer ?no sound proofing.

Plussat: Everything is lovely with the Hilton Nairobi, especially the staff.

Miinukset: Only one thing bad: the room telephones are badly in need of upgrade. They appear to be from the 1970s.

Plussat: Staff at Reception very kind, friendly and problem solving!!!!

Plussat: I was coming from a very remote area of Kenya. Everything from the man who picked me up at the airport to the concierge to the lovely room to the man who took me back to the airport was perfect. Couldn't have asked for a better stay.

Miinukset: I wish I had more time there!! Buffet is a little pricey but not a deal breaker

Plussat: Rooms are cleaned and the location is v good and secure

Miinukset: Some counter staff don't giving enough attention to solve the problems, I came via booking. com with my booking No shown to the receptionist but she said it is not showing in their system then dissappear inside for long time till another staff Daves came and solve the problem by rebooking manually, he is really helpful and decideve person he accepted us even 1 hour earlier than check in time . later whenever we ask something response is late like we ask for insectside coz of mosquito they said out of stock given after 3 days , and some other similar cases hope to be taken into consideration

Miinukset: Fridge temp needs to be 8 degrees to chill milk juice and water. Very important for guests.

Plussat: Location

Miinukset: Old property and bad service

Plussat: luxury highest level of sexurity Pool level is great not cheap but maybe best place in town

Plussat: Security

Miinukset: Location

Plussat: Breakfast and CBD location

Miinukset: Intruding staff, security and military presence, seems to be living in the past still service wise, wont be back

Plussat: I have liked the location and the security

Miinukset: The stuff of the reception and the way how they talk to us

Plussat: LOCATION WAS GREAT

Miinukset: WAY OF USEING THE INTERNET …. AND OLD furniture

Plussat: Near to city centre

Plussat: A lot of variety, so all good

Miinukset: When I checked in, the beds were not separated, as I had requested. I kept asking to separate our beds, to have two beds in the room, even though I had sent in an email prior to my stay asking for this, and the hotel confirmed it in advance. So it was kind of a downer to have to ask over and over again

Plussat: -Strong WiFi (except the rooftop) -Immediate hot water with high pressure -Location (Westlands is a nice neighborhood) -Rooftop bar is nice to have a drink, especially for smokers because there isn’t any other smoking area -Staff is very nice & friendly -Security is good

Miinukset: -Some of the furniture is old, can be renewed -The service at the rooftop is quite slow, it can take easily 30 mins for a dish -Bed is not very comfortable -Rooms can be a little claustrophobic

Plussat: Spacious room, room ammenities were superb. Cleanliness. Bed was quite comfortable.

Plussat: I mostly liked the comfort and the staff was really nice.

Miinukset: I have nothing to complain about.

Plussat: Good service and comfort

Miinukset: Need to improve the break fast menu and room service menu

Plussat: Nothing

Miinukset: Location. After complaining 3 times about non availability of hot water in showers, no action was taken

Plussat: This hotel was incredible. Very clean, very nicely decorated, big rooms, and amazing rooftop bar and pool, amazing restaurant and breakfast! Overall i was extremely pleased with my stay and I think i will 100% go back here next time i'm in Nairobi

Miinukset: That I was only there one night! I would have liked to stay longer :)

Plussat: Breakfast was nice.

Miinukset: Hello, Very Disappointed, As they provided the 8th Floor the last room which was at dead end, I asked them to change and give me room in any other side but the guy at the reception denied. Even though as per my observation more than 50% of the hotel was vacate. They said in your online booking this room is only reserved. Later on I checked it on another website I was getting the same room at Lesser price ( By $16 for the next 2 days). I believe they consider the online booking as least priority and giving them the worst location rooms of their hotel. Sorry for it. But this was the truth. I was really upset with the Location, I understand if your hotel is fully reserved and you don't have rooms but after paying more ( compared to another website online booking) I was not satisfied even though after paying more. Also I have provided the same feedback in my feedback form of Golden Tulip hotel. Regards Sandeep Mehta