Mercure Napoli Centro Angioino

Good location Very close to the port

Breakfast was just terrible There was hot in our room. Even conditioner didn’t help

The location was convenient, within walking distance to many places to see in Napoli.

No facilities such as pool, sauna or steam room. No complimentary water in the room, all amenities are only available if you walk down to the reception to collect it yourself. Staff seems to be nicer to non Asian customers. As an Asian, I definitely felt the service to me was sub standard than what was extended to non Asian guests. The majority of staff acted in this manner.

Central location

Not a 4 star hotel. It doesn't even have a Bar! Despite signs in lifts, at lift lobbies and on room telephones indicating that there was one! Staff apologetic and offered to draw this inadequacy and misinformation to the attention of the manager. The room (515) was much smaller than illustrated in the photographs and the shower room was very tight, with insufficient floor space for two persons to pass one another in the access between the sink and WC pedestal. The room kettle appeared to be overheating and, although we did not use it, we felt it was safer to take it off its base to ensure the power supply was disconnected (potential fire hazard). Breakfast was distinctly average for a supposed 4 star hotel. We had to travel down three floors from the breakfast room to the reception to pay in advance before they would allow my family to have breakfast. Not even 3 star in this respect. I would rate it 2 star max!