Holiday Inn Express New York City Times Square

Liked the food at breakfast, the staff were very helpful and the view was amazing. The rooms were very clean. The location was excellent.

There were only 2 lifts in the building. One became unserviceable. Very bad.

Staff were fantastic, so helpful & obliging. Rooms were very clean although since we had 3 different ones we noticed the aircon was very noisy in one of them in particular. Breakfast was great also.

Only 2 lifts for the building (36 floors) & one was broken down for 3 days. We had to walk 36 floors twice. Got moved rooms to a lower floor but noise was so bad from next door room (in another hotel) we got moved again. The only positive in this debacle was the fantastic staff that were so obliging.

The staff was very friendly! Conveniently located near Times Square. A short walk to just about anywhere!

Our room had a huge red stain in the carpet. Ewe. One of only 2 elevators in the hotel was broken our entire stay. They operated it manually which helped but still a nuisance. People on crack at night around the corner....a bit unsafe.

-Free breakfast -Convenient Location -Cleanliness

-Size of the room- extremely small -~$22 "Resort fee" upon check-in, when already paid $---"Ho tel fee" on booking -Advertised Resort fees included free water bottles, no free water bottles made available -Waited for over 20 mins for elevator in AM

Very clean, comfortable & met all my needs. Lovely & knowledgable reception staff

Very comfortable room - huge king size bed, excellent location near Times square and Port Authority bus station, Very friendly staff who gave us some great advice on nearby bars and restaurants

breakfast was fine - but nothing fresh there

The location was great, the free wi-fi is something all hotels should give complimentary. In total - great value for money

The breakfast was funny, the kind of breakfast you would expect to find in Mcdonalds, not in a hotel.

The room used for breakfast was too small to accommodate all the guests in the hotel.

The beds were comfortable ands the location was almost perfect.

We had some trouble regulating the temperature. The maid understood no English so that when we asked her to come back later she simply went away:-)

everthing the prices breakfast services employers rooms and location

the elevator in the morning but is ok