Shelburne Hotel & Suites By Affinia

Comfy beds

Where to begin. I reserved 3 rooms, and two of my reservations were not honored and we were downgraded. Furthermore, we had one room that had a broken air conditioner, that after 3 requests for repair was not fixed. We slept without air conditioner in August in NYC for two nights... in a room that never got cleaned. I have never been more disrespected by any hotel staff that I was by this places “manager” Solomon (spelling?) After promising to remove the facilities fee from my bill for the poor service/broken air conditioner, he went back on his word when I was checking out and handling the bill. It also came to my attention that in my sister’s room, there were fingernails / toe nails in the shower and sink. Also - Appliances (lamps, phone, ice machine , tv remotes) did not work / were not plugged in, and I left precise instructions at the front desk receptionist to have Solomon call me on my cell when he returned to work so we could handle my issues with the rooms promptly (while I was off premises), He never called, and but was lucky he was working when I returned to the hotel towards the end of his shift close to Midnight. I tried to calmly express my concerns, and he kept trying to increase my bill - saying that he did not have justification for providing me a discount or removing the facilities fee (which he had agreed to to when he first downgraded 2/3 rooms). Not a man of his word. After I had had enough of his sleezy tactics to rip me off & countless failures to to adhere to my reasonable service requests, I had to literally leave and let my sister handle things because I was so enraged. I’m normally a calm person, have worked in the hotel industry, and have never felt compelled to fight hotel staff (or any service industry staff for that matter) - but this man’s negative attitude, consistent interruption, and complete lack of respect drove me mad The rest of the staff is fine, and I eventually got a discount, but not enough.