The Gallivant Times Square

Location was awesome and reception staff friendly

Air conditioning was terrible and NYC was experiencing high temps when I was there. The A/C was very loud when on and kept cutting out and fluctuating in temperature, including switching itself on and off. I was actually in bed sick for most of my stay so when I tried to call down to get it fixed the phone would not work and when I called from my mobile it kept circling in the IVR and not going through to anyone. The bathroom had hair in it which was pretty yuck and a woman I met in the lift had need to change rooms due to cleanliness issues so some areas of improvement to be made I think. On my last day, I got woken up at 8.30am by the cleaners wanting to know when I was going to leave which I wasnt too impressed about.

Great location. Very very basic hotel.

Door to bathroom was falling apart. Non-working airco.

Deluxe room was spacious. Room was clean and bed was comfy. Didn’t hear any noise except for sirens in the distance but that’s unavoidable. Hotel was central and just off Times Square so not too manic

Front desk staff were extremely rude. Very blunt and visibly annoyed at everyone for no reason. Not interested in answering “how are you?” And not interested in asking it. Don’t understand that at all. They are unhelpful and had no idea how the billing worked. Even when walking through the lobby to the lifts they avoid eye contact. (Worth noting that all cleaning and maintenance staff encountered in the hallways/stairwells/lifts were super friendly and nice). The lifts... average wait of about 10 minutes for lifts. Would have used the stairs more except we were on the 11th floor. Also had no AC in them.