The Mercer

location and athmosphere

air cond- always too cold

Front desk ,restaurant and porters were wonderful Location great. Extremely clean. Restaurant food fantastic.

Noise the worst I have encountered in 20 years of travelling, and I travel all over the world every week. Unfortunately we were opposite the lift (I mean literally opposite) but this wasn’t the main problem. The house keeping staff started shouting, singing and crashing around from 8:00 in the morning until the evening right outside our door. We were also opposite the door they came in and out of and they used to congregate right outside our door, laughing and chatting, 5 at a time. No matter how many time I asked them if they could be quite they ignored it. In fact they were actually very rude and just laughed and dint move. This is not what I would expect from a hotel ,especially not the Mercer at $5000!! For a week. Also, one point to note ( I take some responsibility for this, and not checking) Our room was tiny ,there was barely any room between the bed and the TV and no where to really open the suitcase. The bed was tiny and also the bathroom. I know not all the rooms are like this but wanted to make people aware.