Washington Square Hotel

Location is superb.

They charged my credit card twice upon check in and then continued to deny it even though I presented my credit card statement to prove it. The charges were for two different amounts, so it could not have been a duplicate on the part of the credit card. The woman at the front desk was flat-out combative about it, told me fixing it was “not our department” and that I needed to call my credit card company again and try to convince them it was their fault. She could not have been less understanding or concerned — and their error had put me over my credit limit! A manager finally called AMEX and supposedly asked them to void one of the charges but I never did get an acknowledgement that the hotel was sorry for their mistake. As of today (day after check out) I have THREE charges from the hotel pending on my credit card, all for the full amount of my stay. The hotel is in a great location, but a few snide and incompetent people at the front desk ruined my experience. If you’re looking for an affordable Greenwich Village hotel or boutique accommodations near Washington Square Park, there are probably better options. And, for the love of god, don’t give them your debit card. I would be in overdraft hell if I had.