Newport hotellia

Plussat: Nice, quiet and cosy hotel with home cooked, wholesome food in the restuarant

Miinukset: Nothing to add

Plussat: Although we only stay overnight we found the satff eager to help you.

Miinukset: My wife found our bed very comfordable but would liked softer mattress. I found that opening the room door at night ,where there is no light inside, until you pluging your room card, a bit fiddle.

Plussat: Nice room & ensuite , Sunday lunch is nice .

Plussat: Mukava hotelli maalaisympäristössä. Hyvä pub-ravintola.

Plussat: Location, friendly staff, very good accommodation, good food

Plussat: Excellent accommodation, very nice food.

Plussat: all of it

Plussat: Very friendly staff & comfortable surroundings - would recommend

Miinukset:

Plussat: Warm welcome,good quality room with freeview tv and very comfortable bed.Welsh cakes[biscuits] a nice touch.

Miinukset: Ground floor rooms directly by car park so had to pull curtains for privacy - no nets/blinds for screening.No greeting in the restaurant so had to wait to attract attention to order.Restaurant "system" for ordering not explained ie order drinks at the bar and food at the table.

Plussat: Excellent welcome,beautiful room and wonderful breakfast

Miinukset: Tad too close to the M4, some road noise as a result

Plussat: The friendly attitude of staff along with super food

Miinukset: nothing particular

Plussat: The modern room was warm,the bed comfortable,the bathroom facilities were good too and the staff pleasant

Miinukset: The pub/restaurant area seemed like a different place,unimaginative decor and a breakfast chef that liked cooking on a dirty griddle.

Plussat: We thought it was good value for money, well located for touring Newport/Cardiff area, with particularly meals

Miinukset: Nothing to say

Plussat: Pleasant and helpful staff, good facilities and food, enjoyed our overnight stay

Miinukset: Wash basin tap in our room difficult to operate - needs silica grease to make easier to control. Bathroom extract fan noisy and long running - suggest shorten timer run time

Plussat: Secure room access, good decore, good food on site, helpful staff

Miinukset: No internet or tv first night. was fixed by morning. Related to electricity work possibly.

Plussat: Very clean and tidy

Miinukset: Room was very warm even with the fan on

Plussat: Accommodation was well appointed and newly decorated to a very high standard. Staff very helpful and efficient. Ate in the adjoining restaurant both nights and meal was excellent & good value (worth booking a table in the restaurant as the bar area gets very busy at weekends).

Miinukset: None

Plussat: Nice clean rooms and located next to the Dragonfly pub which is excellent. The breakfast was very good. The staff are friendly and helpful.

Miinukset: Nothing

Plussat: I liked the staff at the reception ,they were so kind .the buffet was good.

Miinukset: iddnt like the heating system in our room and the telephone was not we reported it.

Plussat: Breakfast

Miinukset: Lovely hotel and lovely breakfast.

Plussat: Very clean and spacious rooms, with tea & coffee facilities; in a nice and safe, quiet area with onsite parking.

Miinukset: Room service; ordering from the bar area, I still had to go downstairs and collect my food and drink; it would have been nice to have had it delivered. Also would prefer a choice of eggs in the breakfast menu, as opposed to just one option of scrambled eggs.

Plussat: Great staff, good breakfast, great value for money

Plussat: Lovely peaceful location and ideal to relax and enjoy.

Plussat: I liked the room was clean and staff were friendly

Miinukset: My partners meal was sent back he had a steak and it wasn't how he asked for it he wanted medium well it came back medium rare blood still coming out of it. It was sent back was told he would have a fresh one. Steak came back out but wasn't fresh was the same bit of steak which he sent back then waiter came to ask how is it he said it's still undercooked the waiter agreed again sent back but instead was offered a different meal. At this point I finished my meal which was very bland and no flavour was cod and chips. My partner then had a dinner but didn't want it as was put off by the steak.

Plussat: Everything.

Plussat: Modern ,Clean, Excellent facilities,great service,Polite staff- Perfect last minute short break !

Miinukset: Nothing

Plussat: The staff. The food. The room. We booked the penthouse suite and boy, what a room. Magnificent, large living room. Equally big and comfortable bedroom and a stunning bathroom with a free standing roll top bath. The shower was great and the bed.......stunning. If I could I would have stolen it.

Miinukset: The fact that we were only here one night. Other than that.......nothing

Plussat: Another very enjoyable experience

Miinukset: N/A

Plussat: The breakfast was amazing very delicious we could not fault a thing so much to choose from the staff where very friendly nothing was any bother for them variety of breakfast beverages also would highly recommend

Miinukset: Nothing we could not fault anything

Plussat: Nice breakfast good facilities lovely spa area

Miinukset: The quilt was very heavy

Plussat: The staff were all first class, friendly and efficient.

Miinukset: The tv was getting on a bit.

Plussat: Restricted bar menu but food good. Nice open log fire. Pool and leisure facilities very good.

Plussat: really enjoyed stay and the pool area was the highlight. Brilliant pool and sauna area.

Miinukset: The fact that nearly all the desserts were bought in except trifle and crumble.Very surprised that 4 star hotel should serve these. Steak etc lovely.

Plussat: Every member of staff was friendly, helpful and positive, from reception staff to housekeeping. The rooms were well appointed, the food was extremely tasty and plentiful and the leisure centre was excellent - our children particularly enjoyed the indoor pool. The hotel even had a couple of singers in the bar on Saturday evening! We wished we could have stayed for longer!

Plussat: Very nice pool and spa area. Restaurant offers value for money. Spacious reception area where you can spend a rainy morning with the kids and play a boardgame. However, focus of the hotel rests with pensioners - not with families.

Miinukset: The music in the restaurant was a bit outdated. Facilities (lounge, rooms) are a bit dated.

Plussat: The rooms are nicely appointed, easy parking, a decent breakfast and use of the pool/sauna/etc facilities

Miinukset: Price of drinks, not much a facility for smokers, poor booking process and staff that had no authority or access to it.

Plussat: Very modern clean well kept very plush nothing too much trouble will come back made to feel like a vip cwmbran here we come very soon wales is great this hotel made it better

Miinukset: None

Plussat: Swimming poole and staff at the leisure dept. Was brilliant.

Miinukset: When checked in I was asked if I wanted a newspaper. I said Sunday Times but never received it. We hadd breakfast room service and it is the first time that I have been charged £5 for this service. My daugther was given a very poor bed and I complained. The duty manager was useless and I had to almost beg for a replacement. This was sort of ok but very thin mattress. The pillows were also poor. Also, it was very noisy during the night a couple of times with poeple chatting and laughing outside our room.

Plussat: Clean and tidy

Miinukset: Food service stopped at 10pm, and only sandwiches until 10.30pm!

Plussat: Bar staff were very friendly and helpful, as were the housekeeping staff in the morning. Check-in was very efficient.

Miinukset:

Plussat: Ameniaties

Miinukset: Less people would've been nice but it was xmas week

Plussat: Food at rafters and service at restaurant

Miinukset: They stole £43 for breakfast although it was in the price

Plussat: We love everything about this place, especially at Christmas.

Miinukset: N/a

Plussat: I enjoyed the food the live music and the bar. The grounds are stunning to.

Miinukset: In places it looks like it needs a good clean

Plussat: Very clean and great views and close proximity from main motorway. Very helpful staff.

Miinukset: Parking was over priced and should be free for people who are staying in a hotel.

Plussat: Beautiful grounds and impeccably clean hotel with excellent facilities and friendly, helpful staff. I was given a free upgrade to The Ambassador’s Suite on level 7 which was a real bonus. The pool is stunning - I felt so relaxed gazing up at the stars and the breakfast buffet had a huge variety of foods and drinks to choose from. In the evening, I enjoyed drinks and the Celtic burger whilst listening to a very talented pianist. I cannot wait to return to this gorgeous hotel.

Miinukset: Guests have to pay for parking. £7.50 outdoors and I think £16 for underground parking...

Plussat: Bed was really comfortable, good room sizes with large bathroom and balcony. No noise. Not far from Bristol Grounds are nice to walk around

Miinukset: Staff were very unfriendly, from reception staff to restaurant staff not accommodating at all. Food was full of salt needed at least 4 glasses of water afterwards. I believe that the chemicals in the pool were very strong and were stinging our eyes throughout the time being in the pool area.

Plussat: Gorgeous hotel set in beautiful grounds

Miinukset: I think the food could be improved

Plussat: breakfast was the same as everywhere nothing extraordinary ...

Miinukset: ground floor room windows didn't open.?

Plussat: Location, quiet, good food.

Miinukset: Gym was a bit cramped, room a bit cold, but nothing too serious!

Plussat: Staff were helpful and friendly, the pool and facilities were very good. Had never been in a sauna so got to experience that which was amazing, bedroom itself was beautiful.

Miinukset: Was some sort of expensive for the night but the hotel is amazing and spectacular.

Plussat: Lovely clean comfortable rooms on ground floor next to reception bar area, nice swimming pool sauna steam room, nice dining room and reception area good buffet breakfast.

Miinukset: Nothing to dislike

Miinukset: This once great hotel has become Butlins only far far worse value. Overcrowded, overpriced and poor quality food. Breakfast was cold, everything ran out, coffee was watery. 12.5% service charge added to every bill.

Plussat: Location perfect for walking down to seeing the Nutcracker Friendliness of staff in Signature floor Breakfast staff very helpful Loved the Nutcracker

Miinukset: We didn't like : The stains on the bedding Phone in room took ages to get an answer from reception /customer service (used it 3 times) Poor customer service in the Merlins Bar left standing by the bar for ages with no acknowledgement Desert (ice cream) delivered before mains were finished! Put to sit near the thoroughfare for toilets and bar glasses stacking, behind a pillar so no views on the entertainment. No late check out after requesting in advance No hair straighteners available for guests to use /borrow (5 star???) Room 420 was next to door to conference levels and the door constantly banging shut and there was no earplugs available for guests from reception /room service! Insufficient lighting in the room to be able to put makeup on Restriction on the time for children to use pool facilities too short in the morning No Poached eggs option on breakfast menu

Plussat: We got upgraded to a period room with a four poster bed.

Miinukset: Confusing signage to get around the hotel, specifically with regard to the lifts.

Plussat: Friendly and informative staff

Miinukset: Car Parking charges were not listed on the original booking .....very extortionate at £18 per night. Breakfast in the Manor House was well presented but barely warm at best. Waitress was very sarcastic when I asked for a cup of coffee.

Plussat: Fabulous venue.

Miinukset: Bath needed a deep clean! £18 for parking. Extortionate as already paid to stay there!

Plussat: Beautiful setting, like entering a little city. Food was wonderful, facilities were brilliant and room was fabulous.

Miinukset: Minor point, but the carpets are looking a bit worn in some communal areas of the manor house.

Plussat: Great choice of where to eat within this large hotel/resort complex, with prices charged not outrageous

Miinukset: Disappointed in the en-suite bathroom facilities - not really up to expected standard. Requires a make-over with upgrade in shower, addition of a bidet, huge waste of water to get hot taps to run even warm. Also some good housekeeping needed in room, cupboard doors not fitting and housing for in-drawer hairdryer broken and could be hazardous - above comments left with hotel reception on departure.

Plussat: The Spa and Gym

Miinukset: It was full of wedding parties even on the Friday Night,who all appeared unable to control their kids.Stayed in the resort part last time,which was alot better.

Plussat: Food was excellent.

Miinukset: Carrying of suitcases up two flights of stairs.(We are OAP's)

Plussat: The company

Miinukset: Since the Ryder Cup they've become over popular and there is a long wait for most things. Waiting for up to 20 minutes to tee off is not acceptable and tee times should reflex this

Plussat: staff/food @ bistro & desk & concierge/door staff. received an upgrade so was delighted at that. That may have been due to my early arrival and time spent at the bar downstairs while waiting for room

Plussat: Good experience

Miinukset: No rooms that can accommodate 3 people

Plussat: A/C in room. Two bars of soap

Miinukset: No lift from ground floor. Expensive food.

Plussat: Great staff, good communal areas, rooms well equipped

Miinukset: Some of the bathroom fittings are looking tired / worn out

Plussat: Location of hotel to Cardiff. Cleanliness of room/hotel. Bar/dining area had a very good atmosphere

Miinukset:

Plussat: Well, priced hotel with good facilities

Miinukset:

Plussat: Lovely hotel stuff very kind and helpful in every aspect. Will go again.

Plussat: Location was good, bar was good, staff friendly and cleanliness good.

Miinukset: Beds too hard. Not enough choice for continental breakfast. Basic cooked breakfast. Our rooms didn't get cleaned first day.

Plussat: Being a GreeneKing inn it’s great having the Hungry Horse on site

Miinukset: Ramp from car park to Inn at front, ramped access from back but then stairs into reception and to ground floor rooms and inn to pub. Extremely helpful staff but just a few tweaks will give superb disabled access

Plussat: I had meetings in the port so you cant get much closer than this hotel. the decor is original and really nice and the staff were friendly.

Miinukset: if this hotel was in a nicer area (there is nothing around really) then I wouldn't be able to afford to stay!

Plussat: Do not let the location fool you, this is a gem of a Hotel. Fantastically clean throughout it retains many of its original features and therefore does not have the impersonal cold feel of a modern chain hotel. The staff were uber friendly and accommodating and the rooms were a very impressive size (size does sometimes matter). Spotlessly clean and well decorated you could have swung an elephant let alone a cat in it. Much better that a large hotel chain room.

Plussat: Nice Staff.

Miinukset: Room dated, shower/bathroom needs sorting out. Toilet seat broken, wrong plug for the sink, shower had mold and not the cleanest, blinds on the windows need replacing. I did not use the kettle it needs to go in the bin.

Plussat: Food was exceptionally good, room clean and comfortable. Staff very friendly and helpful. Looking forward to my next stay.

Plussat: Big room. Original features eg stained glass windows, sweeping staircase, old fashioned pub

Miinukset: Entrance to the car park is very narrow but manageable for a family sized car

Plussat: Lovely big rooms and comfortable bed. Breakfast was great.

Miinukset: Road noise

Plussat: Location and signage

Miinukset: Staff were very helpful but there was a lack of training in the restaurant. Food was bland and overcooked Hotel in need refurbishmemt

Plussat: The staff on breakfast duty were the best thing about this hotel. Having arrived the afternoon before, this was the first time any member of staff cracked a smile. The staff here were attentive, chatty and welcoming. The food was hot and fresh with plenty of choice.

Miinukset: Upon arrival, I felt as if i was interrupting their day, no smile just a very straight faced "Can I help". Very dated, tired and old fashioned with very stained and sticky carpets. There was a sign informing guests that the swimming pool was closed. When i asked if it would be open by the following morning for a quick dip, I was told, "no, but fortunately, it rarely happens" On looking at previous reviews, it would seem that's not true, as it had been closed for a few days less than two weeks previously. I went down to the bar for some food that evening and joined a queue of three other guests..... no staff around. After a few minutes, one guest went to ask at reception for someone to take food orders. Staff member arrived.... no apology, no smile.... just "What would you like". Food tables sticky and carpet sticky, but the food was tasty and plenty of it. I did notice that the fire exit door in the bar, complete with sign saying the door was alarmed, wasn't actually alarmed and was in constant use. The hotel was fairly busy, but mostly with contractors. When I checked in a contractor was asking the availability for a week as this is where they always stay. No problem with that but the hotel gives the impression contractors are the preferred customer. Working in the conference and events business, I had been staying at the hotel with a view to possibly holding a conference there next year. I didn't even bother looking at the conference rooms as my experience there meant I couldn't possibly recommend it to my clients. This hotel barely scrapes through as 3*. I never write a review without having mentioned my thoughts first to staff. I did this at checkout and the manager overheard my conversation. He did listen, but then asked what outcome I wanted, which I thought was strange....he's the manager, not me! I wasn't given any options so nothing was achieved. There are better hotels not far away.

Plussat: A very tired looking hotel. Needs a complete renovation. Everything is how it was originally created. This is the worst Holiday Inn I have been in.

Miinukset: everything is old

Plussat: Really Nice hotel. very clean and excellent staff.

Miinukset: Breakfast could have more choices

Plussat: 5 ***** Service

Miinukset: All Good

Plussat: Somewhere clean to put your head down. Very good staff.

Miinukset: It’s basic but for the price what do you expect.

Plussat: Clean and cheap

Miinukset: Was close to the motorway, but I knew this when booking

Plussat: Great budget hotel. Does what is says on the tin. Everything works unlike some budget hotels. Nice small shower. Desk. TV. Clean bedding and towels.

Miinukset: Toilet very small very cramped for large or tall people.

Plussat: Very nice staff. Cheap. Not to sure I would pay much more.

Miinukset: Van's should park in designated van area. Take all the car spaces ne nice to have kettle in room.

Plussat: I didn't have breakfast. It was extra and the diet I have to be on for health reasons limits the amount of carbs I can have.

Miinukset: For the money - nothing.

Plussat: The friendly staff.

Miinukset: It was very cold and there was a noisy drone all night.

Plussat: As iwth all hotels, especially budget ones, it is two things, cleanliness and staff - the Ibis staff are superb; friendly, cheerful, welcoming, and professional - everything, and I mean everything, was immacualtely clean and all fittings and fixtures were in top cdondition.

Miinukset: dial button missing from room thermostat - but room temp was ok.

Plussat: The staff are friendly, the location is good.

Miinukset: The breakfast was abit limited and costly vis a vis the cost of the room

Miinukset: Cleaner walking in whilst bollock naked, way before check out time

Plussat: Ihan hyvä hotelli varsinkin automatkalaiselle. Kävelymatkan päässä joitakin palveluja ja keskustakaan ei hirveän kaukana. Henkilökunta superystävällistä!

Plussat: Very clean staff helpful

Miinukset: Next to a busy main road if I return I would ask for a room towards the rear of the hotel

Plussat: Lovely and clean room and hotel.

Miinukset: Beds were thin and could feel the base through them. Woke up to be met by staff in dining area stating we had to pay for breakfast extra yet we had it included in cost. Manager came and stated it was on cost but could not check on computer as office door sticking. By this time it was getting late so we requested they check and recompense is as we had to leave without breakfast - awaiting action. This needs to be resolved please. Kettle in room had water left from previous visitors which we felt was a little unusual?

Plussat: Plenty of parking

Miinukset: No restaurant and no information on where to eat and as a lone female I wandered around for 45 mins trying to find a pub or restaurant to eat in and felt very uncomfortable doing it ....no restaurants and no pubs doing food in the evening plenty of take away but not really what I want in an evening when working long days.Also freezing cold all night as heating goes of and wasn’t on when I left at 7am

Plussat: My stay was pleasant. Had to call hotel when I arrived as there was a sign - Back in 10mins. Someone arrived quickly and was pleasant. Carpet looked new in the room. Pillow and mattress had protectors. Left too early for breakfast so cannot comment.

Miinukset: Could not get the TV volume to work but to be fair I did not ask for assistance. WiFi was weak so used my own data. Found a strand of hair in the shower but apart from that it looked clean. A little tired in places but acceptable. The walls in the room could do we a lick of paint in parts but again acceptable. I had asked for a quiet room as I had to wake up at 4.30am so not happy I was placed at the front of the hotel so heard the traffic.

Plussat: short walk to centre and breakfast was ok

Miinukset: there was no-one there to check in with i had to ring the number on the door for the man who had just driven past us to come back and check us in. The room wasnt too bad, bathroom was dirty a was the comforter on the bed....but to wake up with cuts on my feet from the nail sticking out the end of the bed was a bit off and then to have to ask twice to get it sorted out was a bit disappointing really, all in all i would not recommend the hotel

Plussat: Location was ideal for the event we attended.

Miinukset: Bed uncomfortable and heating goes off at night, woke up cold few times in night

Miinukset: Very clean and spacious room

Plussat: Was everything I expected for the price - Nice and clean

Miinukset: It was all good

Plussat: Location view are excellent

Miinukset: Room was cold and the boiler was faulty so no hot water available.

Plussat: There is a very good restaurant and it was open for dinner after a hard days work

Miinukset: Cleanliness and the hat water to the shower was luke warm

Plussat: good breakfast plenty & hot

Miinukset: poor quality of cleanliness in room and ensuite

Plussat: everything

Miinukset: nothing

Plussat: Great cooked breakfast and friendly staff

Miinukset: Room too hot Room dirty / unclean Marks on bedding Familys other room had no heating or hot water TV doesn't work Toilet doesn't flush Pillow was actually broken in half?! All around, pretty poor. Great staff for what we have seen, but it's all a little run down.

Plussat: Location and grounds are lovely. Breakfast was very good and bar/ restaurant staff were great

Miinukset: Bar area freezing cold, had dinner huddled round the fire. Room heating not working, no hot water and mouldy bathroom.

Plussat: Staff,service and food excellent and good value Vegan challenge met and exceeded

Miinukset: Building charming but somewhat tired’ Room adequate but rather ‘worn’ ouT for a £100 room.. fixture fittings decor and flooring left something to be desired.

Plussat: Staff very friendly and helpful

Miinukset: The door on the allocated room didn't close, so the alternative room I was given in the annexe was in desperate need of a refurb and a new mattress.

Plussat: Excellent value for money. Spacious rooms.

Miinukset: Room was over the function room which had a disco on. However staff warned us that it was on and it finished when they said it would.

Plussat: Great Hotel, Fantastic Food, great Staff, all in all a top notch hotel

Miinukset: The Bed was too soft

Plussat: Staff very friendly, if problems occured they were there to help straight away. Food in the restaurant was value for money, wide variety. Excellent breakfast.

Miinukset: N/A

Plussat: Staff were very friendly and room very quiet. Room had everything I wanted / needed. Good Restaurant.

Plussat: Friendly staff, great location, good food.

Plussat: Attractive main building and grounds; very helpful staff; good food at a reasonable price.

Miinukset: Cramped bedroom

Plussat: Friendly welcome and receptionist met my request for a room in main hotel. Young male in restaurant was vey professional and friendly

Miinukset: My bedroom was very dusty and hot - decor is dated. Bar area was more like a station waiting room Receptionist on check out was eating her brakfast and did not ask if I had enjoyed my stay Directions to hotel on website could be clearer Your reservations system accepts Amex but hotel does not-this was not made clear at time of booking

Plussat: Friendly and helpful staff, good food, clean room

Miinukset: Room quite small, shower over bath under sloping roof limited headroom.

Plussat: Good location for town centre. Plenty of parking. Friendly staff

Miinukset: It's looking a little tired in places. And that would be only criticism

Plussat: The location was good and it was quite

Miinukset: I didn't like how there was no one at reception when I could of done with help with the key code box but got there in the end but they need someone there to help as it's not that easy to see the numbers

Plussat: Location

Miinukset: Rooms needs to renovated

Plussat: Room was comfortable and the staff were amazing! Hotel in perfect spot!

Miinukset: One of plug sockets didn't work. No iron and not enough pillows.

Plussat: Nothing

Miinukset: The room wasn't clean, clothes from other guests inside the room, dirty.

Plussat: Location in city center, close to shops, pubs clubs, food outlets.

Miinukset: Heating was not working in room 3, and because there is no staff at the property guests never used the room as it was too cold.

Plussat: Safety measures in place

Miinukset: Customers hanging more often outside the building for smoking

Plussat: Nothing really

Miinukset: Room nothing like photos

Plussat: Staff were lovely and very helpful and friendly, very close to newport shopping centre literally 5 min walk with. Bit of TLC this hotel would be a beautiful place to stay

Miinukset: Tv didnt work so was moved rooms to another building which was freezing even with heater on and wallpaper peeling room smelt of cigarettes despite the invoice stating the place was a non smoking building bed felt like there was no mattress on it soo hard hoover and wet cloths left dumped in the entrance which is already narrow in coach house part

Plussat: rough part of town. dont go out after dark. lock your door, dont open windows.

Miinukset: the view of drug dealers, Hookers and gangsters. parking is terrible. room smelled, toilet is broken window is broken. tv is broken. awful

Plussat: The bedroom and reception was clean other than said elsewhere and the checkout is as easy as posting the key in a box on the wall.

Miinukset: This hotel is terrible, i put the Do not Disturb sign on the door, but they def came in, but they didn't clean, just moved stuff a bit! they put the quilt under the pillows, moved the towel in the bathroom a bit, changed the bin liner (it had a few small bits of paper in!) The shower doesn't drain at all well, so when I had a shower the bathroom was flooded and the water went into the bedroom too, making some of my clothes a bit wet, like big wet patches on them! They then "cleaned" that day, when I came back that night they'd changed the towels, only the bathroom was made dry and they'd just moved anything that could have got wet onto the shelf underneath the wardrobe, the carpet in the bedroom was still very wet. Other things: the paint was peeling on the bathroom and there was a smell throughout the whole time I was there at least in the bathroom and the bed was single sized and the room was too, as I had to close the bathroom door to get to the pillow end of the bed and the wardrobe. The bedroom and reception was otherwise clean and the checkout is as easy as posting the key in a box on the wall. This hotel was pretty expensive for what I got.

Plussat: Bed was comfortable that’s about it

Miinukset: Where to start, smelled of cigarettes thru the hallways and reception people smoking in windows not really clean I guess that’s what you get for booking somewhere cheap! Water from the tap was awful been throwing up since.. wish I took photos

Miinukset: Staffs attitude was disgraceful. I rang ahead to say I would be checking in late. When I got there the gentleman was rude and aggressive. Saying I was late to check in.

Plussat: Everything

Miinukset: Na

Miinukset: We arrived and there was rubbish all over the room, people’s hair on the bed stains all over the bed, and dirty towels, would recommend cleaning rooms more often

Plussat: Cute girl at reception.

Miinukset: Had to pay an extra 20 pounds because my arrival time was past 8 pm and there was dry vomit on the carpet near the bed.

Plussat: Nothing much. Location was fine. Cheap price.

Miinukset: No one to let me in. Room was cold. Only heater was electric but none of the plug sockets worked. I complained to the person on the other end of the phone but no reply. I would really consider taking this one off your books. Dirty sink in room.

Plussat: No food

Miinukset: There was no food or drink

Plussat: Nothing

Miinukset: All

Plussat: We got there and it had shut down my money had been taked the day before i had an text 20 minutes before saying that it had closed down and the Victoria was taking over phoned the number was not recognised

Plussat: Easy to find

Miinukset: I had to fix the toilet on arrival and the shower was not great! Our twin room was tiny but we weren’t expecting a lot for the money we paid

Plussat: Tv lounge although heating not switched on

Miinukset: Waiting 10 mins to be let into property on cold night as had to phone a number to be let in. Nobody on site at this property. Room in roof space and far too small for 2 single beds. Roof leaking and wet patches on walls close to beds and leakage stains down a roof beam. see photos. Small CH radiator not working therefore freezing cold. Wi_fi not working. No Fire exit only exit down 3 flights of main staircase. Small roof window in room which would be difficult to get through onto roof in event of fire on lower floors. Very,very poor and unsafe. Photo 1 damp patch down corner of 2 walls by black bed head and pillow. wet to touch Photo 2 small window in roof photo 3 brown stains of water damage between roof beam and roof wet to touch Photo 4 water ingress along joint of roof and wall

Miinukset: Cold, bathroom needs a good clean, poor parking, would not stay again.