Newport hotellia

Plussat: The breakfast was amazing, hot and fresh, a wonderful expression of Welsh breakfastness!! The location is lovely, far enough away from the noise and bustle of the motorway and the City, but perfectly accessible to all amenities.

Miinukset: The duvet was lumpy...when asked for an another, there were no issues, and it was done immediately. Great customer service.

Plussat: Great location. Great value for money. Comfy accommodation. Great Food.

Miinukset: Breakfast could start earlier.

Plussat: Comfort room with good sized bathroom. Very helpful and friendly reception. Breakfast was very good. Conveniently placed in a rural location a short way from the M4.

Miinukset: In warmer times of year, lack of air-conditioning might cause you an issue.

Plussat: Mukava hotelli maalaisympäristössä. Hyvä pub-ravintola.

Plussat: Very nice place to break a journey to Ireland. Staff and room excellent

Miinukset: One key given which operated external door and lights in room If one went out other sitting dark. Not ideal

Plussat: Big rooms lovely and quiet

Miinukset: Windows don't meet fire & satiety standards Curtains don't fit the window light streams in either side Cracked mirror in the bathroom Very dusty ceiling fan in bathroom Staff sit outside in beer garden on smoke breaks ,Very unprofessional .

Plussat: Great place nice breakfast.

Miinukset: Food only served to 8pm, so i almost missed it.

Plussat: Staff were excellent, lovely location , rooms very clean and comfortable, food was fantastic.

Plussat: I really wasn’t expecting too much as we had just chose somewhere that we on our route from Carmarthenshire to Devon, however we were pleasantly surprised. Good location; close to the M4 but still with a rural feel. Good food & beer, friendly staff

Miinukset: There wasn’t anything we didn’t like

Plussat: Lovely, comfy clean rooms, ours was huge. Staff really friendly and helpful. Food yummy.

Miinukset: Could do with a little updating and sound proofing between floors as you can hear the person in the room above you.

Plussat: Great dinner in the pub.

Plussat: Very friendly staff & comfortable surroundings - would recommend

Miinukset:

Plussat: Warm welcome,good quality room with freeview tv and very comfortable bed.Welsh cakes[biscuits] a nice touch.

Miinukset: Ground floor rooms directly by car park so had to pull curtains for privacy - no nets/blinds for screening.No greeting in the restaurant so had to wait to attract attention to order.Restaurant "system" for ordering not explained ie order drinks at the bar and food at the table.

Plussat: Excellent welcome,beautiful room and wonderful breakfast

Miinukset: Tad too close to the M4, some road noise as a result

Plussat: The friendly attitude of staff along with super food

Miinukset: nothing particular

Plussat: The modern room was warm,the bed comfortable,the bathroom facilities were good too and the staff pleasant

Miinukset: The pub/restaurant area seemed like a different place,unimaginative decor and a breakfast chef that liked cooking on a dirty griddle.

Plussat: We thought it was good value for money, well located for touring Newport/Cardiff area, with particularly meals

Miinukset: Nothing to say

Plussat: Pleasant and helpful staff, good facilities and food, enjoyed our overnight stay

Miinukset: Wash basin tap in our room difficult to operate - needs silica grease to make easier to control. Bathroom extract fan noisy and long running - suggest shorten timer run time

Plussat: Secure room access, good decore, good food on site, helpful staff

Miinukset: No internet or tv first night. was fixed by morning. Related to electricity work possibly.

Plussat: Very clean and tidy

Miinukset: Room was very warm even with the fan on

Plussat: Accommodation was well appointed and newly decorated to a very high standard. Staff very helpful and efficient. Ate in the adjoining restaurant both nights and meal was excellent & good value (worth booking a table in the restaurant as the bar area gets very busy at weekends).

Miinukset: None

Plussat: Staff were brilliant and so welcoming and great location

Plussat: I liked the self serve breakfast and relaxed atmosphere overall. All the staff were friendly, without exception. The free WiFi is tops.

Miinukset: That I couldn’t stay an extra night - I needed to extend my stay but sadly the hotel was fully booked for the extra night

Plussat: Always a great hotel and facilities wont stay anywhere else now we use this hotel several times a year! Lovely pub resturant next door which is handy too.

Plussat: Excellent place to base yourself if you want to stay out of Cardiff city, ample parking, clean and modern with a good shower pressure! Staff very helpful and friendly.

Miinukset: Nothing!

Plussat: All hot and cold food tasted lovely and was at the correct temperature. You could keep going back to the buffet for more. Free and spacious parking was a bonus. Room was very comfortable. Had a problem with the shower waste which was quickly dealt with. Ground floor room but we were still able to open the window up to the security fastening. Location next to a very nice pub was another bonus.

Miinukset: The hot breakfast choice was limited to 4 items. Luckily the weather was very good on Sunday morning and several people sat outside for breakfast or it would have been impossible to fit everyone in .

Plussat: Friendly staff, always clean and rooms always comfy, nice breakfast

Miinukset: Nothing

Plussat: Polite staff

Miinukset: Stayed there many times. Wonderful

Plussat: The location was perfect and the room was very modern and clean.

Miinukset: The breakfast needed refilling when we went for it.

Plussat: Friendlyness of the staff comfort of our room

Miinukset: Having to leave

Plussat: Breakfast fine, buffet frequently replenished, tables cleared promptly.

Miinukset: The proposition was not clear that it was a slimmed down service. Would have preferred a proper hotel which we thought were were booking. Shortage of tables at peak times. Needs better tea at breakfast.

Plussat: Amazing service, all the staff were friendly and helpful! The room was beautiful and clean! The breakfast was amazing.

Miinukset: I would suggest going down earlier for breakfast, we went down at 9am and there wasn’t much left however it was still lovely!

Plussat: Good Facilities, great staff very relaxed atmosohere

Miinukset: Rooms could benefit from air conditioning

Plussat: The main receptionist we had dealings with was lovely. The room was quite nice and comfortable. Breakfasts were really good. Note, this hotel mainly caters for the gorgeous people that are 65+

Miinukset: Stayed for 3 nights. The standard of food from room service was appalling. Only ate in main restaurant on Sunday evening and only choice was a Sunday lunch menu. Wasn't great but edible. Had treatment in Spa and that was very very basic. It was as though the girls giving the massages had only just started that day. Hardly any interaction, wasn't asked what pressure was required. The condition of the spa facilities was poor, very rusty, no on at the coffee bar - could do with a bit of TLC. Although we had a lot of issues with the room service, not once did the manager take the time to speak to us.

Plussat: Location was lovely very relaxing and quiet. Hotel facilities where has expected.

Miinukset: For the price we paid breakfast wasn't included which we thought it was.

Plussat: Both breakfast and dinner were excellent with a good variety offered, good quality and well priced in comfortable surroundings. The hotel was quiet although busy, rooms were extremely comfortable and well equipped.

Miinukset: Having to go to reception to exchange the key card for a card to get into the pool and spa

Plussat: It was easy to get to (not much traffic in or out )

Miinukset: Outdated, musty smell, too hot, staff were a bit “off”

Plussat: We stay at this hotel every couple of months it is perfect

Miinukset: There is nothing not to like

Plussat: Bed rooms plenty of space beds very welcoming after a busy day

Miinukset: stayed in a room close to the barges and had people talking most of the night near window so ask for a quite room

Plussat: The bed was really comfortable. Staff were very polite and helpful. The food in the restaurant was excellent.

Miinukset: The electric was off in our room when we arrived. Although that’s is no ones fault and once I had rang reception it’s fixed immediately. This is not in anyway a complaint.

Plussat: The staff were all first class, friendly and efficient.

Miinukset: The tv was getting on a bit.

Plussat: Restricted bar menu but food good. Nice open log fire. Pool and leisure facilities very good.

Plussat: really enjoyed stay and the pool area was the highlight. Brilliant pool and sauna area.

Miinukset: The fact that nearly all the desserts were bought in except trifle and crumble.Very surprised that 4 star hotel should serve these. Steak etc lovely.

Plussat: Every member of staff was friendly, helpful and positive, from reception staff to housekeeping. The rooms were well appointed, the food was extremely tasty and plentiful and the leisure centre was excellent - our children particularly enjoyed the indoor pool. The hotel even had a couple of singers in the bar on Saturday evening! We wished we could have stayed for longer!

Plussat: Very nice pool and spa area. Restaurant offers value for money. Spacious reception area where you can spend a rainy morning with the kids and play a boardgame. However, focus of the hotel rests with pensioners - not with families.

Miinukset: The music in the restaurant was a bit outdated. Facilities (lounge, rooms) are a bit dated.

Plussat: The rooms are nicely appointed, easy parking, a decent breakfast and use of the pool/sauna/etc facilities

Miinukset: Price of drinks, not much a facility for smokers, poor booking process and staff that had no authority or access to it.

Plussat: Very modern clean well kept very plush nothing too much trouble will come back made to feel like a vip cwmbran here we come very soon wales is great this hotel made it better

Miinukset: None

Plussat: Swimming poole and staff at the leisure dept. Was brilliant.

Miinukset: When checked in I was asked if I wanted a newspaper. I said Sunday Times but never received it. We hadd breakfast room service and it is the first time that I have been charged £5 for this service. My daugther was given a very poor bed and I complained. The duty manager was useless and I had to almost beg for a replacement. This was sort of ok but very thin mattress. The pillows were also poor. Also, it was very noisy during the night a couple of times with poeple chatting and laughing outside our room.

Plussat: Clean and tidy

Miinukset: Food service stopped at 10pm, and only sandwiches until 10.30pm!

Plussat: Bar staff were very friendly and helpful, as were the housekeeping staff in the morning. Check-in was very efficient.

Miinukset:

Plussat: Comfy clean room, excellent food and service

Plussat: Bed comfortable

Miinukset: Nothing

Plussat: The room was beautiful with a gorgeous view over the front of the hotel. The food at the rib house was amazing too.

Miinukset: The pool was over filled / extremely busy and the breakfast was limited compared to the many times we’ve stayed there before.

Miinukset: Not being able to have evening meal in The Olive Tree!! Paying for car park!’

Plussat: Felt very posh staying here and enjoyed every minute, will defiantly be going again. Lovely location, beautiful hotel and room and we had the perfect view. The breakfast was defiantly the best breakfast buffet I’d ever had. So much choice and delicious

Miinukset: Car parking prices are ridiculous. £15 for not even 24 hours. Should be free for hotel guests, pay enough for the room.

Plussat: Great staff

Plussat: Good

Miinukset: Good

Plussat: Everything, service, customer care and staff. Lovely room, great spa, definitely stay again.

Miinukset: Nothing really, could get into restaurants at the time I wanted... but that shows how good they are

Plussat: The whole experience was enjoyable! We are fortunate to travel the world and stay in some very good hotels, this is up there with the best!

Plussat: It is very posh and the staff are really helpful and polite. We ate at the sister hotel and the transfer was very efficient and free.

Miinukset: Charging for bottled water in such expensive accommodation is a real disappointment and is such a cheap approach. It’s very dear but worth going for the experience. If you want a longer trip try it for a day first. You may think it great but it may not suit everyone.

Plussat: The room was amazing and the staff was very helpful and friendly

Plussat: Bed was comfy, staff were amazing,

Miinukset: Bathroom was dated and very much below my expectation.

Plussat: Breakfast was great with a good choice.

Plussat: Nice pillows...Bed was quite comfy and nice and cool. Could have done with an extra blanket.

Plussat: Breakfast fine. Location more suburban than I thought.

Miinukset: Location

Plussat: Food at breakfast was delicious and had a lot to offer, the staff were lovely, check in was easy and so was check out and we thought the pond was beautiful.

Miinukset: Would be good to be able to book spa treatments online

Plussat: Great sized room, fab breakfast

Plussat: Location

Miinukset: Constant banging coming from below my bedroom all night long. Coming from a generator

Plussat: Very lovely staff, genuine, kind and helpful. Upgraded room which was really nice - massive bed and beautiful decore. Lovely sunny garden area. Easy layout to find my way around. Lovely little pool and spa facilities

Miinukset: At breakfast the mini pan au chocolate were abit over cooked. All of the rest of the food was really nice. Parking was extra...I didnt mind this too much though.

Plussat: Coldra House was all we expected it to be!

Miinukset: Seems very unfair that you get charged for parking!

Plussat: Roast dinner was really nice

Miinukset: Nothing

Plussat: Great location to the M4, facilities great, breakfast was great. Staf very friendly

Plussat: The value menu and deals in the restaurant. Grab rails up steps and in the bathroom.

Miinukset: Bed was ok..but not as comfy as Premier Inn.

Plussat: Big shower head!

Miinukset: The Hungry Horse.

Plussat: We recently stayed for two nights at this property. The room was very clean and comfortable. Staff really friendly and Ellen and Josie in particular were wonderful. It was perfect location wise for an event in the new Wales ICC that opened in september 19. A few minutes away by taxi. Good bar menu. Good value. Would stay again for sure if I was in the area.

Plussat: The bin in the bathroom had the previous occupants discarded personal sanitary items left in it .

Miinukset: See above

Plussat: It was what we expected but the service was slow.

Miinukset: Speed of service

Plussat: Clean and very nice staff, bedrom was lovely, bathroom was fine.

Miinukset: Not a place to eat if you don't like chips Not sure it justified the price of the room

Miinukset: Dark room. Very basic. Too expensive for hotel type. Food in restaurant poor

Plussat: Very good value for money. Would certainly use it again and recommend it to others.

Miinukset: None of note

Plussat: excellent facilities and location

Plussat: We found it very relaxing, nice to go away and not have any worries.A very comfortable room. Will deffinately do it again, in fact have already booked for April 2011.

Miinukset: We were just disappionted that the restaurant and bar was closed, as we would of loved to used these, it was just unfortunate,the weeks clashed, but overall it didn't ruin our weekend with you. In April We hope we can use these facilities and look forward to it.

Plussat: Can;t really go wrong at £32 for a twin.

Miinukset: Sadly the pub was being renovated

Plussat: what u get is what u pay would I use again no would pay extra to up grade

Plussat: rooms very comfortable, staff very helpful. Adjacent pub very good food value for money.

Miinukset:

Plussat:

Miinukset: I had booked 2 rooms, the hotel only reserved 1. This caused challenges to our group. The hotel didn't apologize or try and make amends in any way.

Plussat: Comfortable room and very helpful staff. Food at the adjacent restaurant was also of a good standard served by friendly stqaff

Miinukset: Nothing

Plussat: This was my second stay there within a week, and I enjoyed my first one so much that I had no hesitation in rebooking it with you during a return trip.

Miinukset: Not at all. I found everything to be exactly as described and the staff are excellent.

Plussat: I liked being able to take food and drink into my room and having a key to the hotel allowed me to have freedom that I didn't expect.

Miinukset: Slightly out of the way, however there are buses into town.

Plussat: Honestly, I wanted to hate it. The hotel on the hill looking down on us all. But I loved it. The staff are amazing. The food is fantastic and the setting beautiful. Well done guys. Great hotel!

Plussat: Nice room and bathroom

Miinukset: Trek to get food, car parking. Tripping over banners in the morning as they were setting up for a conference. No facilities available at the Manor House and the restaurant on site where I would like to have eaten for dinner and breakfast is closed on a Monday and Tuesday

Plussat: The pool was good!

Miinukset: Did not like the fact that actual residents had to pay for car parking???? And the rooms were a bit small & hot

Plussat: The bed was deliciously comfy

Miinukset: Lack of choice of Gluten Free bread or cereal

Plussat: Service was good breakfast was ok at the manor house

Miinukset: Breakfast at the manor house was better than the main hotel drinks were a little experience. Golf course was good but having to keep to paths with the buggy spoilt the game would not play there again

Miinukset: Paying for parking, and not knowing how to call to get collected from the car park.

Plussat: good choice at breakfast and the staff in general - friendly, efficient. easy check out system

Miinukset: the lighting in the room wasn't great. a couple of light bulbs not working, and generally quite dark in the bedroom

Plussat: The size and cleanliness of the room.

Miinukset: Paying for car park and the explanation of the car parking and room and breakfast locations was to quick and not clear.The staff should explain things slowly. Also Manor reception room was redundant as everything was happening in the main building.

Plussat: Good Location

Miinukset: Breakfast looked good but was tasteless and cold. Shower in bathroom poor.

Plussat: Everything was great: Staff, facilities, cleanliness. All of a very high standard. Breakfast was fantastic

Miinukset: Nothing really. However if the weather is poor then the walk from the outdoor car park to the hotel is substantial

Plussat: Great choice of where to eat within this large hotel/resort complex, with prices charged not outrageous

Miinukset: Disappointed in the en-suite bathroom facilities - not really up to expected standard. Requires a make-over with upgrade in shower, addition of a bidet, huge waste of water to get hot taps to run even warm. Also some good housekeeping needed in room, cupboard doors not fitting and housing for in-drawer hairdryer broken and could be hazardous - above comments left with hotel reception on departure.

Plussat: The Spa and Gym

Miinukset: It was full of wedding parties even on the Friday Night,who all appeared unable to control their kids.Stayed in the resort part last time,which was alot better.

Plussat: Food was excellent.

Miinukset: Carrying of suitcases up two flights of stairs.(We are OAP's)

Plussat: The company

Miinukset: Since the Ryder Cup they've become over popular and there is a long wait for most things. Waiting for up to 20 minutes to tee off is not acceptable and tee times should reflex this

Plussat: staff/food @ bistro & desk & concierge/door staff. received an upgrade so was delighted at that. That may have been due to my early arrival and time spent at the bar downstairs while waiting for room

Plussat: Good experience

Miinukset: No rooms that can accommodate 3 people

Plussat: A/C in room. Two bars of soap

Miinukset: No lift from ground floor. Expensive food.

Plussat: Great staff, good communal areas, rooms well equipped

Miinukset: Some of the bathroom fittings are looking tired / worn out

Plussat: Location of hotel to Cardiff. Cleanliness of room/hotel. Bar/dining area had a very good atmosphere

Miinukset:

Plussat: Well, priced hotel with good facilities

Miinukset:

Plussat: Friendly staff

Miinukset: Slightly out of town

Plussat: Beautiful building and decor original to the period. Nice food too. Not an extensive menu for either breakfast or dinner but that was OK. I would rather have a small menu of good quality rather than a large menu of poor quality food.

Miinukset: Things are starting to look a bit tired, for instance some new sheets would be good. A bulb was out in bathroom and the extractor fan wasn't working. The free standing lamp in the bedroom had a ripped inner lining. A blind was missing on one of the windows and the curtains were a bit small for the window so made the room lighter than necessary in the morning. Please don't use a shop bought lemon tart. The pastry was bland and so was the tart filling. It had no zesty lemony zing to it. The fruit compote with it was nice. The squirty cream was unnecessary though

Plussat: clean room, staff helpful

Miinukset: Windows screwed shut ,traffic noise ,in rough area Full of Asians ,. not hotels fault

Plussat: Breakfast excellent staff extra helpful

Miinukset: Location very noisy Needs some tlc

Plussat: Size of room. Spacious shower. Tasty breakfast. Plus the owners were so welcoming & helpful. Will definitely return.

Plussat: Room was clean, comfortable & well furnished. The whole hotel was nicely presented with period features. Evening meal and breakfast were excellent. Staff were friendly and accommodating. Price was very reasonable.

Miinukset: View from the room is rather industrial.

Plussat: Very comfy bed. Extremely friendly staff

Miinukset: No air con and can’t open windows was a tad warm at night.

Plussat: Great breakfast ! Large rooms! Friendly staff! Lots of character!

Miinukset: Local flat played music at 0330 for 30 mins. Nothing hotel could do about it but bit of a nuisance!

Plussat: We were cycling, the location is good for Sustrans Route No 4, the Hotel had a charm & character of its own going back many years. The food in the restaurant was excellent.

Miinukset: The Hotel could do with some maintenance, upgrading & cleaning, our room had some very bad stains on the carpet.

Plussat: The staff were very welcoming and helpful and the bar was 24 hr. Excellent location to the icc.

Miinukset: Nothing much to complain about, no cash machine in the hotel and the bed was a little too hard.

Plussat: Staff were very good, restaurant food was good

Miinukset: Telephone in room 118 wasn't working and room smelt of drains.

Plussat: The hotel was clean Large rooms nice nice tv Swimming pool And right next to the ICC business centre

Miinukset: Everything

Plussat: Good device Pool a bonus Lovely warm water!

Miinukset: Son had a room Didn’t have water in fridge where as my family room did

Plussat: Great location and comfortable beds

Miinukset: N/A

Plussat: Fab swim lovely staff

Plussat: Good facilities, food options good, good parking, well furnished rooms

Miinukset: Only twin bed available, really small & uncomfortable single beds, poor mattress. Sky movies not available.

Plussat: Location was handy for the motorway. Staff were very helpful. Check out was later than most hotels. Restaurant and bar were clean and comfortable. Rooms were large and clean.

Miinukset: Pool facilities were the worst of any hotel I've stayed in. One shower, 5 lockers (all broken), tiny pool. No sauna, steam room or jacuzzi.

Plussat: The staff were very good and the meals at the restaurant - the lunch and evening meals were excellent. The staff were wonderful and all that the hotel did for the children was fantastic.

Miinukset: The breakfast could have been better.

Plussat: Nice room. Big TV with sports channels. Food was ok.

Miinukset: not much, it was ok, fire alarm went off, but that was all.

Plussat: Bed so comfortable, clean and quiet sleep just what I needed

Miinukset: No Pizza so had to order in but staff helped sort it.

Miinukset: Close to motorway and friendly staff

Plussat: Easy access to motorway

Miinukset: Run down and unwelcoming. Bed uncomfortable. Parking not close.

Plussat: Good blinds and rooms were quiet

Miinukset: Mattress was too thin, bed lumpy, itching & red bumbs after sleeping. Room furniture looks like a mcdonalds play room, plastic & cheap. Shower tray was slimy where not cleaned properly.

Plussat: Nothing

Miinukset: Concrete bed and pillows. No coffee or tea facilities in room.

Plussat: It's a budget hotel so expectations were set accordingly andnhaving stayed in. Budget Ibis before, I knew what to expect. E staff were friendly and it was very clean.

Miinukset: My room was right by the lift so there was a bit of noise from that.

Plussat: Really clean and well equipped

Miinukset: The noise from the road with the window open

Plussat: The staff are friendly, the location is good.

Miinukset: The breakfast was abit limited and costly vis a vis the cost of the room

Miinukset: Cleaner walking in whilst bollock naked, way before check out time

Plussat: The staff were very helpful,

Miinukset: The bunk bed above the bed.

Plussat: Clean room

Miinukset: Price was raised because other hotels in the area were all full. Shower was actually in the room so no privacy if sharing. Breakfast pastries were not fresh.

Plussat: Ihan hyvä hotelli varsinkin automatkalaiselle. Kävelymatkan päässä joitakin palveluja ja keskustakaan ei hirveän kaukana. Henkilökunta superystävällistä!

Plussat: The location in walking distance of the Rail Stn & the shopping areas & the River Usk. The Breakfast was served at ones one speed & one did not have to rush ones food .

Miinukset: We had NO Problems with the hotel.

Plussat: Location and price.

Miinukset: Remote control filthy. Water kettle not clean. Noisy

Plussat: location to rodney parade was perfect

Miinukset: couldnt open bathroon door fully as bed was in the way

Plussat: Comfortable Bed

Miinukset: Rude staff, checked in staff was less friendly than an angry Bail Fawlty. She was rude to another guest ewho could not open a door. Clearly not interested in her actions. A case of 'I am doing you a favour' Room, shabby furniture, blinds very dusty told a tale. Not a holiday hotel, more a stop off place. Location not good. Better to stay in the central Travelodge.

Plussat: Clean, very friendly staff, not far away from city centre

Miinukset: Beds were very soft, but this might be personal preference.

Plussat: Very delicious breakfast! The lady in the kitchen did her best!

Plussat: Everything we needed was clean friendly staff decent sized room Good breakfast For £60 for two night can’t go wrong

Miinukset: Something was really noisy during the night sounded like a boiler.

Plussat: Very clean and very nice staff

Plussat: It’s location and it’s price.

Plussat: staff member was very helpful on check in

Miinukset: room clean bathroom clean until you looked at the bath room fan and the surrounding wall some socket in the room did not work also the bed side lights dont work Breakfast was very poor to other places i have stayed

Plussat: Great value for money

Miinukset: Could do with some redecoration

Plussat: Room clean bed clean coffee in your room

Miinukset: Arrived at the guest house walked through open door no reception poor also no sign to inform to call them or ring the bell at arrival for someone coming from city . Hot water not working properly clean bed and coffee health and safety issues, also less security. Bit less then what I red on web more to be done 're customers service

Plussat: There was a small parking space outside the building. There was a lock on the door.

Miinukset: Where do I start. Bathroom hadn't been cleaned; dirty splashes on the toilet seat and shower was grimy. Toilet still had urine and tissue paper in it where it hadnt been cleaned or flushed. Massive dent in the wall cracked all over, the single chair was cracked and falling apart not safe to sit on, room smelt of old mouldy carpet, curtains were very dirty and mouldy. Floor mat and floor in general not cleaned. Headboard and bed not cleaned very dusty. I've never left a bad review on anything before, but this was a must. Do not stay in this place, it was that bad I ended up leaving after an hour of being there. The place in general felt unsafe too.

Plussat: The guesthouse needs a good revamp. Very dated

Miinukset: Pretty much everything. Rooms are tiny and bathroom suits someone who is wafer thin (I'm only 14 stone) to use the toilet. Door handle dropped off instantly. No soap or showergel

Plussat: Perfectly adequate for a place to sleep for one night.

Miinukset: The bathroom STANK of sewage

Plussat: The sheets were clean

Miinukset: Arriving to find it locked up and abandoned. After two phone calls and 15 minutes someone eventually arrived. There is no Wi-fi There is no breakfast. How do these people define ‘guesthouse’? Halfway through Peaky Blinders some bloke was shown into my room!! How could you possibly forget that you’d given the the room?? Avoid at all costs!

Plussat: Staff could not do more to help ,great value and good location

Miinukset: All good

Plussat: The guest house is not so bad. However when I came at 7.45pm nobody was there to let me in. Nobody answered a phone call. After 15 minutes of constant ringing two men who were staying there came and let me in. Otherwise I would have been left on the road. It was very frustrating. Payment was taken. I didn't see a landlady neither that evening or in the morning. I can't and don't want to recomend this guesthouse. Carpets are dirty.

Miinukset: Bed was not so bed.

Plussat: Comfortable beds, good views and great location. 10 minute walk down to central Newport. Staff member was quick to resolve issues.

Miinukset: On arrival the lighting and power outlets were not working in one of our two rooms. Also one of the beds was saturated due to a skylight being left open during a rain shower. This was quickly rectified by the owner. In the morning we then found that the shower was not working in the other room. Room was not very clean, with cobwebs on fittings and general crud on the floor. No toiletries provided and toilet roll almost gone with no spare.

Plussat: Nice place. Great surroundings. Atmosphere. Worn down carpets (only on the stairs, in the room it was fine). Bad breaking too soft bed. Lot of noise of a ventilation system or something like that. Also the refridgerator in the bar area needs some atttention because of the loud noise. First night a nice welcome and a nice dinner. As promised on the hotel website. Second night we wanted to have some food again but this time the older guy at the bar told us it wasn't possible anymore because the gas was allready shut off. We were on time. We did ask if he could improvise anything. We were there 5 minutes before 9pm (we were told first night that was the time the kitchen would close). This old guy was also there the first night. But he didn't cook. I don't know whether he is te boss, a cook, he seemed to be a very regular customer. "The gas was allready off...." Because of his unwillingness we had to take the car out to find a snack in the town, only 5 minutes away. This gus seemed to have given up. Gave us a bad memory of this hotel. And feeling sorry for the younger staff. Not the best example. Very young staff was very friendly and willing to learn. Unfortunately one older guy was not really willing to help or had any interest in our needs. We felt like we were unwanted, only giving extra work. Hope you can improve with this experience and make the hotel match the advertising on the website again!. Good luck.

Miinukset: Not gettiny any food not even a snack at 8:55 pm, after a very long car ride. And especially for being told so by someone who doesn't seem to care at all.

Miinukset: Room was dark and gloomy

Plussat: Location service & staff were excellent

Miinukset: The mattress on our bed was worn out and very uncomfortable room 20

Plussat: The layout of the Hotel, (nice setting, excellent car park, and Reception area when entering Hotel). The Bar area was also comfortable as was Dining area, and Breakfast room. The Staff were also very attentive, and made us feels welcome.

Miinukset: I found that you needed extra light in the Bathroom especially when Shaving, and the Furniture in the Bedroom was looking a bit Tired.

Plussat: Very cheap for what is... clean, good value for money...

Miinukset: Under staffed... could seriously do with being updated..

Plussat: Beautiful location and friendly staff

Miinukset: The place looks like it's not been updated since 1980. Threadbare carpet, low power lights - everywhere is gloomy. Shabby mismatched bedroom furniture. Amateurish cabling in the room. Oh, and a food hygiene rating of 1!!!!!!!!!

Plussat: The stand out feature was the staff, helpful and attentive, nothing was too much trouble. Beautiful building and outstanding grounds, peaceful location, excellent breakfast.

Miinukset: The only negative was the mattresses and beds, furnishings look tired and worn out, but I do know they are currently resolving this.

Plussat: Even though understaffed, the staff that were there were very friendly and nothing was too much trouble. The food was very good and so was the service.

Miinukset: What a shame, beautiful building but inside very shabby and in urgent need of an update. I had my wedding reception here some 25 years ago so It was sad to see how old it looked. If they spent some money updating the property it would be a fabulous place

Plussat: Staff very helpful and polite and nothing was to much trouble also the food was excellent

Miinukset: overall house keeping was poor building showing signs wear and tear i.e decoration ( stair carpet threadbear in places ) and cleanliness of rooms and public areas was poor

Plussat: Staff welcome.Food.

Miinukset: Had to ask for towels.

Plussat: Staff very friendly and helpful

Miinukset: The door on the allocated room didn't close, so the alternative room I was given in the annexe was in desperate need of a refurb and a new mattress.

Plussat: Excellent value for money. Spacious rooms.

Miinukset: Room was over the function room which had a disco on. However staff warned us that it was on and it finished when they said it would.

Plussat: Great Hotel, Fantastic Food, great Staff, all in all a top notch hotel

Miinukset: The Bed was too soft

Plussat: Staff very friendly, if problems occured they were there to help straight away. Food in the restaurant was value for money, wide variety. Excellent breakfast.

Miinukset: N/A

Plussat: Staff were very friendly and room very quiet. Room had everything I wanted / needed. Good Restaurant.

Plussat: Friendly staff, great location, good food.

Plussat: Attractive main building and grounds; very helpful staff; good food at a reasonable price.

Miinukset: Cramped bedroom

Plussat: Friendly welcome and receptionist met my request for a room in main hotel. Young male in restaurant was vey professional and friendly

Miinukset: My bedroom was very dusty and hot - decor is dated. Bar area was more like a station waiting room Receptionist on check out was eating her brakfast and did not ask if I had enjoyed my stay Directions to hotel on website could be clearer Your reservations system accepts Amex but hotel does not-this was not made clear at time of booking

Plussat: Friendly and helpful staff, good food, clean room

Miinukset: Room quite small, shower over bath under sloping roof limited headroom.

Plussat: The TV worked

Miinukset: Very little to like, if anything

Miinukset: Faulty hair dryer, blocked shower flat batteries in tv remote

Plussat: Great location and helpful staff!

Plussat: The spacious car park.

Miinukset: The toilet seat was broken.

Plussat: Location

Miinukset: Not cleanest

Miinukset: Room , very small, carpets and wall extreamly dirty . Cupboard by bed was heavely stained with black (wet ) marks . Bathroom , generally clena , skirting boards and around toliet need a good scrub. Towels small and worn thin. Pillows very marked an no protected covers . Not instructed were to go , offered no help with bags or directed to lift or even told if there was a lift ? Carpet on stairs to third floor, very worn and dangerous , the stair way was narrow and with the worn carpet was very dangerous.

Plussat: The location was ideal for us, near the shopping centre and the football ground. Plenty of pubs nearby and Indian restaurants.

Miinukset: The room was very small and in need of updating/redecoration.

Plussat: Cheap as chips and clean, close to train station

Miinukset: Couldn't get the shower to give hot water

Miinukset: Tv didn't work in one room Very noisy for friends in other room Lack of communication between staff

Plussat: Very comfy bed

Miinukset: The shower door needs fixing in room 5

Plussat: the fan, the headboard and leaving the premises

Miinukset: the dirty cups and tray in the room, the filthy corridors, no breakfast and the price. The streets outside were littered and dirty

Plussat: Price is good value because the facilities are basic no frills.

Miinukset: Hotel area not fenced off so anyone can stand outside your window smoking and having loud conversations

Plussat: Booked last minute so was given a good price for a single room, was given the chance to stay an hour or so longer. Tv worked fine and place was somewhat clean

Miinukset: Room was small but expected this, the toilet was tiny and wasnt able to sit straight as the under cabinet unit is right next to the toilet, also had a natural nasty smell to it. No toiletries were provided and neither was there any hand wash. Whilst I was trying to sleep I could hear someone in the room above snoring, not great sound proofing. To be honest this is only good as a roof over your head for one night incase you are travelling or working. Wouldnt last longer than a few days

Miinukset: The shower didn’t work at all as the water pressure was so terrible so couldn’t even shower in the morning

Plussat: Dump

Miinukset: Cleanliness and £38 a night, very disappointing

Miinukset: No clock in the room.

Plussat: It was close to where I needed to be the next morning.

Miinukset: The walls were thin so could hear noise from other rooms

Plussat: nothing

Miinukset: everything

Plussat: rough part of town. dont go out after dark. lock your door, dont open windows.

Miinukset: the view of drug dealers, Hookers and gangsters. parking is terrible. room smelled, toilet is broken window is broken. tv is broken. awful

Plussat: Staff were extremely friendly and helpful. Coffee making facilities in the room. TV was well above par compared to others. Proper private bathroom, not an airplane cubicle. Rooms are clean and well maintained. Bed was comfortable. Excellent value for money compared to the bigger chains...

Miinukset: No option for breakfast, have to travel out, and not disabled friendly as there's no lift.