Hilton Niagara Falls/Fallsview Hotel & Suites

The bed and view was amazing. We were on the 49th floor and the view from the room was spectacular. Facilites were cleaned and disinfected thoroughly from the switches, to remotes to door handles. Beds and pillows were super comfortable and of good quality.

the room itself, from the carpet, to the lights is outdated. it needs serious updating. The walls are paper thin. We had a group of girls screaming non stop in the room next to us and all through the hallway. Management was called twice yet nothing was done.

Nothing, we checked out as soon as we saw the rooms

Pictures online were deceiving, building was rough, inside of rooms were dirty and smelled

Check in after 11pm

Woulda been nice for reception to do something about no hot water rather then try to refund us $75. Asked for a fix but nothing, so we checked in at 11pm and checked out 5am the same night. Overall poor service for Hilton brand hotel.

Nothing. The room wasn’t what I requested. I didnt want to stay. I asked for my money back and the refused

Everything!! I was very disappointed and I still want my money back