Sheraton Niagara Falls

The location and proximity to the border as I am from Canada. Nothing else. There were better choices I should have gone with.

I stayed 2 nights at this hotel and continue to spend sleepless nights trying to get my bill corrected. Whenever I call the property, the billing manager is either away from her desk or on another call. The front desk admits to the overcharges but say they can't do anything about it apart from asking me to speak to the billing manager. My reservation was done through booking.com, but a reservation is a reservation and it should be honored no matter what, because it's the hotels that confirm the booking even though we do it through third party sites. I even reached out to their customer service desk at +1-800-325-3535 twice and was given the run around asking me to deal with the property manager the first time and to take it up with booking.com the second time! And they ask me if I was a member? No thank you. Not with this kind of service. The only compensation they gave me for my trouble was an apology letter from the GM inviting me back in the future. NO THANK YOU! Hampton Inn is the same distance, better rates mostly, owned and operated by a better management who values even the smallest client - Hilton. The last time they overbooked my reservation at the Embassy Suites ON, they gave me a free upgrade to a presidential suite to compensate! I'm only asking to return what's rightfully mine Marriott, make it right!

Location and spa and TGIF

Booked a king room and got 2 double beds instead.

Located close to Niagara State Park

Toilet did not flush properly. They sent someone to fix it but would not give any type of refund.