The Giacomo, an Ascend Hotel Collection Member

Everyone was super friendly, the hotel was in great location we walked everywhere, while they valet parked our car for us, breakfast was so yummy and I would highly recommend this hotel

The hotel is amazing. Location is everything and it is perfectly situated to quickly get to goat island and within walking distance of the maid of the mist and the official visitor centers. This hotel is very unique not your experience where you go to the doubletree and it's the same decor at any location. The building is beautiful built in 1929. The staff is very helpful except one or two people but that's anywhere. I got some excellent information about when to see attractions. They valet your car in a secured lot which alleviated alot of stress knowing my car was safe from vandalism. The rooms are spacious the best part is that you barely hear hallway noise (we were across from the elevator) and noise from neighbors is nonexistent my favorite part was the bathroom the spa tub was to die for. They let you use these awesome robes which are available for purchase. They provided a kuerig and real cups not crappy disposable ones. Also they have free wifi and cable channels on the TV. They beds are amazingly comfortable. They serve a great breakfast we always got there very early and never had a problem with food or coffee shortages. The don't really change what they serve but what they do serve is really good and I don't like breakfast food. The bar area is very nice. Overall this is a very comfortable unique hotel. It is great for honeymooners like my husband and I. Not very crowded. There is no pool and not many guests brought children. It's an adult atmosphere which is what we were looking for.

The idea of a green hotel is pretty awesome until you realize lighting is super dim but this adds a certain ambiance and romance so it's also pretty great. also the lights would turn off if motion wasn't detected. They tell you you can see the fireworks and the falls from the lounge on the 19th floor. Just be happy with looking at the skyline.which is pretty spectacular You can really only see the back of the falls illuminated and the fireworks are only about 5 minutes.

Breakfast was outstanding, great coffee! The lobby was beautiful and great views from the observation area. Clean, comfortable bed. The cookies and milk was a sweet touch.

The workout room could have used cleaning supplies. No water available to drink. TV (or remote) wasn't working.

Close to everything we went to see

None

The elevators stopped working at the same time every night we were there had to walk up 5 flights of stairs every night