Etsi halvat lennot: Nok Air

Miinukset: I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet.

Miinukset: The charge for extra baggage was three times the cost of my ticket. Outrageous!

Plussat: The flight attendants were very attractive

Miinukset: The flight was delayed 20 minutes.

Plussat: The flight itself was OK.

Miinukset: I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again.

Plussat: Cheap flight!

Miinukset: Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne.

Miinukset: Luggage fees are exorbitant! $100 for two suitcases of 20 kilos.

Plussat: Fast to board Economical

Miinukset: Too cold Didn’t know about luggage charge

Delay of 1,45 hours without explaination

Miinukset: No explanation why a long delay and change of gate at DM airport

Strange rules

Plussat: The plane appeared clean, and they gave us complimentary small bottles of water.

Miinukset: They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight.

Awful customer service

Miinukset: The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it.

No arm seat

Miinukset: Missing an arm seat

I was blocked from boarding

Plussat: Bad experience. Waste my money.

Miinukset: Staff no help me

Miinukset: First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination.

Miinukset: This flight was 2 hours late

Baggage restriction not clear!

Miinukset: Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?

Change of planes

Plussat: Crew Snack

Miinukset: Mechanical issue on plane Need to deplane and board another 2.5 hour delay

Plussat: None

Miinukset: Delayed 2 hours

Horrible service, never flying with them again

Plussat: Nothing

Miinukset: We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience

Delay is normal for Nok Air.

Plussat: Delay of 30 min. is the norm. Tried to check in with mobile app. but can't seems like the flight was overbooked. Had to call the call center to check in over the phone and was bumped to front seat (upgraded). Definitely overlooking was the likely cause.

Cancelled!

Plussat: It didn't happen so I flew lion air!

Plussat: Normal Nok Air staff friendly, accomidating

Miinukset: Bus gates always to Udon Thani ever since the Terminal 2 move. Nok cabin staff always put their yellow carry on bags above 33c and 32D. Why take the premium seat luggage space?

A good budget airline that's worth the price

Plussat: 1) Free wifi access using the booking number when at the Don Mueang Airport. 2) Friendly and polite crew 3) Rather comfortable seat

Miinukset: 1) On board wifi not working