Etsi halvat lennot: Norwegian

Miinukset: This was my first trip to Europe and I was a bit nervous about the experience, I've been on plenty of planes, however, about nothing like this. Norwegian Airlines is the worst experience I have ever had on a plane or any mode of transportation. We were running to the terminal because they only announced that they had last call,and we were eating. When we got there, they pulled my fiancee aside to weigh her bags (mind you this is about 5 mins before the plane is about the leave). I'm waiting inside of the airway for her and they spot me and pull me back out to weigh my bag. The guy was shady, he pulled on my bag as it was on the hand scale and said it was 3 kg overweight. I told him it's not, I weighed it myself, so he weighs it again and say "sorry, I meant it is 4kg overweight" he said that it is 15 dollars per kg, unless I want to leave stuff here. I looked at him and he just stared at me until I gave him my credit card. $60!! That's ridiculous, especially considering I bought a hand weight just for this occasion. My fiancee had to pay $90!! And just to top it off, they wouldn't give her passport, she had to ask for it back. Also, if you dont purchase a food plan before hand you have to buy it on the plan. They dont even offer peanuts. This airline will nickel and dime you for everything. Better off with another airline if you are traveling abroad. You'll end up paying the same, but will have better service. Never again will I fly Norwegian

Plussat: New Boeing 787. Nice aircraft

Miinukset: Norwegian Air operated its international flight like a budget airline. I have never been on a flight where no food or drink was even offered. We had to ask for water 4 times before one of the attendants brought over half a glass. We ended up buying food and drinks since no meals were served the entire way. It is very dangerous to limit the amount of water patrons drink on the flight. Nothing else was provided. Headphones, blanket, pillow were all extra. Lastly, they do not allow online check in for travelers from the USA. As a result, we were forced to pay 80 euro for each checked bag at the counter!!! We will never fly or recommend Norwegian Air ever again.

Plussat: The plane itself was beautiful and the seatback entertainment was serviceable.

Miinukset: Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it.

Plussat: Seat comfort , modern plane

Miinukset: The boarding process was ridiculously disorganized . People were not boarding according to their group numbers and there were many unnecessary delays / hold ups . My baggage was lost for over 4 days (it still hasn’t arrived on October 24. I landed on October 20). With little to no communication on it status or refund on all the baggage fees I was made to pay.While the crew was pleasant , price point attractive and plane modern, These factors are enough to deter me from choosing this airline in the future

Miinukset: Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait

Plussat: Customer service was horrible in Rome

Miinukset: Train people and dont give people our seats even when we paid for them

Plussat: Bad for 12 hrs flight passengers need hot food

Miinukset: Long flight is not about just saving money

Plussat: Entertainment

Miinukset: Seats

Plussat: Not much.

Miinukset: More space, entertainment, food options

Plussat: Crew was friendly

Miinukset: No inflight entertainment like we were supposed to have. No snacks, and 30 meal was small and terrible.

Miinukset: We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good.

Plussat: Crew was good, food and drink good

Miinukset: I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options.

Plussat: Entratieiment was good. Vibration on seats all the time. Nothing complimentary. Not even water.

Plussat: The flight attendants were nice.

Miinukset: Flight entertainment, more leg space, more aisle space (people kept bumping into me while I was sleeping), free drinks (at least free water service).

Miinukset: Flight was cancelled at last minutee

Plussat: Cheap flight

Miinukset: Cabin crew announced they will be dimming light for landing but that was not the case at all. They kept on turning the lights to a different color which was uncomfortable for the eyes. Pilot did a really great job on letting us know if there is any turbulence and when to expect during the flight. Flight attendants had no social skills, they acted like robots only there to serve for people who ordered. They should really change the way they perform because they are catering to the whole customers on the flight as opposed to only those who ordered their meals.

Miinukset: Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer

Miinukset: No where in the booking was it made clear that this was a self transfer flight. Causing many headaches and hassles getting off the plane and having to recheck in all baggage and printing new boarding passes. After dealing with it I was searching for flights and checking to see if it was self transfer and even knowing it’s a thing it is difficult to see if a flight is or not.

Miinukset: Delayed the flight so long and it was a longer process then it said

Miinukset: Paid for priority boarding but was pulled out of line and did not get priority.

Miinukset: Letting Customers know ahead of time that food is not included specially on a 12 hr Flight! They can at least offer a glass of water. We paid 8 Dollars for a Sandwich because we where hungry and he said 5 Minutes and after a while we had to remind him that we had placed an order!

Plussat: Did not like anything about this flight to be fair. I thought the price was great until i realized that i came without a checked bag, a seat selection, a meal or even a polite check in process. FLew on some no name generic airline ont he way over, couldnt get a glass of water! WORST EXPERIENCE!

Miinukset: The JFK Norwegian staff at the check in desk were probably the most rude and unprofessional staff i have ever met. The line was around the corner, it took forever to get service and the check in personnel were rude, arorgant and just miserable.. Worst flying eperience EVER1

Plussat: The staff on the airplane was excellent, very friendly and accommodating.

Miinukset: all the boarding and ticket agents were less then helpful and made me check a bag that has always fit on international flights. $100 later and no explanation as to why I had to check it. Gate agents were rude and couldn't answer basic questions.

Plussat: Absolutely nothing

Miinukset: Fight could leave on time. It was one hour late. Not even water served complimentary. Seat old and cramped. Outdated entertainment with no variety.

Plussat: They were polite

Miinukset: The leg room was terrible and the plane was hot.

Plussat: N/a

Miinukset: The screws are very mean and don ‘t care about customers

Miinukset: Letting me check in after my connecting flight on Iberia. I was there 1 hour before take off and the flight was closed for check ins. You cost me $500 extra dollars. It’s unacceptable and should have never been sold the flight on kiwi if your rules didn’t support me boarding the flight. I feel robed

Plussat: Worst travel experience of my life

Miinukset: Everything

Plussat: Newness of plane

Miinukset: Terrible food choice, ran out of food, no options based on diet restrictions, dirty plane, terrible attitude from flight attendants,

Plussat: Airline was changed to wamos. No drinks provided. Crew did not offer water.

Miinukset: More leg room.

Miinukset: The seats were so close together that it was extremely uncomfortable. I was charged 80 Euros extra for my bag which them claim was overweight, it was the exact same 10 Kilo weight as leaving Chicago. No service for water or food food unless you pay for it.

Plussat: I made the mistake to travel with Norwegian, they charged my compact cabin baggage $80 claiming that it met the size requirements but weight exceeded ( never happened with any airline before, I have the bag for 8 years). On the way in the seats had too small leg room so I paid another $70 for a larg

Miinukset: I made the mistake to travel with Norwegian, they charged my compact cabin baggage $80 claiming that it met the size requirements but weight exceeded ( never happened with any airline before, I have the bag for 8 years). On the way in the seats had too small leg room so I paid another $70 for a larg