Etsi halvat lennot: Norwegian

Miinukset: One engine failed while in flight. We almost died!!!! No support or replacement flight by Norwegian. Never again

Plussat: Nothing was well done.

Miinukset: Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a

Plussat: The legroom was good.

Miinukset: I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things.

Miinukset: No vegetarian meal option. Couldnt eat anything

Plussat: Boarding was super easy - but then I did pay extra for Priority.

Miinukset: If you don't order food in advance, there's only the snack menu available, which is very limited and poor quality. Also, the cabin staff basically ignore you, while offering a range of goodies, at different times, to those who did order in advance.

Miinukset: Worst flight ever didn’t make it to İstanbul. Stuck in Madrid. Had to change my destination because it won’t get me in time to İstanbul. Paying for a hotel in Madrid out of pocket. Won’t be buying from kayak ever again.

Plussat: Nothing

Miinukset: Don't levy excess baggage charge in Biz class for minimal overweight. Much room for improvement in food. Partial recline seats not comfortable in Biz class Update movies. Allow on-line check-in Monte Carlo (to Oslo).

Miinukset: Don’t fly on this airline unless you have no other choice. Horrible in every way. No food - unless you pay- trust me you don’t want to pay bc you will pay more later - horrible staff that treat you like 3rd class citizens on the titanic/chaotic boarding/delayed arrival - spend extra $$ fly different

Plussat: Electronics available to charge phone and see location

Miinukset: Flight attendant physically tried to adjust my seat while I was sleeping and did not first ask me to do it myself. She should have asked me to wake up before taking upon herself to physically adjust the seat.

Miinukset: Despite not purchasing meals or drinks, it would’ve been nice to have been asked if I want any water. For an international flight that was over 10 hrs, I would never recommend.

Plussat: Nothing I will never use Norwegian again

Miinukset: The app said $50 for a checked bag they charged $100 at check in and would not even listen to me about it!

Miinukset: Better menu service and comfort

Miinukset: Communication that all meals needed to be ordered beforehand and no drink service for an 8 hour flight unless you paid for it.

Plussat: The direct flight

Miinukset: The movie selection was not good. The employees at the gate were not helpful.

Miinukset: Flight was delayed. Flight was uncomfortable. Seats are too small. Food was whatever (one meal and one snack for a 10 hour flight). Luggage was lost.

Plussat: Friendly crew.

Miinukset: Better entertainment

not good airlines at all

Plussat: nothing

Miinukset: airplane too small for11 hours flight , everything you need to pay for even your water and earphone !

Plussat: Didn’t make the flight

Miinukset: I came in from a connecting flight that was slightly delayed and got to check in 55 minutes before take off but the checkin counter had just closed and they wouldn’t let us get on the flight, and I was traveling with my toddler. Norwegian wouldn’t offer any help because we were too late they said.

Plussat: The crew on-board was nice this time around.

Miinukset: The entire process: -the check-in staff are rude -had to wait in line for over 1.5 hours to check in (no self-serve kiosk at CDG) -the 10kg total (backpack and suitcase) carry-on limit was a surprise on this flight and cost €80 for being ~2kg over - generally confusing with bad surprises

Plussat: The boarding process was easy

Miinukset: It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly

Plussat: Crew was extremely efficient and always worried about meeting customer expectations.

Miinukset: Flight delayed due weather. Problems when attempted to coordinate boarding. Gate changed twice, everyone confused/tired and at one point unsafe. Airport mgmt did nothing to help, all they did was pushed people around and this resulted in chaos. Poor Boston airport personnel mediocre airline staff

Miinukset: We had to wait to deboard the plane for 2.5 hours due to a lack of staff - I want a refund

Miinukset: Attentive crew. Food and snacks should have been available for free.

Miinukset: Trying to get info about the flight in advance was difficult and confusing.

Plussat: This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers.

Plussat: I like that they start with the back first to front.

Miinukset: The flight was delayed by 2 hours. NOBODY knew what was going on. Or anything. The communication with the ppl was horrible. Unorganized, poor custom service.

Miinukset: On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage.

Plussat: I think the pilots did an amazing job with getting us home safely. Both take-off and landing were perfect.

Miinukset: The food was ABSOLUTELY HORRIBLE. Please improve the food.

Plussat: The fact that the plane was newer

Miinukset: Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!

Miinukset: 6 hour delay

Miinukset: Food, friendliness of crew, knowledge of crew

Miinukset: My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own.

Miinukset: They don’t even give you free water. Even when you’re sitting on the tarmac in 90 degree weather for an hour.

Miinukset: The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane

Plussat: Nice plane

Miinukset: Baggage policy is ridiculous. Seems random who pays and who doesn’t but they clearly target Americans. How can you fly a long haul flight and not provide water without paying????

Plussat: The flight was perfectly fine. The crew was good.

Miinukset: There was a 2 year old child in front of me bouncing in the seat and screaming the whole trip while the mother and father watched movies and played games.with their headphones in. Ignoring the 2 year old boy completely. Then we sat waiting 50feet from the terminal for 30 minutes and an hour 4 luggag