Etsi halvat lennot: Norwegian

Plussat: Nothing.

Miinukset: 3.5 hr delay with no word on why. Sat on the runway in NYC for another hour. Same flight was cancelled yesterday. Get your stuff together, Norwegian.

Plussat: I like the tv screen in each seats.

Miinukset: I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!

Plussat: Norwegian air flies the new 787 Dreamliner which makes the flight more comfortable, quieter and pleasant. The airline crew could have been a bit more hospitable, they didn’t seem very friendly to passengers. I’m not sure if this was attributed to the fact that everything on board is sold

Miinukset: At check-in I asked to be upgraded to the Premium Cabin and was told I could do so by paying the upgrade fee, then I was told that there were no more premium seats available on the flight. I wasn’t even offered to pay to select a different seat and I had arrived 4 hours prior to take off.

Plussat: Nothing went well

Miinukset: They could’ve had better direction and instructions when they cancelled our flight

Plussat: Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible.

Miinukset: Boarding, deplaning, and onboard service.

Plussat: Will never fly Norwegian again. They are price gaugers

Miinukset: A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage.

Plussat: Nothing was good

Miinukset: Boarding was slow and made us just stand in line for an hour, there was no food or water on the plane, we waited an hour to take off and then another hour when we landed. Norwegian is the worst airline I have flown.

Plussat: They were organized

Miinukset: Being told you have to pay for every meal prior to the flight and you don’t even get complimentary water, earphones or anything.... for an over 8 hr flight it was very un accommodating.

Plussat: Seats were comfortable.

Miinukset: Long check in time with long lines. No internet check-in Budget carrier, ticket is cheap, so they try to get money from you whenever they can. All hand items are weighed. Max bag weight 20kg instead of 23 Food needs to be paid except water

Miinukset: Iin at newark was terrible. They apparently have no assigned checkin area for the airline. A line with hundreds of people played follow the leader through Newark Airport. On way back in Barcelona not nearly enough seats in the . waiting area or nearby. There was huge line because of this.

Flight

Miinukset: We paid for business class but we were seated in the premium economy. We would like to have refund for the difference. Please explain. Regards, Bebert Revah

Plussat: no

Miinukset: more attention by crew, were not very friendly and did their best to ignore you

Plussat: Comfortable leg room

Miinukset: Wheelchair assistance was not available. Waited over an hour to have someone assist us, but no one came. Once getting to security, assistance was still nowhere to be found.

Plussat: Nothing

Miinukset: Everything

Plussat: You get what you pay for. So no food or drink unless you purchase.

Miinukset: The crew just seemed angry. Never Really smiled. If you didn’t pay for a meal plan they could care less about you

Miinukset: The boarding process could be better organized. There is just one large line and it’s like a free for all. There are zones on the tickets but they didn’t board by the zones

Plussat: The seats in Norwegian Premium Economy are excellent for the price. The service on board is excellent.

Miinukset: The food is just OK, and the in-flight entertainment system is pretty nominal, not offering much choice. The boarding in Paris was a fiasco! There was not enough room in the boarding area, at least 40% of the people were either standing or sitting on the floor.

Plussat: Smooth ride

Miinukset: Customer Service

Plussat: See comments on other leg.

Miinukset: See comments on other leg.

Plussat: Plane condition was decent.

Miinukset: Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure.

Plussat: Service was fine but nothing stood out in particular. We liked the newer Dreamliner.

Miinukset: Seat (economy) not comfortable. Less room that most other aircrafts in the same class. Seats seemed narrow. With all the extra charges, I would not consider Norwegian to be a ‘budget’ or low cost airline. In the end we paid the same, if not more, for a comparable ‘non-low cost’ airline.

Plussat: We like that we were able to get free movies. Crew was nice.

Miinukset: Food could be better. We had to wait an hour and a half to get off an airplane.

Plussat: Nothing to be honest. Very mediocre airline. Zero customer service from check in to in flight service. Very rude and non helpful crew. Extremely disappointing.

Miinukset: Definitely customer service. Staff needs to know the definition of hospitality and customer service and then apply it with joy and passion for their jobs.

Plussat: Pilot was good, Dreamliner comfy and the flight was smooth despite some bad weather. But the flight attendants on this airline are terrible. A flight attendant dropped something in a passenger's lap not once, but twice. Seemed annoyed when I asked the for things. Horrible you charge for water, also

Worst service ever

Plussat: Solitaire on the screen rise

Miinukset: Rude staff. Why did i have to pay for my bags to be checked returning from Europe when i didn’t pay for them to enter Europe?! Makes ZERO sense.

Miinukset: The airline overbooked the premium cabin, but did not alert us until we were at the gate. 15 people were involuntarily shifted to economy, with a promise for future compensation. The service was average. The seats are extremely small and uncomfortable. I will not fly Norwegian Air again.

Plussat: As expected for a budget flight.

Miinukset: I feel that water should be offered free of charge to all passengers, particularly for a 12 hour flight.

Plussat: We landed in time.

Miinukset: my group started boarding only minutes before scheduled departure time. Norwegian charges for everything including use of blankets and headphones and every drink, even water. This seemed extreme in an international flight that was 12 hours long.

Plussat: I slept

Miinukset: They just opened the gates and ran away and let people board. It was CHAOS

Plussat: We were delayed for over 8 hours in Oslo. There was NO ONE from Norwegian at the desk EVER. We NEVER received any information.

Miinukset: Someone at the desk to tell us what was going on. Communication.

Miinukset: Be on time

Miinukset: Checking 1 bag was a 1 hour wait. Would be a more efficient process if you could check in at a kiask and just drop off the bag instead of the entire process happening at the desk.

Plussat: I got lucky enough to catch a bulkhead seat, because the flight wasn't full. If not for that, the up charges and upsells for seats with no room would've been very uncomfortable.

Miinukset: The lavatories we're all out of toilet paper and Kleenex for almost the whole flight. The attendants didn't pick up waste through the cabin until the very end of an 11 hour flight, and then only because we asked. The check in process was very slow. They sell everything! NORWEGIAN sucks

Plussat: Nothing—DO NOT FLY NORWEGIAN AIR! The biggest issue is the boarding—disorganized, and you can stand in an hour + line even if you aren’t checking luggage. All their kiosks were down and they’re understaffed—in both Europe and the states. Staff is rude and unhelpful.

Miinukset: Do not fly Norwegian air—it’s worth extra to be on another airline. Boarding is the worst. Both at JFK and the states, the line to check bags was over 1 1/2 hours long! In Madrid all the kiosks were down so you had to wait even if you didn’t check bags. No food or drinks! Bad entertainment!!

Plussat: Rainbow landing lights

Miinukset: Give people water at the very least. It's hard to bring your own because of security checks

FAILURE

Miinukset: Our flight from VCE to CDG was delayed 30 minutes and the flight from CDG to FLL was early. We missed our check in by TEN MINUTES and were not even allowed to pass the security to speak to someone at a counter. We were told with ZERO empathy that we lost all of our money from the previous flight and we needed to buy another ticket. VERY EXPENSIVE TICKETS. The only VERY EXPENSIVE tickets available had a 6 hour layover IN MOSCOW. This was such a horrible experience. What a way to end our honeymoon. You have utterly destroyed something that was supposed to be a wonderful experience.