The Westin Ottawa

Good location, great food!

I have a few bad experiences now with Marriott and I find that the hotels just do not live up to the promise of "putting people first". Most recently I stayed at the Westin in downtown Ottawa and it turned out to be a terrible evening. The room had a horrible smell and when the "quality check" agent came by the room it was at the same time they were delivering a room service menu, so with both arriving at the same time, she mumbled something on top of him and quickly scurried away. I then went to go find her but she had already left the floor. When the room service person arrived, I asked him if the smell was because the room may not have any air, he said he would open the vent and also ask someone to come and spray a disinfectant while I was gone. When I arrived back around midnight, the smell seemed to be stronger so I called downstairs to see if they at least had an air-freshener I could use, they said no but they could look at changing my room, I did not want to be changing rooms at midnight. I tried to spray some perfume in the room but the smell was terribly overwhelming and it was like a body odour smell, so very gross. In the morning it still smelled very bad and the room was cold. I called downstairs and they explained that the smell was a latent effect of a renovation, which really made me angry because it was obvious that they knew it was a problem and didn't disclose the issue. I am not a sensitive person and not very particular so for me to complain,I have to be really be uncomfortable. The evening was suppose to be a special girls night with me and my daughter and all we will remember is trying to plug our noses to fall asleep because we felt like we were sleeping in a dirty locker room. Putting people first means not renting out rooms that you know have issues, doing so is putting money first! I am disappointed because the Westin has been a part of my life for over 20 years...