Etsi halvat lennot: Pakistan Intl Air

Only decent if flying between big, domestic cities

Plussat: For a domestic flight from Karachi to Lahore, they use a 9-seater row. Good from check in to arrival, baggage out within 5 minutes.

Miinukset: No online checkin. BEWARE: flight from a mid-sized domestic city (750k population) had its flight cancelled - I got no notice (Kayak sent me an alert), no offer to rebook, and they couldn’t even handle a refund. Crazy

Disappointing

Miinukset: PIA needs to have a lounge after security at Karachi airport and different boarding times so business class passengers are not waiting in the queue to board and get to seats. Crew was downright rude at times. I was travelling with a 2 year old who was not badly behaved and yet instead of helping or asking if I needed anything, the crew behaved as if they were doing me a great favour when asked for something.

Poor customer service

Plussat: Nothing.

Miinukset: At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore.