Hilton Philadelphia City Avenue

Trying But Missing the Mark

The Hilton on City Ave is making an effort to improve as evidenced by the renovations. Walking off the elevator onto the floor my room was located it is clear that changes are being made. The room looked very nice with new furniture and a modern design for the shower. The beds were very comfortable.

Unfortunately the remodeling was eclipsed by doors to the rooms on my floor making a tremendous amount of noise when closing. I was awaken late at night and early by people shutting their room doors. The noise was can be heard through out the whole floor. The front desk staff, while friendly were useless. On 3 separate occasions I asked about a car rental. One time I was told a bellman would call me with details. No call. It was not until the third time that I got the right info. However, the rental options were unsatisfactory ( no fault of the hotel). I could have been given the correct info the first time.

That there was miscommunication between kayak and the Hilton about the pricing because I was charged extra