|Etäisyys keskustaan||2,3 km|
|Etäisyys lentokentälle||52,4 km|
alk. 334 €
alk. 265 €
alk. 188 €
Näytä arvostelut, jotka mainitsevat
Very high class experience starting as soon as you pull up and the bellboys come out to open your door. Facilities are nice. Pools are pretty good. The restaurants are pretty good especially those with a more formal dress code. There is a very nice beach that they keep clean with equipment. They must make their own ice cream. It is really good.
They don't seem to be able to cook an egg properly. The breakfast and lunch buffets are barely average. I would expect better for the price. Also the service at lunch and room service was always slow for us. We are talking 25 minutes for a lunch order and 40 minutes to get room service to bring ice cream. On cooler days the "hot pools" just aren't warm enough. The small pools by the sand and the pool closest to our room were not kept clean.
The location and the beach were terrific. Staff was very nice and attentive, especially at the various restaurants. The variety, quality, and presentation of meals, outstanding. The restaurants excellent.
The concierge assigned to our building was not very efficient (forgot to make a couple of reservations that we needed) but other staff members made up for this.
Great Location and Beach, nice property and rooms.
High Focus on US tourists, unauthentic taste of food and preferred treatment for US tourists, Dinner time to be reserved with only very early and late options if reservation is not done days or weeks in advance , but empty tables in the restaurant all the time. For example only available time at Palazzo was 10pm, but then we were the ONLY one in the restaurant and it closes at 10.30, so you are always in a rush to eat and order. Happened very similar the evening before in the Asian as well. Absolutely not understandable and not reflecting the standard the Hotel has. Breakfast and dinner at Mexican Restaurant have been far below expectations on the usually great Mexican Cusine. I would strongly recommend to stay more authentic there.
All staff are super friendly and helpful throughout the resort. The wait staff were absolutely amazing tending to guests both on the beach front and poolside, and the food was great!
It was sometimes difficult to connect with the villa concierge who books in dinner for you, especially when you're on back to back day tours that require you to be picked up prior to the start of their working hours and return once they have left for the day.
The room, facilities, beach, food.
The concierge was never around. Our villa had none and they did not tell us. Reservation only dinners but without a concierge we could not get them. We also requested ground floor six months in advance and paid to upgrade due to my husband having knee surgery and they did not honor. He ended up having to see a doctor in town! The front desk staff is unresponsive and have poor communication skills!
Quinta-puistokatu ja Playa del Carmenin pääranta sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Käytössäsi on lentokenttäkuljetukset. Jos saavut autolla, voit pysäköidä helposti, sillä ilmainen valet-pysäköinti kuuluu myös palveluihin.
Perustuu 1 674 arvosteluun
- Ystävällinen tunnelma
- Mukava rakennus
- Miellyttävä hotellialue
- Ystävällinen palvelu
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Arvostelut: Royal Hideaway Playacar - Adults only
- Playacar Golf Club 0,4 km
- Aviario Xaman Ha 1,4 km
- Yucatek Divers 2,2 km
- Calle Quinta Avenida 2,4 km
- Playa principal de Playa del Carmen 2,4 km
- Parque 28 de julio 2,6 km