Canto Del Sol Plaza

Most of the staff were very friendly, especially in the restaurants. Not so much at the front desk.

Building, especially the rooms did not have good air circulation. Our bedding seem to be wet/damp, and it felt not fresh. The property need some TLC. Entrance to the property could be a little more inviting, clean, and just need some fixing. The roof for the whole property needs to be changed, it makes the building so old and not taken care of.

The location0

The room was basic , shabby with an awful view of air conditioning units.

I liked the restaurant view, the pools, and fast check out.

Upon arrival they didn’t have our “greet package” ready. Which are the towel cards and info on the restaurants. Our room smelled like cigarettes while the doors were closed. They “fixed” it by spraying glade air freshener in the vent. I was really upset and made me question the cleanliness. The snack bar by the pools service, was terrible. I was ignored by 2 servers and had to ask the cook line where could I order some food. I spoke to Miguel about all these issues and he only cared to try to sell us a “time share”. Upon check out the front desk tried to charge an outside call coming in. But i explained it was a dr. Call and they took care of it immediately.