Hotel Maestranza

We booked this hotel because of its excellent venue and had decent ratings in trip advisor. The positives are that the hotel is located in a great place with easy access to the attractions Ronda presents. The room was a decent size and clean.

The 1st floor room we got had a smell of sewage on day 1, but we didn't spend a lot of time in the room on this day and didn't complain further. On the 2nd night the sewage smell was heavy in the room. Upon complaining to reception, we were given an explanation stating that this was because of the plumbing in the city. During the discussion that followed, a staff member mentioned that there have been complaints in the past as well and guests had to be moved! We were quite shocked to hear the hotel still rents out this room to guests despite having knowledge of this problem. After refusing to continue staying in this room we were given a new room which was nice and clean and has no stench to move into 30 min later. Upon check out no apologies or compensation was offered for the inconvenience. The stay was a disappointment despite it's great location, due to the hotels lack of care for customer basic needs. No one wants to spend their holiday in a room that smells like a sewer... disappointing and not worth the money.

The parking was easy, although I had to convince reception that I had indeed reserved a spot. The breakfast was very good, although after I had been charged 11 Euros apiece I saw that the breakfast was advertised by the hotel at 10 Euros per person.

The cigarette smoke invading our room during the very loud New Year's Eve party that was going on directly below our room until 6AM. This caused none of us to get much sleep. I will say that we were offered, and accepted, a room for my wife and daughter at no charge to accommodate them. However, the thermostat in the room didn't work and so it was uncomfortably hot and stuffy all night, along with being noisy.