Sudima Lake Rotorua

Really enjoyed our stay. Room was a little hot but that was our fault with the A/C. Would stay again.

Room was a little hot but that was our fault with the A/C

Vilhad was an exceptional night Porter. For some reason, my sheets were dirty. I called up at 9:30 pm expecting an attitude. Instead he came up, assured me this was not their standard (everything else was immaculate), and must be due the laundrer. I believe this especially because when he got fresh sheets right off the rack some of them were similar. He was extremely personable, charming and taught me how to set sheets "hotel style.". He really went above and beyond, including assuring me that this problem with the company they sent the sheets out to would be taken care of immediately. Besides this gorgeous view, comfy beds, beautiful rooms.