Etsi halvat lennot: Royal Air Maroc

Poor Operational Processes

Plussat: Food was passable. Tv worked.

Miinukset: Boarding was late and otrociously managed. Attendants weren't attentive. Bathrooms were horribly maintained.

Miinukset: We sat on a hot bus blowing hot air on the tarmac waiting to board the plane for 15 - 20 minutes. Then we sat on a hot plane with no A/C without updates for 30 minutes. It was a terrible waiting experience and I was very uncomfortable, especially with my infant in my lap.

Plussat: Boeing 787 was a nice new model.

Miinukset: Essentially no hospitality from airplane staff. Not at all helpful. Rude. No communication about what to expect next. Food was bad!!

Miinukset: plane was on runway for 6 hours prior to takeoff, even had to go back and refuel midway. Crew did not pass out headsets until 5 hours into delay even though asked multiple times. six hour delay on a seven hour flight is not acceptable when there was only a 15 minute rain squall as the basis.

Very poor customer service , even though the prices are sky high

Miinukset: Really the price is very expensive comparing to customer service which is null 0 , the food is nasty they make you feel like in the hospital , the crew is not helpful at all

Miinukset: They literally had a man at the back of the plane they were beaten and choking before the plane took off and as it was in the air. Worst flight I have ever been on. Ever! It made United flight in the US look like nothing.