Etsi halvat lennot: Royal Air Maroc

Plussat: Nothing. Example - I asked the crew to clear my plates and they kept saying they’d come back to do it (3 different people refused) because I had a salad from outside. The guy sitting in the aisle next to me eventually cleared it.

Plussat: The crew was kind enough and food was decent

Miinukset: The plane itself is very old and dirty. Each seat is fit with an entertainment system with a fairly good selection however on both flights, the entertainment system worked for one hour. Then it stopped. The crew was less than helpful and when they did give it their attention they simply reset the screen which then continued to power cycle for the next 5 hours. On the way home, enough folks complained that the crew reset the entire system and then it worked for the last hour

Miinukset: Services

Plussat: Leg room was dangerously ridiculously tight.

Miinukset: My daughter was not allowed entrance into Morocco. It was a horrible scary experience. Her US issued refugee permanent residence travel document was rejected. In our international travels this has never happened. Marco Air should have caught this before we left the US.

Plussat: Flight was cancelled. Airport staff didn’t help at all. The air Maroc call center was not helpful either. Worst customer service ever.

Miinukset: No one could lean their seats back throughout the entire flight. Also, the food was horrible. NO TASTE. Lastly, there were too many announcements throughout the entire flight making it difficult to rest.

Plussat: The crew was very nice but the seat is very small and the TV was broken, also the flight was delayed and we had to take a bus to the plane which was very unconfortable

Miinukset: the seat should be wider

Plussat: Nothing

Miinukset: Chrck up. I couldnt get a wheel chair although I asked for as I m after operation. I had to walk fr miles with 3 security checks. From the min. I arrive to the airport until boarding 3 hours of standing and walking .the air has no facilities to ease boarding

Plussat: Nothing

Miinukset: This flight reached the absolute depths of mismanagement, disorganization, and unprofessionalism. They allowed a full flight of passengers to board with excess luggage, forcing all of us to wait while those people deplaned you check bags. The resulting fracas resorted in several heated arguments, and seemed close to a fist fight. One grounds crew member on the jetway was extraordinarily rude. Wish I knew her name to report it. This was truly the worst flight experience of my life, and I am a frequent traveler.

Miinukset: Checking in agent should be polite

Plussat: Old dirty plane. Horrible loading not very organized

Miinukset: Needs to be cleaner, better organized

Plussat: Just the crew

Miinukset: Entertainement

Miinukset: Lost my luggage, didn't care, luggage poorly manipulated.

Plussat: The flight crew where great, and that’s about it

Miinukset: Old aircraft, worn seats, no electrical outlets, no in seat entertainment, you must download their entertainment AP before boarding.

Plussat: When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed.

Miinukset: The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic

Plussat: Nothing

Miinukset: Filthy bathrooms upon boarding. Terrible food and TVs didn’t work. No help with issues from gate staff and no help upon calling their customer service. Would never use this airline again.

Plussat: They had supplies to deliver a baby onboard

Miinukset: The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service.

Plussat: Departed on time.

Miinukset: Food is not the best.

Plussat: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.

Miinukset: Staff doing their job would have been nice

Plussat: On time departures.

Miinukset: Food is horrible, aircraft interior run down, my seat table was dirty.

Plussat: Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience

Miinukset: Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry.

Plussat: Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service.

Miinukset: No personal tv.

Plussat: From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service.

Miinukset: Personal tv missing.

Miinukset: It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane.

Miinukset: The food options, the crew could have been friendlier and the seats were not too comfortable

Miinukset: They stole my clothes from my suitcase

Plussat: The boarding was surprisingly fast and that was it.

Miinukset: Better service ms all around.

Miinukset: Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG

Plussat: Crew was nice

Miinukset: Food , entertainment , wifi

Plussat: Crew was nice . Boarding was relatively easy

Miinukset: WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort

Glad got back to US safe after a long day at the airport & the plane!

Plussat: Late boarding ruined everything !!

Miinukset: Late boarding! Crew lack of customer service skill! Food wasn’t good enough as well! ....etc

Miinukset: Were never informed, kept in the dark about why we were delayed closed to 5 hours .it was an officer who anonymously told us there was a bagger handler strike

Miinukset: We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike

Plussat: Crew was fine. Below Air France better than American airline

Miinukset: Had a lo layover in Casablanca (landed at 830 and left at 5) and they lost my bag.

Plussat: Crew was very friendly

Miinukset: Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning.

Plussat: Crew was nice

Miinukset: Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable

Plussat: The crew was friendly and accommodating

Miinukset: The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty