Etsi halvat lennot: Royal Jordanian

Plussat: Flight attendant Hazeem was great.

Miinukset: The state of the plane, communication with patrons, literally everything else could have been better. Willingness to work with patrons after their airline caused patrons to miss other flights. It was absolutely a nightmare and i will be contacting your office.

Plussat: Hazeem the flight attendant was great, everything else about this experience was horrible and i will be contacting your offices.

Miinukset: Everything from communication to state of the airplane.

Plussat: This is the first trip on the Egyptian airline and the last trip and the reason delay.

Plussat: crew was just normal, seat was fine, not comfortable

Miinukset: first flight was 4 hours late, resulting in potential missing connection flight. had to change reservation & arrive super late

Miinukset: We need to be reimbursed for our flights that THEY canceled.

Miinukset: They won’t reimburse us for our flight that they canceled.. HORRIBLE and will never fly with them again.

Miinukset: My bag arriving when I did

Plussat: The seat was comfortable, lots of leg room in the bulkhead area. I was able to sleep in spite of daytime travel because the crew kept the cabin low-lit. There were snacks and drinks available in the galley throughout the long flight.

Miinukset: The flight attendants were not very friendly, just “did the job”. The overhead lighting was focused on passengers’ heads, not on the lap area/tray table area where it’s needed. The bathrooms weren’t maintained during the flight—out of toilet paper, poop & urine on the seats, overflowing trash bins.

Miinukset: I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight.

Miinukset: My luggage was left at chicago airport ,so i had to go to bgw again and get it after a week ithe taxi cost me $100 I have the baggage claim can you refund that

Plussat: Flight timing

Miinukset: Old aircraft, very noisy, old uncomfortable seats, food and entertainment

Miinukset: Terrible food.. must need improvement

Miinukset: Evrything!

Plussat: food

Plussat: Wasn’t able to change my flight n I lost it

Miinukset: Need flexibility on changing dates

Plussat: Great crew

Miinukset: Entertainment is outdated and very limited

Plussat: Crew was helpful

Miinukset: Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work

Miinukset: Really poor food, service was dull af best and plane is quite antiquated. They need to overhaul and modernize every aspect of their operation to properly represent Jordanian hospitality and Middle East standards for aviation.

Miinukset: flight delayed. final destination arrival was 9 hours after expected. no accomodation was given (i stayed in the airport for 9 hours and needed to sleep there)

Miinukset: As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment

Miinukset: As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment

Plussat: Bad

Miinukset: Almost everything

It took forever to check in

Miinukset: 90 min check in is hardly acceptable and indeed nerve recking

Plussat: Crew was nice.

Miinukset: The chairs are way too small and very crowded. Not clean, food was bad, and really old movies was a very limited selection.

Miinukset: Same as above

Miinukset: Bad quality meal, worn out plane, entertainment system is broken and the crew just reset it once and didn't help and they didn't do anything about it. The movies are ridiculously old. Asked for exit seat and they said for that I have to pay $80 more. I asked for water, they said they will bring it andbthey never did.

broken seat

Miinukset: my seat was broken

Screen not working

Miinukset: Entertainment (i couldn't watch anything because my screen wasn't working

seriously disappointing

Plussat: Flight was on time and the handling of the plane by the pilots was good

Miinukset: While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again.