Etsi halvat lennot: SATA Air Acores

Two Hours Late and No Information

Plussat: I didn't die.

Miinukset: The flight was two hours late. There were no announcements. The only indication of this was when the pilot spoke to us and told us he was sorry the flight was delayed.

Plussat: Clean airplane

Miinukset: No additional care was given for traveling with children . Specifically had my car seat for my child for the connecting flight checked ar the airplane entrance and was told once I got off it would be inside. Then got a run around nobody knew where it would be . It ended up not being available for our use till our checked luggage in Boston ! Very disappointed

Horrible airline, worst ever.

Plussat: Horrible.

Miinukset: Horrible service.

Miinukset: I was delayed again.

SATA-Azores Airline--Is not Dependable

Miinukset: We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered.

Miinukset: We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered.