Four Seasons Hotel St Louis

The staff, especially the front desk and room service personnel

I was enjoying my late checkout 10:00 and the alarm went off while i was in the shower, I got out quick grabbed everything and my dog and walked down 7 flights tilll someone told me in was a practice drill. I left the hotel without the crispy bacon and English muffin, so I left rushed unable to enjoy the suite for the last two hours, no breakfast, and lost a 100 bill at the front desk, this is a premier hotel which( should have tried harder to make up for their scheduled drill which ruined my stay

In general everything. Big fan of Four Seasons, and in St. Louis this is the only five-star option that merits the prices. Beautiful views of the arch, river, and downtown. Very friendly and helpful staff, nice spa and wonderful gym.

Got stuck here for a week... there was not a single day or night where service was seamless. From not restocking the coffee bar, to the bed being way too soft, to the key cards getting demagnetized and losing 20 mins going up and down in the elevators, to the terrible restaurant downstairs (service, food, kitchen wait times), to room service continuously burning our breakfast toast, a million of tiny details that had they been individual one-off's wouldn't have been a big deal. But one week. Every day and night, these tiny things added up to a constant annoyance and frustration, which was more annoying when the final check out and bill arrived (which again took 20 mins to correct the info we told them we needed on it when we originally checked in). Very disappointing experience from Four Seasons. We also skipped actual spa treatments, between difficulty booking times and the outrageous prices. Been to Four Seasons and their spas around the world, these spa prices in St. Louis made no sense.