Saint Thomas Island hotellia

Plussat: Good location for work trip and excellent rooms

Plussat: By the water

Miinukset: Outdoor toilet and shower that anyone can see into. Not disclosed in description. Room the size of a closet. Overall a it’s scam to rent as a normal room

Plussat: You have to climb about 3 stories of steps, no elevator

Plussat: Beautiful facility close to the Ferry terminal and local restaurants. The owners were extremely warm and helpful, wonderful experience!

Plussat: The view is spectacular. Amazing pool

Miinukset: Just the steps, but they are VERY upfront about it when booking

Plussat: Candy & Eddie are always so sweet and take the time to hear about your island adventures. They offer advice about where to go & how to get there. This was our 2nd trip to Olga’s and both times we were treated like old friends. The rooms are always in perfect order and you can’t beat the view! I enjoyed our stay here very much!

Plussat: Friendly staff

Miinukset: Too many stars

Plussat: The hotel did not provide any dining facilities, but several (and yes we tried them) excellent places to eat were w/in easy walking distance.

Miinukset: I really hated to carry our bags up the several fights of stairs to our wonderful room.

Plussat: Clean. Close to good food.

Miinukset: N/A

Plussat: My wife and I just stayed here for our honeymoon, and it was everything we could have asked for in a boutique island hideaway. The location is phenomenal, offering views into the bay, out to sea, and back toward the hillside lights of Charlotte Amelie (if you can, opt for an oceanview room—such a way to wake up). The rooms are cozy, cool, and comfortable regardless of the heat outside, and daily morning coffee on the open-air patio was easily one the highlights of our stay. In the waxing light of day, with a cup of coffee in hand and the ocean breeze gently sweeping across you, it's hard to feel anything but the pleasant ease of island life. The wild chickens wandering about and cats lounging on the decks add local character, but the owners are by far the best part of the experience. They treat their guests like individually welcome friends, offering greetings, chitchat, travel advice, and personal touches throughout the stay. Fair warning to those interested in a lavish, luxurious, overpriced resort stay. Olga's Fancy is not that. It's local, it's personal, it's timeless, and it's everything my wife and I didn't fully know we really wanted.

Miinukset: Everyone likes to have resort-style amenity now and again, including me, but that's just not what Olga's Fancy is, and the tradeoff is absolutely worth it. (Did I accidentally just praise them again? Oops.

Plussat: Friendly and helpful staff!

Plussat: excellent service n friendly staff

Miinukset: more on premise dinner options

Miinukset: Aggressive and unhappy bell staff expecting large tips

Miinukset: Almost all of the facilities are closed.This is not advertised. Only a beach bar open due to the hurrican last year. This is not mentioned when you book. booking .com should change this as this is not clear. Very crowed over built complex with hundreds of rooms looking onto a small beach. Not recommended for the money.

Plussat: We liked everything. So clean, nice and we had a the most scenic view. Thank you. And the staff was so helpfull in every way.

Miinukset: I loved everything about this property!

Plussat: Very peaceful and relaxing atmosphere.

Plussat: Location location in a large updated ocean front condo (D-203). The view through the oversized glass sliding doors and from the balcony are beyond belief. The ocean is right in front of you with breath taking views of St. John and other surrounding islands. The unit we stayed in had everything we needed. Updated kitchen with all utensils, beach chairs, snorkeling equipment, beach towels and the list goes on. The reef and snorkeling on Sapphire beach is among the best. On site brand new 2018 Yamaha wave runner rentals are freestyle so you can go anywhere you want or take a group tour. Red Hook is less than a mile away. There is the ferry to St. John, restaurants and a grocery store. The owner and property manager were always available if you need anything or recommendations on things to do. I recommend Sapphire Beach Resort condo D-203 to family, friends and anyone who wants to experience paradise.

Miinukset: Leaving Sapphire Beach to go back home but we will definitely be back.

Plussat: The best beach to stay at for the money. Easy parking. Good food at the SBB. It wasn’t crowded. Very clean and safe. The beach was beautiful. The marina offered jet skiing, fishing, parasailing.

Miinukset: The sleeper sofa was a bit rough

Plussat: Wow! Amazing place. We were island hoping for our anniversary. We wished we stayed longer at this property! Upgraded, fully stocked kitchen with coffee/tea, super comfy king sized bad, beautiful bathroom, perhaps the best view from the building where this unit is located. Oversized windows with mesmerizing view of St John and British Virgin Islands , super helpful and friendly owner, we even got a bottle of wine and a welcome card for our anniversary! Definitely coming back to this particilar unit! What an end to a beautiful island hoping super anniversary!

Plussat: Beautiful beach, beautiful upgraded condo with stunning views, friendly staff, great fish tacos at the beach restaurant, big bonus having free lounge chairs and drinks being brought to you while you relax. We will be back for sure!

Miinukset: Nothing

Plussat: Communication with owner was awesome! Place was exactly as stated!

Miinukset: Pool was too cold and no jacuzzi.

Plussat: Amenities at or near the location were great; accessible snorkeling right off the beach; amazing ocean view of St. Johns, movable partition in the studio apartment was convenient for sharing with family.

Miinukset: While you could get around without a car, it wouldn't be very convenient - though this is no fault of the property. The owner gave a great pre-trip email about local tips and suggested a car. I'm SO glad the owner said something!!

Plussat: Loved the balcony with an amazing view of the awesome pool. We had coffee every morning overlooking beautiful ocean with views out to St. John. Kitchen was fully stocked. Roomy and nicely furnished. The beach was great with clear water and white sand. Bar area with great live entertainment. We took the ferry from nearby Red Hook to St. John. Easy to get around with taxi service available on site.

Plussat: The view, beach, condo, owner, are were excellent! We will be coming back!!!!

Miinukset: Only that we couldn't stay longer!

Plussat: Everything better than expected.

Plussat: Great location! Close to shopping, restaurants and grocery store. At the resort, everyone was so nice and helpful. Very clean. It was the perfect size for my family even after renting an extra air mattress. It was a nice home away from home for a few days.

Miinukset: It was all good- no complaints at all

Plussat: The food was good.

Miinukset: The shower was too small and dirty.

Plussat: The food was really great! The staff were amazing, and our room was very cozy.

Miinukset: The bathroom’s shower head wasn’t the best. The price is a bit too much for the room (per night charge).

Miinukset: The hot water in the shower was sporadic which means it constantly went from scorching hot to freezing cold.

Plussat: The staff is extremely nice! They upgraded our room to a balcony with a view since it was our first time there. Which was pretty awesome. And the snorkeling is great at the hotel, absolutely beautiful.

Miinukset: the hotel is very average. It's pretty outdated, the hot water didn't work the first night then the next few nights it would work for about 10 mins. The room was incredibly humid, our clothes in our suitcase were not just damp but wet. The bed is not that comfortable and the food was very overpriced and very average. ONE empanada was 14 dollars. I don't feel that for the price you are getting a whole lot. But overall you aren't staying in your room often so we had a great time

Plussat: Area

Miinukset: Bathroom was not clean and the floor was filthy

Miinukset: The music at Iggies needs to be more diverse. Not all the guest listens to old school rock and roll.

Miinukset: Bathrooms could have been nicer.....

Plussat: From beginning to end the staff was amazing! The food is second to none and the location is beautiful!

Miinukset: I guess our room could use a little updating, but overall was nice.

Plussat: The snorkeling the pool the room good was pricy drinks were pricy

Miinukset: No microwave in room hurricane wiped out the other restaurants

Plussat: Staff was spectacular!!! Kind, thoughtful, professional, competent. Front desk, beach, bellhop, and security: Yolanda, Samuel, Ricky, Brittney, Ariel, Sapphire, and the daytime front desk receptionist took excellent care of me and my daughter. Free beach activities were a great asset: value for your buck!

Miinukset: The shower was small and tight, The beach was extremely rocky upon entry into the water. My daughter is terrified of cats. There was a cat present and persistent the first night at dinner. Therefore we were forced to find another venue for every other meal of our 3 night stay. Both bands (Friday and Saturday night) were horrible. I would prefer Caribbean music.

Plussat: The staff made every effort to welcome, serve, and accommodate guests.

Miinukset: There has been so much work on the grounds and rooms after the hurricanes that it's hard to fault anything. There was a dead iguana in the bushes and two dead crabs in the hedges around our room door which were a little off putting.

Plussat: Very friendly, got upgraded and such a lovely gem hidden in paradise

Miinukset: The beach is right in your room, sailing hobies and surf are complementary

Plussat: Need to have more options. Expand menu.

Plussat: breakfast was fine. service was a little slow. my sister had trouble walking sometimes it took awhile for a cart to pick us up. it was easy to get to the ferry and St. John beaches. the taxi drivers were very friendly

Miinukset: slow cart service

Plussat: Clean rooms

Miinukset: No access to the beach because of construction. Rooms were clean and comfortable. Staff was not friendly. Resturaunt on site was not very good. Wait staff was very slow. 2 hours for breakfast, food came out burnt. Check out time was at 10 but cleaning staff waited outside our door at 830am making us feel rushed. Definitely over priced.

Plussat: The staff, especially Bub at the front desk, were amazing. Everyone was warm & friendly.

Plussat: Location, pools & amenities

Miinukset: Weed infestation made the beach unusable & caused unpleasant smell. Gym was relatively small, with some equipment either not working or fairly tired.

Plussat: Great place to stay. Comfortable and nice studio suite. Good location near Coki beach. We really enjoyed our vacation. Highly recommended.

Miinukset: AC in the room was too low sometimes.

Plussat: Love most of the staff, made some very good friends there, most likely life long friends. Weather was terrific, the people,,,, oh the local people were absolutely wonderful. They have gone thru huge problems since the hurricanes in 2017 but they are happy, smiling, helpful, terrifically well grounded, etc. So goo that we are very seriously considering moving there............. Got married while there in the Islands too! What a great trip.................

Miinukset: Cannot really say anything on this note. It was a trip or a lifetime for both of us and may change the rest of our lives in major ways.....

Plussat: Very friendly staff

Miinukset: The hike to our room was horrid and the wait for a golf cart ride was absolutely ridiculous!

Plussat: Beautiful beach front property with fabulous views from the upper unit rooms. Loved the upper infinity pool with swim up bar.

Miinukset: Hot water was not available in the shower. After letting staff know they said they were sorry but they could not fix it for us but they would fix it for the next guest. We had just gotten off a week long boat trip and were looking forward to hot showers.

Plussat: Nice amenities movie by the pool, live band close Coral World, and swimming with dolphins.

Miinukset: No daily cleaning m.

Plussat: Small, quaint, stunning view is the harbor, sea planes, beaches, city below. The staff was all very friendly, our room was clean and well appointed it's nice not to be in a traditional, boring chain hotel. The daily breakfast was awesome also.

Plussat: Front desk and servers were very nice and helpful.

Miinukset: The room was located right above the restaurant and there was no sound barrier. We heard every conversation and dish being clinked throughout the night, so didn't get much sleep.

Plussat: Great staff, great pool w bar and friendly bartender Layla with awesome view, super bar and restaurant for St. Thomas, bar in restaurant has great views of Charlotte Amalie bay and islands. Josie & Jesse were super bartenders and make great drinks.

Miinukset: Could use a little more A/C and I would post instructions for TV use in each room .

Plussat: Hotel was beautiful. View is fantastic. Only disappointment was breakfast was included and the kitchen opened so late that we didn’t get the to eat before we left.

Miinukset: They were on island time and breakfast was suppose to open at 7:30 by 7:50 no one was even in the restaurant. Breakfast was included too bad we didn’t enjoy it.

Plussat: The atmosphere an food were great.

Miinukset: Had to take taxi's to every place we wanted to visit.

Plussat: the bed was comfortable, the views were amazing and the room was quiet!

Miinukset: The bathroom needed some help! The toilet seat was barely hanging on to the toilet. The spread cover had a few old stains on them. The room overall was good; The restaurant downstairs required reservations to get a seat on the lower level by open air area, we had just checked in and had no time to make a reservation, yet NO ONE sat in those seats during our entire meal, why could they not accommodate?? Also, bar tender needs a bit of training in cleanliness. She took her gum out of her mouth then proceeded to use the same two fingers to squeeze the lemon into my drink!! She did not wash her hands once but did wipe sweat from her brow... Also food quality in restaurant not great.

Plussat: Our room was dingy. The pool bar never opened. The food at the restaurant was delicious, and the view is amazing. The room was dirty. There was no hot water and no water pressure. There were stains on the wall and blood stains on the sheets. We wouldn’t stay here ever again.

Plussat: Food pool and view were great

Miinukset: The room and bathroom could have been better- a little loud at night

Plussat: The view from my room was beyond amazing and using the cabana in the day time while swimming was perfect. The vibes and music at the bar, 5 dollar drink special and a perfect view to get tipsy from up above. Breakfast also hit the spot!! I didn't want to leave!

Miinukset: Nothing in particular, some portions of the room are outdated but it didn't take away from an amazing view. As for cleanliness, the bathroom could have been better with the furniture and dated cabinets. It wasn't so much of cleanliness vs out dated furniture.

Plussat: The view is incredible

Plussat: The views and food

Miinukset: Wasn’t the prettiest room

Plussat: Great view , great drinks !!!!

Plussat: The staff were absolutely fabulous! This is a smaller family run hotel, that could use a little updating [nothing major] that you could care less about because the staff is just that great. They are very accomodating [held our bags for us after we checked out for a few hours]. The only draw back for some travelers might be that there are a lot of stairs, which was not a problem for us and our two younger children. We would definitely stay there again!!

Miinukset: nothing

Plussat: This hotel is very basic and is OK for an overnight stay. It is clean and the room had TV, air conditioning, a small fridge and en suite bathroom and shower. I would stay here again if it was only for a quick overnight. It is value for money. The staff were phenomenal. I arrived at 11:00 PM as did other travelers. The hotel clerk came outside to the taxi to greet us and carry luggage inside. He also carried luggage to the room......the people were very friendly and helpful making for a pleasant experience. Breakfast to order, although limited, was very good and is included in the room cost.......:)

Miinukset: Several floors with only steps - can be a challenge if you have heavy luggage and no one to help......

Plussat: So we got an e-mail a week in advance of staying here that the King bed Harbor View suite that we paid for for our dream trip was not going to be available because there were guests failing to vacate for the next week because of travel flight cancelations. You stated you would be giving us a standard room with a full size bed and a small food comp. at your reataurant for the inconvenience. Classy!!

Miinukset: You didn't offer any other way to resolve this, as in maybe telling the guests in the King Harbor View Suite that unfortunately you have that Suite sold for the weekend and they would be more than welcome to stay in your standard room with a full size bed if they wanted to extend their vacation.......

Plussat: Location

Plussat: It Was A Very Nice Hotel..I Would Recommend It To Anybody

Miinukset: The Location Is Horibble

Plussat: Great location, extremely helpful and friendly staff. Just around the corner from all the shops and boutiques on Main street.

Miinukset: Lots of stairs. Not a problem for us, but if you have any physical disabilities this is probably not the best choice.

Plussat: Fairly clean and quaint. Great Air conditioning.. Didn't get to stay for breakfast as we had to catch the early ferry to BVI. Dinner the night before was good.

Miinukset: Quite a few steps if you have heavy luggage.

Plussat: Bunker Hill is located in the town near shopping and restaurants and is good value for the money. It is not a luxury or beach front hotel, but is conveniently located in the town. The rooms are adequate, wifi is available, the staff are friendly and helpful and the breakfast was very good. It is very acceptable as an 1 or 2 day stay in the town.

Miinukset: Rooms were a bit outdated and there are no elevators to the top floors.

Plussat: What did your like? The staff was very nice and eager to please. Stair are very common at hotels on St. Thomas. This is the first place I stayed where they took up my luggage. They breakfast was good and serviced by a friendly staff. I liked that it was a family run hotel owned by locals. It is closed to all the shopping in the old downtown district which is a lot of fun.

Miinukset: What didn't I like? I would not recommend families with small children to stay there. All the stairs would be dangerous for them. They are doing some additions which are not safe for children. If you can not walk stairs this is not for you.

Plussat: Great Location, staff and breakfast!

Miinukset: Look oudated, the bed needs replacement and the shower was terrible...

Plussat: Rooms are large with great views. Staff is personable and helpful. Rooms are immaculate. Convenient location—3-5 min. taxi ride to ferries to BVI and St. John. The hotel beach is great and is nestled between Coki Beach and Lindquist Beach—the two best beaches for snorkeling IMO.

Miinukset: Pricey food! Eat elsewhere!

Plussat: Don't stay here, go to Cancun. Wayyy better.

Plussat: Great location. Helpful staff.

Miinukset: The place is falling apart. Everything feels Busch league from the way the room was decorated and cleaned to the literal worst Chinese food we've ever had.

Plussat: Friendly staff. Great pool and outdoor public areas. Good at hotel was very expensive so BYOB and bring snacks with you.

Miinukset: Price of food and bars was outrageous. Cost over $70 for 2 people to have omelette and coffee for breakfast!

Plussat: It was absolutely beautiful resort inputs and outside!

Miinukset: We had requested two beds in a room we only got one king bed. We also met many couples who had the same issue and some vice versa they got asked for a king bed and got two doubles. also the bed was not very comfortable it was kind of firm!

Plussat: Liked the view from our waterfront room, convenience of all inclusive, and the staff was good, but it being off season, seemed to be sometimes a bit short on availability.

Miinukset: The food quality was very average. If you are used to eating out above a standard sit down chain (ruby tuesday's, applebees, fridays) you are not going to be impressed with the dinners. Lunch was generally pretty good with some fresh fish, and sometimes cold shell fish. Breakfast was decent, but i have definitley seen better spreads (i get the impression again this was off season, so not their best). The room was very nice, but there were bathrooms in the pool area and other areas that you just felt like they needed refreshed (rust stained urinals, and non working hot water in the mens room, and rusty light fixtures)

Plussat: The staff was very nice and helpful. Helped me plan a romantic dinner on the beach for my boyfriends birthday. The view from our balcony was amazing .

Miinukset: The room could have been a little cleaner( like the bathroom there was some areas I saw cracks on the toilet and the balcony area had some cobwebs ) but overall it was great.

Plussat: The pool/beach and water sports at the resort are amazing! You can snorkel right off the beach and see more fish than if taking a boat tour which is also offered at the resort. It's was great to be at a resort that is all inclusive. The view is also great! The facilities are nice and I loved the decorative tile in all the buildings.

Miinukset: The rooms are not the cleanest; I had an ant problem in my room. Little things are noticeable such as light bulbs being burnt out and not replaced or dirty floors. They have activities at night but they end earlier than when people are ready to go back to their rooms. Not a location I would go back to as a solo traveler.

Plussat: Resort was pretty

Miinukset: Service was the worst ever. They ran out of liquor the ran out of steak knives They ran out of milk. The did not bring coffee cups when bringing a pot of coffee from room service They ran out of beach towels by 11am every day. The beach was not really a beach... you needed water shoes to even get in the water and loads of sea urchins. Pool closed at seven every night Not much for entertainment. Very hard to get off resort unless you wanted to pay 50 buck a couple to go anywhere.

Plussat: Amazing view, full kitchen, ac. Super surprised at how nice this was.

Miinukset: It was great

Plussat: Great staff. Great beach. Good food and drinks. The rooms were nice and clean. We really enjoyed our stay and would return again.

Plussat: Everything!

Plussat: the location is great if you like the beach. And the food is good.

Plussat: Great staff. Grear location. Great beach.

Miinukset: The Hotel is a little bit outdated and needs renovations.

Plussat: The beachfront location was outstanding. The staff were friendly and welcoming.

Miinukset: The room was fairly Spartan. The bed was uncomfortable. The water from all the taps was brown with rust. The air conditioning unit worked, but it sounded like a turbo prop was touching down in our room.

Plussat: I liked that the hotel was close to the airport and had everything. It's close to downtown and shopping as well

Miinukset: The hotel restaurant and bar are a bit over priced and mostly American food. I was also checked into a room that was already occupied but it was quickly resolved.

Plussat: Close to airport

Miinukset: The property needs a lot of love!

Plussat: The food was delicious and the rooms overlook the ocean.

Miinukset: The food in the restaurant is vey expensive for the amount of food that you get.

Plussat: Location, location, location...then price of stay. An overall great place to celebrate a birthday. Ms Ingrids muffins and coffee at the coffee stand were oustanding. I would hire her as a personal chef next time, she can really get around in the kitchen.

Miinukset: Having to leave... Bring back the crab or seafood pizza to the menu that was AWESOMELY DELICIOUS!!!

Plussat: Friendly staff, beautiful well kept grounds and most of all the view from the balcony.

Miinukset: Was disappointed that as a guest of the hotel a complimentary breakfast was not provided. For example, coffee, bagels, fruits. Dining was a little pricey.

Plussat: The location is not very safe! As I was sitting on my 1st floor balcony a man came up to me after dark wanting me to let him use my cell phone. He had to be told numerous times NO!! He waited on my husband to go in the room before he came over and ask me!! It was very scarybecause it was very dark and not lit well at all! Then when I was checking out that morning the forensic police officers were there to investigate a burglary they had the night of our stay! If you are considering staying at this property I would definitely reconsider! As it did not seem safe at all!

Miinukset: It was not.a safe area. The cost to stay at this property is s RIP off!

Miinukset: needs face uplift

Plussat: Beach location to airport. Staff was rude and unhelpful, amenities were non existent and will never book here again.

Miinukset: See above

Plussat: Beach view from my balcony. Beautiful. Food is good at the restaurant. Drinks are weaker at restaurant but not at the bar. The female bartender is not as sociable as the Male bartender.

Miinukset: Shower needs fixing. I asked for accommodations early, since check in is 4 PM, I arrived 10:30 am, but no go. But I did check in just before 3:30 PM. The total price for the room should be cheaper, a little pricey I'd say.

Plussat: The staff were kind and helpful Chef Jeff is outstanding

Plussat: For a stay close to the airport, it was a good value for the money

Miinukset: Food was just ok.

Plussat: Staff were very friendly and helpful. Within walking distance (1 mile) of a grocery store and places to eat.

Miinukset: Water temperature needs adjusted. The water would go from comfortable to scalding to cold while each of my family was showering.

Plussat: The staff, the view and the value we got for our money.

Miinukset: Little bit of a walk to the nicest beach. About 9 minutes but the hiking trail with the shipwreck right outside our hotel was worth the extra 9 minutes

Plussat: Harry was very nice, he showed us around. Nice views.

Miinukset: Cold shower. Room looked like it was falling apart. Very expensive for what it is ($200/night). People staying at the sister hotel, Bunker Hill were paying half and it was better.

Plussat: I’ve been to the galleon house many times probably over 10 still a favorite

Miinukset: Perfect!

Plussat: The staff were extremely helpful and also were smiling. From the porch there are several lovely views. I though that it was worth the money but don’t come expecting some grand place. It really feels more like a hostel than a hotel. So if you don’t mind that I would recommend. I plan on going back to the island in the future and I already know i will stay here again.

Miinukset: The rooms could be deep cleaned. That would have made the whole experience rather perfect but it was a little dirty. Specifically the ac unit was covered in dirt and for a brief amount of time my sister and I debated if it was mold. So we didn’t really use it and instead just had the fan going. I would say if your wanting to take a vacation with a budget this is a great place but if your a germaphobe definitely don’t stay here.

Plussat: Free hot and tasty breakfast, location and the staff!

Miinukset: Shared room has no closets, or even hooks, upon which to hang ones' clothes or enough places to rest your belongings. Bathroom is not air conditioned so taking a shower quickly becomes superfluous and unnecessary in the summer heat and humidity!! Public spaces need a thorough cleaning and freshening up to remove cobwebs, old fixtures, etc.

Plussat: Trying hard to find something positive to say. We liked that it was close to the waterfront but we found the downtown and waterfront to be poorly lit and pretty sketchy at night.

Miinukset: To start out, the price we paid ($187 for one night) was exorbitant for the room we were assigned. Perhaps we were being charged High Season rates for Low Season occupancy on May 10th. I understand that the entire island of St. Thomas is recovering from the hurricane 18 months ago but the proprietors of this hotel are making no effort to clean up their property of debris or maintain basic sweeping/painting upkeep. See photo of the area in the walkway right outside our room and below the balcony. We had an air conditioner that was leaking water on our balcony. Mold in the shower. No ice in the refrigerator or down at the front desk. Almost no outside lighting provided despite the fact that there were many steps and turns. And, the final straw was returning to our room after dinner in the dark around 9pm to find a drunk man passed out and bleeding on the pathway to our room - who we had to step over to get to our room! Not what I expected for almost $200 a night!!!

Plussat: This was a stop over for me. In and out. But I have used the hotel many times before.

Miinukset: Always the steps, but you get use to them.

Plussat: Location

Miinukset: Lol. Lots of stairs

Miinukset: Burglar alarm on "street side jewelry store kept going off at anytime!

Plussat: Loved breakfast and view!

Miinukset: They double charged me. I’ve been sending emails asking them to forward me an invoice with no response. I have decided to have the bank settle it on my behalf.

Plussat: The location

Miinukset: Too many stairs

Plussat: Friendly staff, great location, resident lizards, and tasty breakfast

Plussat: Location was great. Staff were friendly and helpful. Rudy, the owner, gave me lots of info. We chatted for a bit about the island etc. Met some other cool people also staying there. They have a coffee/tea machine for guests.

Miinukset: The photos made the guesthouse look a bit more charming than it currently is. Rooms are clean and sufficient but perhaps bc of recent storms, it could use a few updates and some tlc. The windows have screens and shutters, no glass panes-so if you have the ac on, the room will not get any sunlight.

Plussat: It was a basic room at a very good rate. It was in a very convenient location to all the shopping and restaurants, as well as the harbor.

Miinukset: The hotel was a little run down. It needs updating and some cosmetic improvements.

Plussat: conveniently located in the centre of the city

Miinukset: spots on linens

Plussat: Staff friendly and very helpful

Plussat: Near to main street

Miinukset: Building old

Plussat: The ac

Miinukset: The lights in my room wasn’t working. Only in the bathroom

Plussat: The bed was very comfortable the room very clean

Miinukset: The stairs due to my injury

Plussat: This is the second time(year in a row) I have stayed at the property. They were remodeling some of the rooms the first time I was there and I must say they look great! The beds are very comfy and the air is nice and cold. They also now offer bottled drinks and snacks for purchase in the office. This was a huge plus for me as I could just run down to the office and pick up a couple bottles of water as needed and I did so many many times during my stay! I can't say enough about the owners, they are wonderful!!! My sister and I had a couple of quick chats with the man and he was very friendly and helpful! I also had an issue with my flight getting continuously delayed so my sister arrived about 4 hours before I did. The problem was that the room was only in my name. I called and they agreed to work with us and give her a key and just let me check in later when I finally arrived. They also allowed us to do a late check out to accommodate our late afternoon flight. Both of these were by no means expected, but were greatly appreciated!!! If we choose to go back to the Virgin Islands again next year there is no doubt I will choose to stay here for a third time!

Miinukset: I honestly have no negative things to say about this place! I have stayed here alone one year and with my sister the next and I have always felt comfortable and safe! This is an older hotel, but they have made several updates and keep the rooms very clean! To me cleanliness and comfort are all that matter!

Plussat: nothing. charging for the first night you credit card and then I pay cash by arrive and don't rebound is a scam..

Miinukset: nothing

Plussat: The TV viewing options including Netflix, YouTube experience.

Miinukset: The AC was okay but may be its positioning will not allow for fast circulation of air. No breakfast included.

Plussat: No breakfast, However we ate dinner which was horrible . We brought 3 pc chicken and fries which cost 20 dollar no taste horrible and mussels which had no side order just mussel in a horrible sauce for 18.00 dollars . It was a horrible stay!!!!

Miinukset: The pictured on line need to be remove . The hotel is not in good standard. The TV didn't work for the whole stay. First night light went out so the hotel has no generator or no type of back up. The manager lies a lot , every day your TV will be fix nothing happen told us he's going to change us to a better room where the TV works and guess what TV doesn't work in that room either. Wet bar the sink didn't work , microwave didn't work, The stairs to the villa we're we stay at is coming apart. The manager give me a refund for the inconvenience but I paid cash for my stay , the manger refuse to give me my refund back in cash insist on putting it back on my credit card . If I didn't pay with a credit card why are you refunding back on my credit card I pay cash... Bed Bugs my partner hands has bite marks all over it. I do not recommend this hotel to anyone. I work in Hotels for over 10 years I have never seen anything like this....

Plussat: I didn’t like anything a bout it

Plussat: Close to airport. Free shuttle to beach.

Miinukset: No tv Thought It would be closer to beach. Limited options at restaurant Bar closes too early No pool But I see they are still recovering from the hurricane.

Plussat: Right next to airport

Miinukset: Run down, no restaurant, no vending, I was supposed to have ocean view and got the back alley view, tv in room didn’t work

Plussat: The view

Plussat: location

Miinukset: TV did not work. AC not blowing cold. Slept one night without being able to lock sliding door before being fixed. Room not ready til 4.15 pm.

Plussat: Clean, spacious. The restaurant was surprisingly good but they had limited hours and it wasn't clear when they would be open.

Miinukset: Apart from checking in, there was no one staffing the location. I has a question about the internet service which was not working and I stopped by the "office" several times and also left voice messages but there was never a response.

Plussat: Staff at check in was pleasant and helpful.

Miinukset: AC barely works. TV does not work. The remote control doesn’t respond. Room is tiny and old.

Plussat: Restaurant was decent. Proximity to airport was good for flight.

Miinukset: I’ve never spent $200 for a hotel this poor in quality. Rooms very dirty. Pool, vending machines and other facilities were not working. Beach is a shuttle bus ride away. Shower did not even have a shower head. Had to wait 30 min in lobby for housekeeping to finish my room before checking in at 530 in the evening.

Miinukset: The room was too hot

Plussat: The view.

Miinukset: The first room we received the AC didn't work and the toilet didn't flush. We were then put in another room. The TV remote didn't work, so we had to go to the tv to change channels (if they were even working). The hot water for the shower never got hot. It would be nice if these rooms had ceiling fans, especially being next to the water with the breeze. The knobs on the closet kept falling off.

Plussat: Location. Evening bartender excellent.

Miinukset: Flooding in lobby, halls, and some rooms. Staff was overwhelmed. They did the best they could.

Plussat: Location

Miinukset: Staff are not friendly No cleaning of Beds daily

Miinukset: No cable TV, phone wasn’t working. Too expensive

Plussat: Very convenient location.

Miinukset: Water cooler in gym not working.

Plussat: I liked the location of the property. It was close to the ferry and walking distance to restaurants and shops

Miinukset: When I booked the room I booked it because this was a one stop shop. We could stay there and have entertainment food and sleep all at one place. When we got there the fitness center was closed the casino was closed it was not as it was described on the website

Plussat: The Bar and Restaurant

Miinukset: Property is under construction.

Plussat: In comparison to other hotels on the island it was decent.

Miinukset: Needs some remodeling and deep cleaning.

Plussat: Hotel was close to the ferry terminal. Free access to the beach.

Miinukset: The staff was not friendly. We asked for flowers to be in our room upon our arrival during the booking process but was told when we got there that it was not a service they provided. Why offer it online then? The website stated that breakfast was complimentary but when we arrived, we were told that there was no complimentary breakfast. The hotel was under renovation. We had to pass through that to get to and from our room. Did I mention that the staff was "salty" meaning unfriendly? I can't remember anyone of them smiling. This was our honeymoon. The honeymoon was fantastic but this hotel was awful. One more thing, the pictures on the website did not match what we saw. There was no carpeting in our room and it was not was updated as the pictures indicated. We could tell that the furniture was old as the wood was chipping.

Plussat: Bed was clean and sheets changed daily. Cheap decaffeinated coffee. Yuck! Great location.

Miinukset: Very high taxes, not clearly advertised on the original price offer. Room could be cleaner. Bathtub and room floor not properly cleaned and maintained.

Plussat: Location

Miinukset: We reported a failure in the bathroom and no one come to fix the problem.

Plussat: The location of the hotel is ideal for business travel. It is in the middle of the business district however the rooms are very quiet. You have the option to dine on site or walk to one of many restaurants.

Miinukset: The room security was missing. The door did not have a safety lock

Plussat: Location

Miinukset: Smells bad

Plussat: Loved the warm staff and great service. Everyone was so friendly and especially Martha and Mr Turnbull at the bar. Great human beings. Will return just because of them plus front desk staff!

Miinukset: All was just fine.