Riverwalk Plaza Hotel

Location is the best part of this hotel. It is close to everything. We were able to walk or catch a cheap Uber when it started raining.

The customer service was the worst part. There were several mistakes made during my trip but not any apologies. Even after they figured out I’m not Taylor when they were telling me I needed to get my stuff out of the room, I still received her rec

Leaving

Staying there

The location would have to be the best part about this hotel. We were upgraded to a suite because of our problems with the first room and then our parking was comped because of the problems with the suite.

The first room had roaches and mold but were not given another room to stay in that night. Upgraded to a suite the next day where the shower didn't drain, called for help and no one came and then the towel rack fell off the wall.

comfortable fair price

They did not made the room

Location is great. Ac and general comfort are excellent

Reception was not helpful in assisting my needs. Call to complain about leaking. Never pay attention to my calls. Need to change approach to customers if you want to compete with other hotels. Parking is a nightmare

Location & free upgrade!

Close to riverwalk.

The room was very cold and since the outsode temp was 98 even at night it was nice to stay in a cold room.

Hard to park the truck. It is standard and the parking garage was to steep to drive up.

Staff very helpful and polite .

I think it was a little misleading because it is really not right on the Riverwalk and it was under renovations