San Bartolome de Tirajana hotellia

Plussat: Breakfast was very good with plenty to choose. pools and sun decks very lovely and clean and no shortage of sun loungers. entertainment in the evening was a bonus.

Miinukset: Everything was really very good cannot criticise anything specifically.

Miinukset: Hotellin internet toimii todella huonosti. Voimailusali todella huono.

Plussat: Everything.. The Staff.. The food the location.. It was Gorgeous

Miinukset: Nothing to Complain.

Plussat: Beautiful

Miinukset: Nothing

Plussat: Everything is amazing

Plussat: The grounds are beautiful and very clean

Miinukset: The pools were cold. Although we asked if we could pre reserve appointments for the thalasso water spa they told us we can't reserve, we should just show up and it will be fine. Needless to say when we showed up we were turned away and told there were no openings during our stay. There were also no openings at the spa at all for massage or anything else except for 1 opening for the private jacuzzi. We took that- and the water in the jacuzzi was so cold, we couldn't enjoy. Why does a 5 star hotel that charges a mint( we paid 350 euro a night!) charge for water in the room and use of a safe? The reception did not have any information on the entertainment schedule or exercise classes. We found out by chance on the last day that there are classes... The signs and directions in the hotel are awful. Ut is a huge maze.

Plussat: Hotellin toiminta oli erittäin korkeatasoista. Asukkaiden viihtyvyyteen oli panostettu ja mietitty kaikin tavoin.

Miinukset: Lyhyen yhden yön aikana emme mieheni kanssa löytäneet mitään, mistä olisi tarvinnut huomauttaa.

Miinukset: Pool is far too cold for children to enjoy! Beautiful pools but too cold when advised heated.

Plussat: Ok but too expensive for the value

Plussat: Puutarha, huoneistomme #2211

Miinukset: Kuntosali surkea... WiFi surkea...

Plussat: Allasalue, unique-aamiaishuone, senior suite -huoneemme sijainti, room servicen ruoka ja palvelu sekä spa.

Miinukset: Huone ei ihan vastannut odotuksia. Parveke oli suurehko, siitä plussaa. Minibaarin valikoimissa ei ollut snackseja eikä hedelmiä, mikä olisi ollut kiva lisä varustelussa. Yleinen taso hotellissa erittäin hyvä ja ilmapiiri rento. Muutama lapsiperhe ja muutoin varttuneempaa väkeä. Menisin uudestaan!

Plussat: The hotel is very nice, clean and comfortable. The breakfast is very good with lots of options and quite fresh. The decor is modern, rooms are very spacious and the pools are very nice. The staff are very friendly and helpful.

Miinukset: I do not believe that this hotel deserves a 5-star rating. Although the rooms are very spacious, our room overlooked a busy and loud parking lot. Parking is also a huge problem, if you have a car, BE AWARE that it is a time consuming task to park, between driving around and waiting for people to leave, you waste quite a bit of time (only 20 spaces available). Moreover the tap water is undrinkable and they do not offer any complementary bottled water (very untypical of a 5-star hotel). Also, the water in the jacuzzi was cold. In addition, I paid €300 a night and they charge a fee to use the safety deposit box and a fee if you want a late check out (even 1 hour). It is all a bit of a rip off and quite shameful of large multinational hotel chain to charge you all these extras when paying that much per night. Even 2 or 3 star hotels don’t rob you for basic amenities.

Plussat: The hotel has a perfect location - on one side very close to Maspalomas Dunes which is simply a must-see. A beach is made for long walks or runs. On the other side of hotel - once you pass the lighthouse, there is a plenty of shops and restaurants - really lively place perfect for after-dinner walks. Hotel itself is great, offers three pools (one of them 25m), a lot of shadow under palms, wonderful palm garden. Kitchen was also very good, with a buffet choice comforting everyone. The special Christmas dinner was simply OUTSTANDING, we were sorry that we could not stay for New Years Eve dinner.

Miinukset: The only disappointing experience was with an extra dinner booked in restaurant Crystal - where the fish dish was simply not eatable. Unfortunaly we have not received any compensation (such as free bottle of wine for example).

Plussat: Amazing food. Warm swimming pool and shades near swimming pool.

Plussat: Modern, clean

Miinukset: Pool was freezing

Plussat: Siisti

Miinukset: Äänekäs ilmastointi

Plussat: Loved the swim up rooms, breakfast was excellent, staff were all friendly & helpful.

Miinukset: The price for the New Year’s Eve buffet @ €150 per person was far too expensive, so we didn’t go. We reserved a table for the evening but again at a minimum cost of €107 was again costly! I’ve never stayed in a 5 star hotel where there wasn’t a free drinking water in the room or had to pay to use the room safe. When u pay over €3000 per room I feel water & the safe use should be included & the New Year’s Eve buffet should be included or at least subsidised.

Miinukset: Cigarette buds everywhere and no bellboy

Plussat: Excellent location to Yumbo Easy to get taxi Close to restaurants Lots of drawers and closet space

Miinukset: Need a microwave and coffee maker The noise from the stage at the poor can be troublesome Floor layouts are a bit strange Some lifts (elevators) were out of service No free Wi-Fi

Plussat: It was a great stay. I was worried staying alone but I did not feel alone the whole 10 days I was there. Everyone seem to know everyone and they were all accomodating. What you get at Bulls Canaria is predictability in a good way. It is always there and the staff always had a smile and always willing to assist. I would like to thank Ricardo for upgrading my stay and always asking how I am each time I see him. Buenos Gracias!!! I will definitely go back.

Miinukset: I complained about the bathroom but it was sorted.

Plussat: Loved almost everything. Staff are friendly, the place is spotless, comfy beds, buffet food good. Nice spa, great rooftop terrace with jacuzzi. Enjoyed the Pilates, aqua aerobics, archery and shooting (all included). Really a lovely place to unwind. Should at that the average age of guests in winter is 75, so if you're looking for good nightlife this isn't the place for you, but it suited us as we just wanted to relax.

Miinukset: The Friday barbecue was a disappointment. Undercooked meat, cross-contamination with cooking utensils. However, our comments were taken on board and we were offered a choice of other food (we were half board). Not sure about sunbed reservation system. Saved rushing in the morning, but then you're stuck in the same place unless you want to go hunting for beds without tags.

Plussat: It was very clean, comfortable and the staff were helpful.

Miinukset: We wanted something quiet - don’t come if you’re looking for a party. Some of the dinner options at the buffet cater to the many German guests. However there are lots of options and we ate well.

Plussat: We both really enjoyed the Spa Facilities, the Dead Sea pool is something else! Very clean tidy hotel.

Plussat: The food was very good and the service too. The staff were helpful and did all they could to help us with anything we needed. The hotel facilities were modern and comfortable, and location excellent, right on the promenade.

Miinukset: The room we stayed in was in need of an update, although it was quite adequate for our needs. We chose the room for its location separate from the main hotel building, in the gardens. It was more private than the other rooms.

Plussat: Loved the bungolw by the pool. Spa, darkroom, roof terrace all excellenct. Breakfast every morning was spectacular, also the gym we used these facilities every day. A big thank you to the staff who always made us welcome

Miinukset: 10 min walk to San Agustin shopping centre especially at night if you wish an evening meal out. Not sure if taxi will take you. Also no ATM in hotel. The evening entertainment very poor catered for Germans which l felt left out being English.

Miinukset: The way they give you the sun bed. All guests get their sun bed, men verty few use their sun bed, i.e. that a lot of sun beds was not available for us.

Plussat: Locatation and facilities. Warm pool water. Service by polite staff

Plussat: Staff, clean, restaurants (especially cafe le mar) everything x

Miinukset: Lovely experience, met all our expectations, wish we could afford the pent house!

Plussat: Very helpful Bar staff, very good house keeping staff, good Evening enterainment, location for other restuarants very good, pools are varied and good.

Miinukset: Reception staff poor and aloof, extra charges for WiFi, in room safe and Pool towels!

Plussat: Great facilities if everything was maximized

Miinukset: The pools should be heated

Plussat: Kaunis ja hyvin hoidettu ulkoalue. Mukava henkilokunta.

Miinukset: Tupakoitsijat terrorisoivat. Harvoin enaa nakee tupakka-automaatteja kuten tassa hotellissa. Hotellihuone vasahtanyt, kuluneet huonekalut. Minibaari-systeemi- jos haluat vesipullon kylmaan voitkin joutua maksamaan ulos otetuista juomista vaikka laitoit ne takaisin. Ei siis saa kayttaa jaakaappina!

Plussat: Ihana puutarha ja monta uima-allasta. Illallinen ja aamiainen laadukkaat ja valikoimaa riitti.

Miinukset: Huone korkeintaan kolmen tähden veroinen. Toilettitarpeet puuttuivat, piti läydä kaupasta hakemassa sampoot ja kosteusvoiteet. Tämän luokan hotellissa pitäisi nämä olla huoneessa.

Plussat: Suuret uima-altaat, viihtyisä ympäristö ja lobby. Henkilökunta pääsääntöisesti ystävällistä, monet jopa muistavat vanhat asiakkaat, vaikka kyseessä suuri hotelli. Riittävästi aktiviteetteja. Aamiaisbuffet monipuolinen, myös illallisbuffet ok.

Miinukset: Vaikka yleiset tilat ovat viihtyisät ja kauniit, niin huoneiden sisustus ei vastaa hotellin yleistä tasoa, huonekalut ilmeisesti edelleen samat kuin hotellia perustettaessa v. 2000, eli ovat jo aika "kulahtaneet".

Plussat: Kaikki toimi mainiosti, upeat uima-allasalueet, tilaa aina jokaiselle. Huonekortti toimi valuuttana hotellin alueella. Aamiainen erinomainen, ei tarvinnut jonotella missään.

Miinukset: Kaikki hyvin.

Plussat: Locat ion, great breakdast, entertainment in hotel.

Plussat: Kyseessä on keskitason hotelli jonka sijainti on keskeinen, kaikki oleellinen on lähellä. Hotellin yleiset sisätilat ovat hyvin hoidetut ja kauniit. Puutarha-allasalue on myös kaunis ja siinä on melko hyvät palvelut.

Miinukset: Minulle alussa tarjottu huone oli etäällä hotellin muista palveluista ja parvekkeelta avautui näkymä rakennustyömaalle, josta kuului myös koneiden hälyä. Vasta seuraavana päivänä pääsin muuttamaan samaan kategoriaan kuuluvaan huoneeseen jonka sijainti oli parempi. Päivällisjärjestelyt olivat heikot, ravintolaan oli pitkä jono kun toinen ravintola oli suljettu. Päivällisruoan taso oli keskinkertainen tai heikko, buffetissa oli myös pitkät jonot. En suosittele päivällisen ostamista hotellista, lähellä on paljon ravintoloita joissa palvelu ja ruoka ovat parempia.

Plussat: Hotel is very well run, excellent location and garden and pools are extraordinarily.

Miinukset: Rooms need some updating.

Plussat: Very nice hotel with family friendly amenities, clean and modern. Nice gym and great kids pool. Good location and overall we would recommend it. Our only complaint was the noise from the hotel bar.

Miinukset: Too much noise from the Hotel Bar late into the night. For a family with kids it was like a house party nearly every night. We requested a transfer further away from the bar but without success.

Plussat: Huikea hotelli!

Miinukset: Bungalowissa hiukan likaiset lattiat

Plussat: rauhallinen paikka nukkua

Miinukset: wc pönttö kaipaa bidesuihkua,jos on ei tarvitse käyttää niin paljon wc-paperia.

Plussat: Aamiainen oli hyvä, todella hyvät valikoimat

Miinukset: Aktiviteetit olisi hyvä olla tiedossa myös majoituksen vastaanotossa, esim A4 lista tiskillä.

Plussat: Pools, facilities and apartments were excellent.

Miinukset: Some of the staff were a little grumpty at times but they were in the minority

Plussat: Our 4th stay here and as good if not better than before would definitely book again

Plussat: Rauhallinen ilmapiiri. Ei mitään ryntäystä aurinkotuoleille aamuisin. Monipuolisen aamiaisen sai nauttia altaan äärellä terassilla tai sisällä. Kahvi tarjoiltiin pöytiin. Tarjolla oli riittävästi vaihtoehtoja myös lapsille. Uima-altaat oli isot, lämmitetyt ja lapsille sopivat. Oli iso syvä allas ja iso syvenevä allas erikseen. Lapset rakastivat niissä uimista! Tilaa oli. Bungalowi oli siisti ja viihtyisä. Omalla kattoterassilla oli mukava nauttia auringonlaskusta. Ruokakauppoja oli ihan vieressä, samoin isompi ostari. Ranta kävelymatkan päässä.

Plussat: Great pool facilities and kept very clean

Miinukset: Access to property with a baby pram was difficult

Plussat: Erittäin hyvin varustettu huone, keittiössä kaikki tarvittava, kunnon jääkaappi, pakastin, keittimet. Hyvät sängyt, petivaatteet, tarpeeksi tyynyjä. Lämmitetyt uima-altaat lapsille, kylmävesiallas poreallas vieressään vain aikuisille.. toinen poreallas jota lapsetkin voivat käyttää. Ohjelmaa ja leikkejä lapsille.Ravintola edullinen lounaspaikka, hyvä aamiainen, ystävällinen henkilökunta. Olimme bungalowissa, jossa 2 makuuhuonetta ja 2 kylpyhuonetta isovanhemmat ja tyttären nelihenkinen perhe (lapset 5 ja 9v). Televisio olohuoneessa sekä isovanhempien makuuhuoneessa - aikuisille YLE tv1 ja lapsille disney-kanava ym.

Plussat: Excellent friendly helpful staff. Central location. Perfect Hotel offers great entertainment day and night. The entertainment staff couldn't be more helpful who went out of there way to accommodate and encourage taking part in activities. Couldn't ask for better apartment maintained by olga who gave 1st class service with additional personal touch. Hoping to come back next year. *****

Plussat: Quick and friendly reception staff who gave directions to all facilities including shop which was on the edge of grounds . Rooms were a little dated but clean and had small kitchen space . Was only staying for a single night so didnt use any other facilities but outdoor facilities for sunbathing looked reasonable both by the pool and at room . Also ample parking outside front of hotel.

Miinukset: Beds were quiet hard as was sofa in living area.

Plussat: The bungalow it self was good and the area surrounding it was great. Pool areas were excellent and there was enough room for everybody. The animacion team, waiters/waitresses and cleaning staff were all excellent at customer service, very polite and smiling!

Miinukset: The reception staff has a lot to improve with kind customer service.

Plussat: Viihtyisä, hyvin omaa tilaa ja yksityisyyttä. Henkilökunta erittäin ystävällistä ja avuliasta. Ohjelman järjestäjät erittäin päteviä ja näyttivät viihtyvän työssään, iloisia nuoria. Ruokailut monipuolisia ja teemoja iltaisin.

Miinukset: Torakoita huoneistossa.

Plussat: Hotellialue hieno ja paljon aktiviteetteja. Maajalassa olevat bungalowit tosi kivoja. Paljon vaihtoehtoja urheiluun (kuntosali, jumpat jne...) Sijainti hyvä ja henkilökunta ok.

Miinukset: Keittiössä ei uunia. Päivittäinen siivous huoneistoissa suurpiirteistä. Näytti sama moppi olevan käytössä joka huoneistossa ja huoneessa. Hygienian kannalta olisi hyvä tätä vähän tarkentaa. Petivaatteita ei vaihdettu kertaakaan viikon aikana.

Plussat: Lovely property with a very down to earth feel.

Plussat: Very convenient hotel. Good front desk staff. Kids loved it!

Miinukset: The beds could be more comfortable. Interior doors need a little maintenance.

Plussat: Viihtyisä bungalowi alue mistä löytyy peruspalvelut. Henkilökunta ystävällistä. Ohjelmaa pitkin päivää sekä illalla perheen pienille ja aikuisille. Perhebungalowit hyvän kokoisia. Siivous hyvää. All inclusive buffet löytyi. Keskeisellä paikalla.

Miinukset: Altaiden vedet voisivat olla hieman lämpimämpiä. Meidän perhebungalowin aikuisten makkari haiskahti homehtuneelle ja ummehtuneelle.

Plussat: The accommodation was lovely, cleaning staff efficient and friendly, the complex was very family-friendly.

Miinukset: 17 euro for the loan of an iron.

Plussat: Love the 2 bed bungalows. The whole place was kept spotlessly clean. Great for kids, 2 playgrounds. Splash park, slides for older and younger children.

Miinukset: The bed in the main bedroom was uncomfortable. We ended up swapping with the kids and my husband and I slept in their single beds... much more comfy.

Plussat: Huoneisto siisti ja tilava. Koko alue hyvin hoidettu ja avara. Aktiviteettejä runsaasti ja monipuolisesti. Kauppoja lähellä. Parkkipaikalla hyvin tilaa.

Miinukset: Altaiden vesi kylmää. Epäystävällinen työntekijä vastaanotossa.

Plussat: Mukava paikka hyvällä sijainnilla. Parasta on, että saa asua maan tasossa ja on hiukan "omaa" pihaa. :) Hinta-laatu on hyvin kohdallaan.

Miinukset: Altaiden vesi on viileähköä verrattuna siihen lupaukseen, että altaat ovat lämmitettyjä. Siis varmaan on lämmitetty, mutta turhan vähän. Astiastoa on niukanlaisesti. Kokonaisuus kuitenkin hyvä.

Plussat: Lasten altaita monta Siistit huoneet

Miinukset: Kylmät altaat

Plussat: Aamiainen oli erinomainen ja sijainti hyvä.

Miinukset: Huoneen valaistus (lukulamppu sängyssä) olisi voinut olla parempi.

Plussat: Kokonaisuus teki lomasta juhlaa

Miinukset: Tyynyt vuoteessa ja ilmastointi ei toiminut.86

Plussat: Nice room with beautiful lights, small tv and small fridge. Lovely breakfast. All the people (reception, restaurant, cleaning) are polite. We had a very good time. I contacted them only one day before the arrival, to include the romantic package and they were responsive and said it can be done.

Miinukset: We got the romantic package. The rose petals are artificial. The balloons and the bear were lovely. But they forgot the rest of the things included in the package. We managed to speak in English and sorted out the romantic package issue. It was however a bit hard to speak at the reception because they partially understand English. They brought the missing bottle of wine and fruit plate, but once again they forgot something: the box of chocolates. No soap at the sink. The cleaning didn't bring any soap next days either. We used the soap from the shower. Slow free internet. But perhaps that's understandable since the hotel is on an island :).

Plussat: Uima-allasalue kiva, aamiainen runsas ja paljon eri vaihtoehtoja tarjolla.

Miinukset: Huoneen äänieristys ei ollut hyvä ja kylpyhuoneen ilmastointi huono.

Miinukset: Vuode liian kova.

Plussat: Erityisesti siisteydestä ja runsaasta ruokavalikoimasta ja sijainnista

Miinukset: Ruokalan tungoksesta ja asunto 1. kerroksesta

Plussat: Erinomainen monipuolinen vaihteleva buffe ruoka!

Miinukset: Hiukan kolkko mutta siisti. Ei pid`e:ä vessassa.

Plussat: Very clean, modern and well maintained. Excellent value for money

Miinukset: Not much to complain about. Staff don’t speak good English and not good at explaining how half board system works

Plussat: Lovely rooms, very modern and equipped to a good standard. Excellent bathroom.

Miinukset: All was good - the beach quite close, although uphill on the way back. However, for those not willing to walk, a taxi is only £2 to £3.

Plussat: food very good, good selection, however cold and no microwave which was a pity as it was very tasty.

Miinukset: As above, food hotter, also hotel very cold for my liking. we had to hire a heater for our bedroom a cost of 25 euros. I have been ill and even though this was explained to reception staff we still had to pay this charge.

Plussat: Very nice pool

Miinukset: Fantastic breakfast

Plussat: We only stayed for one night so didn’t get to use the pool or any other facilities. The room was comfortable and clean. It is only a 5 minute walk to the yumbo centre.

Miinukset: Pool was freezing and steam near worked

Plussat: siisti

Miinukset: ilmalämpöpumppu ei toiminut, korostetusti esillä esitteissä että hotelli erikoistunut homoparien majoitukseen, esite kuvissa ei laisinkaan hetero kuvia

Plussat: Everything it was perfect! I really loved. The staff it was so nice! Ivan at the reception is very smiling, kind, helpful and polite.

Miinukset: For the price that we paid, I think in the breakfast is missing more option of croissant (as chocolate or marmalade), or pies/cakes, or more options of juice (they have only orange juice), or crackers... But the guy who works in the breakfast room is really kind! In the end, it's a regular breakfast, not bad, just regular ;-)

Plussat: Kampaaja

Miinukset: Hinta/laatu

Plussat: Very clean jacuzzi was wonderful as pool would be too cold in January

Miinukset: Squeaky door on the balcony

Plussat: Had a lovely stay with pool view, great facilities and very convenient

Miinukset: Nothing was wrong

Miinukset: Pientä remonttia hotelli kyllä jo kaipaisi.

Plussat: The staff, the atmosphere, the swimming pool, jacuzzi, sauna

Miinukset: The drain of the standing shower was partially blocked so dirty water drained very slow

Plussat: Rauhallinen hotelli, josta hyvä liikkua eri kohteisiin. Voisi olla oma alue nudisteille.

Miinukset: Altaalla musiikki soi välillä liian äänekkäästi.

Plussat: The staff were super helpful and friendly. The accommodation was lovely with lots of great personal touches. The breakfast was excellent with a fantastic range of food available.

Miinukset: Nothing

Plussat: Location wise it is a good decision.

Miinukset: - The pool was freezing cold, Hot tub was extremely dirty - you could simply smell the chemicals inside but the water was still cloudy. - The room wasn’t properly clean either, the journals inside were wet and the table sticky. - Terrible mattress, very unhealthy for the back bone. Overall, the price is very inappropriate for the poor service. If it was a less price I would not complain about those things.

Plussat: Beautiful hotel on a beautiful location! All personel are very nice, food is delicious and I believe it is the best hotel I have ever visited!

Plussat: breakfast was good, room clean, the view is stunning and the hotel is in the middle of the mountain

Miinukset: the hammam did not work

Plussat: Incredibly stunning views - this outweighs the cons!

Miinukset: Food was ok, lots of barking dogs at night, old plumbing smelt a bit funky

Plussat: The hotel is a good place for relax staying in homelike and well cared spaces and offers a great view. The staff was very kind.

Plussat: Upeat maisemat ympärillä, ystävällinen henkilökunta, ihana rauha ja siisti huone sekä hyvä sänky selälle.

Miinukset: Ruoka oli ihan kamalaa, mutta oli syötävä hotellilla, koska kylällä ravintolat olivat jo kiinni klo 20.

Miinukset: Lämpimät ruoat buffet illallisella olivat molempina iltoina kylmiä tai korkeintaan haaleita.

Plussat: The hotel was excellent

Miinukset: Not all the facilities in the spa worked (the moisture sauna) it seemed, but otherwise good

Miinukset: Only the shower Needs to change

Plussat: The views are amazing and the reception impresive. The barman was the most helpful and we enjoyed a couple of rounds of billiards. The room was comfortable and spotlessly clean. The food was extremely good value. It is far from fine dining but at 10 euros per person the buffet was varied and substantial. Breakfast was even more varied and we certainly appreciated this. We enjoyed a one night stay.

Miinukset: There is unfortunately very little atmosphere. I jokingly compared it to the overlook (some will know what that means). Its a huge hotel that feels empty and heartless. The main attraction is of course is view but they need to employ a window cleaner and the view from our room was obstructed by a tree. The shower facility was acceptable (we suggest a new shower head). More pillows would be appreciated. We found our way around the dining process but it wasn't obvious. The staff were friendly but not immediately attentive or aware of your needs. Anymore than a short stay might be disappointing.

Plussat: Great location,beautiful view,helpful staff,comfy bed and sunbeds on the terrace.

Miinukset: We found it overpriced. For a 4-star hotel the restaurant could offer wider variety of meals (salads during dinner etc)+the service during the evening meal was too slow (the kitchen)-we waited over 30 mins for our meals.

Plussat: The staff are excellent and very friendly the location of the hotel is also very good the drinks are also very good on all inclusive

Miinukset: The food was awful it lets this hotel down the hotel itself is great good location staff are excellent and friendly but we have been ill for the first time ever abroad meals done in oil or sauce or coated in herbs and spices there is no variety and a lot of it is. recycled meal to meal and I have never seen so much turkey in my life in one form or another also this is just a suggestion a metal step ramp or a ramp into the pool as I noticed and heard a lot of people say they could not get into the pool which was lovely I might add

Plussat: Good food options each day

Miinukset: Position of our room next to cleaning cupboard

Plussat: Rooms and pool

Miinukset: Food was ok

Plussat: Loved the location

Miinukset: Rooms weren’t as clean as before

Miinukset: We arrived around midnight but the all inclusive had stopped I think a couple of bottles of water would of been nice considering we paid for 7 days yet we only facilitated 5 and a half

Plussat: Really nice hotel. Food was so delicious. Close to the beach and to the shops. Staff so friendly and always happy to help. The entertainment team absolutely amazing, specially Jose. We will definitely return.

Miinukset: No nuggets for my boys ☹️

Plussat: Aamiainen , lounas ja illallinen loistavia. Loistavat valikoimat ruokaa, ei vallan samoja. Harvassa paikassa illalliseen kuului kahvi jälkiruuan kanssa ja ihan hyvää punaviiniä.

Miinukset: Hotellihuoneen siivous . Sama ostoskuitti kaapinalla 12 pvää.

Plussat: Ruoka oli erinomainen ja maukas. Uima-altaan palvelu toimi erittäin hyvin ,ohjelmaakin oli sopivasti. Iltaohjelmaan olisi kaivannut laajuutta. Esitykset olivat mielestämme hyvät , Ohjelman esityspaikkaa voisi vielä ehostaa (lavan laajennus )

Miinukset: Ei ole mitään valittamista. Lämpimien ruokien selosteisiin voisi lisätä kuvat , (onko naudan -, sian _; kalan, jne,

Plussat: Breakfast

Miinukset: I think it was in the level of a 3 star hotel not 4

Miinukset: Gluteenittomat vaihtoehdot (yksi ellei ollut loppu) olivat surkeita sekä aamiaisella että illallisella.

Plussat: Clean. Modern. Comfortable beds. Close to beach & lots nearby.

Miinukset: Walls a little thin so you can hear your neighbours. Bathroom door is glass so you can hear each other clearly between rooms & at night this means light from the walkway comes into the room.

Miinukset: the swimming pool wasn’t heated ad reported

Plussat: The whole experience was good. Staff couldn’t have been more helpful and they were all very efficient. The food was 100% and varied daily. Beds extremely comfortable. Great mix of all nationalities. For an on the street location, it did not bother us as we loved the 5 minute walk to the playa. The Spa and massages.....

Miinukset: Noisy upstairs neighbours directly above, woke us on our first and third night of our 3 night stay about one am....sounded as if they were dragging chairs and tables across the floor for about 15 to 20 minutes.....Difficult to get back to sleep afterwards!!! Not the hotel’s fault but showed not very good sound proofing for ceilings/floors as we never heard neighbours either side at all during our stay. The entertainments only shown on a daily basis.....if it had been a weekly list we would have chosen to stay another night as there was a saxophone player shown for tonight...after we left!! Perhaps your website could show the entertainments.

Plussat: Vuode, aamiainen, näkymä, rauha, allas

Miinukset: Haju kylpyhuoneessa, pyyheliinoja ei vaihdettu, musiikkimelu terassilla 11 asti, siivoustaso

Miinukset: We paid for all inclusive but this fell short of what I expected, We had to pay for a shot of lime in a vodka / lime & soda, We had to pay for drinks on the roof top bar after 6pm, We didn’t let this spoil the holiday but definitely wouldn’t use the hotel again.

Plussat: Everyone everything

Plussat: Fantastic breakfast, quiet and no children:) And close to the beachpromenade.

Miinukset: No parking aviable in the neigborhood for 24/7-parking.

Plussat: Hotellin henkilökunta on todella mahtava, yhteen hiileen puhaltava, porukka. Asiakkaan viihtyvyys tuntui olevan tärkein asia heille. Kiitos kaikille, jatkakaa samaan malliin

Miinukset: Huoneessa ei todellakaan ollut merinäköalaa, oli kyllä merenpuolella. Se oli pettymys, koska huonekuvat hotellin sivuilla näyttivät erilaista maisemaa

Miinukset: People scrapping chairs across the balcony at all hours.. very noise

Plussat: nice roof terrace

Miinukset: a seaside room should be explained at booking as we didn't have a sea view just a view of a tree. Seaside means you are not on the roadside

Plussat: Very good hotel, very friendly staff, they have prepared impeccable with attention to every detail for the new year party, incredible MC, good music, extremely good atmosphere. Rich dinner and refined meal We keep in mind, we have left with nice memories

Plussat: Sijainti on hyvä, hotelli on vähän lian iso, ruoka on erinomainen , palvelu on hyvä, siisti.

Miinukset: Huoneeseen oli pitkä matka.

Plussat: Large hotel that catered for all type of guests.

Miinukset: Should have a quiet separate lounge area for Deluxe Room Guests.

Plussat: Excellent Food and Location

Plussat: Vastaanoton henkilökunta oli ystävällistä.

Miinukset: Kova meteli jatkui myöhään yölle, olematon äänieristys, melu kuului ulkoa ja sisältä käytävästä. Allaslaueen viihde kuului aivan järkyttävän kovana myös pitkin päivää. Ei jääkaappia, ei ilmastointia, ei wifiä. Kaikki lisämaksusta. Parasta oli, että yövyimme täällä vain yhden yön.

Plussat: The room was large and very comfortable, and in a good location

Miinukset: I did not rate the food not much variation, not always hot. I expected better quality food for the price I paid. The hotel is too big for my liking.

Plussat: Monipuolinen ohjelmaa, laaja alue, niikun omkaupunki

Miinukset: Kuntosali ja allas odotettua pienempiä. Ruuan taso vaihteli ja useamalla aterialla samoja ruokia.

Plussat: Good location with some very good bars and restaurants nearby. The animation team were very good and most of the staff were very pleasant. We've been twice at Christmas and although some changes made this year were not an improvement overall a very good place to holiday.

Miinukset: Variety of food could have been a little better, you wont go hungry but if your not a lover of pork or fish, you may have a problem. The Christmas dinner was a bit of a disaster as we had to queue up for up to 40 minutes to get food.

Plussat: Huone oli todella freesi, kylpytuotteet plussaa. Aamiainen runsas ja hotelli hyvällä paikalla!

Plussat: The hotel is massive with a great range of facilities and plenty of space for everyone. We spent 1 week over New year and the weather was fantastic. The hotel is around 10 minutes walk from the beach and 15 minutes from Jumbo centre. There are plenty of bus stops near by. The hotel staff are all very friendly including waiting staff. They work so so hard and I’m sure there is a lot of people working behind the scenes tirelessly with regards to cleaning cooking and planning. Thank you to all the staff for creating a great experience for our first visit. We definitely recommend this hotel. 4* +

Miinukset: The size of the hotel is huge and it may be worth while asking for a room closer to the amenities for people with reduced mobility. This wasn’t a problem for us but we can only imagine someone old having to walk to our room 895 which is the top floor and the last room. On a good note AMAZING views!

Plussat: Aamianen oli monipuolinen,mutta kovin meluisa ympäristö.

Miinukset: Tupakointi alueita voisi meritä esim. niin ettei kaikissa pöydissä voi polttaa terasseilla. Osa pöydistä voisi olla no smoking.

Plussat: Location facilities and staff are amazing

Miinukset: The food is extremely poor