Hotel Zephyr

Nothing. There was nothing that they did to redeem the sub standard service that was provided at check in.

The air conditioning barely worked. The room was stuffy and had no air ventilation. You could hear people walking around on the floor above. The car parks were not only ridiculously expensive, but they were too small to fit a medium sized SUV. There was an off smell in the air that really stunk. The room was very small for the price paid. The staff were very grumpy and not helpful at all. The reservations team don't respond to any questions and when I asked them why at the front desk they told me that it wasn't their problem. We will definitely not be back as they do not make the San Francisco experience a pleasant one at all.

Great location, decent price for the area.

We paid extra for a king size bed and were put into a double size MURPHY bed! What a joke, we were so uncomfortable all night and the bed sloped downward toward the head of the bed so the blood was rushing to our head while we slept. Worst night of sleep ever and they had overbooked their hotel so they couldn't move us! I will not be staying there again!