Sw Hotel

The hotel itself is large and well kept. The lobby is lovely and very large with a side lobby near the breakfast area that would be great for a private gathering.

The staff seemed uninterested in our comfort. The first evening I asked if I could have wine glasses sent to our room and they just told me to drink out of the plastic. They looked at me like I had asked for an antelope to be delivered! They told me they didn't have wine glasses. . . odd. The breakfast was spare and dry. There was only milk - not half and half for the coffee. Not a big deal unless you take into account how simple it would be to provide. The only eggs were hard boiled and everything was very limited. By 8:30 there was no fruit. There were two waffle makers with whipped cream and chocolate chips. The parking garage takes a bit of skill. It's in the basement and you will be charged an extra $22 per day to park. There was a weird noise in our room that woke us up several times. It was in our daughters' room too. We couldn't figure it out. Almost like flapping wings. The neighborhood has its' share of homeless and drug addicted asking for money or, in one case, the asker skipped right to asking for drugs! That part is a little scary and the streets double at toilets for a lot of those unfortunate people so watch your step. The sad thing about San Francisco is that you will be astounded by the change in the city if you've been there before the housing issue. So many homeless and needy people. It used to be such a clean and fun town. Don't plan on walking around too many unknown areas. Tourist spots are okay but not all neighborhoods or downtown. We went to a downtown bakery that's open 24/7 and it was great but there were so many vagrants and tents around us that we wanted to depart the area fast!