Wyndham San Jose Herradura Hotel & Convention Center

Convenient to airport but room not clean/in disrep

After seeing my room, I was expecting the rest of the hotel to be run-down and in disrepair. I was happy that the breakfast buffet was good, and offered good selections, and everything there looked and 'felt' clean. Proximity to airport and free shuttle were plusses.

I had a one-night stay in advance of my flight from the airport. So, I chose this hotel for proximity to airport and the free shuttle. The room was run-down. Not at all what I expected given the reviews. The bathtub had broken tiles; the bathroom floor had broken tiles and long stray hairs. All of that, of course, makes for an uncomfortable stay because one is constantly wondering about whether there are other lurking 'unseen' unclean/unsanitary conditions. My room looked "out" onto a glass enclosed hallway, so unless I wanted to be visible to anyone walking by, I had to keep my black out curtains closed.

Ok experience.

I like that the hotel provides transportation to/from the airport. Also the breakfast good variety. The staff was great ( the bell people) as well as the system technician I had an issue with my phone and he took his time to help me.

I didn't like the condition of my room. I didn't mind the tower I had didn't have an elevator. But the rooms need an upgrade. When I got to my room the light didn't work so I used the lamp. The bathroom was in bad condition the tiles on the bathtub were cracked and missing the tub had a yellowish color. When I took a shower the water didn't drain right away so it was gross. The ceiling and floor of the bathroom in bad shape. The bed every time I moved the headboard will hit the wall and made a noise. They probably have better rooms I was told they are remodeling some of the rooms. I was in tower 5. I was just staying one night.