Residence Inn by Marriott San Francisco Airport/San Mateo

Room size

It needs to be updated but it looks like they're working on that right now

Comfortable beds.

Rooms need to be renovated/updated.

I liked the room overall. It was comfortable and clean.

The staff was very rude. They charged me $250 for a “deposit” because they were afraid we were going to party. I was here for business. They also charged me a $50 early check in fee, and on top of that $10 for parking in an area with absolutely no off street parking. which is absolutely outrageous. The whole time while dealing with them they were rude and had horrible attitudes, they were also very reluctant to allow my partner to check into the room without me, even though I had put his name on the registration as well. Once I asked to speak to a manager they then found a way for us to allow him to check in properly. Overall, I would never stay here again or recommend this place to any of my family, friends, or colleagues . There are plenty of hotels in the area that offer the same amenities and better customer service.