Oceana Inn Santa Cruz

Yes the room door was so hard to open and I had to change rooms the next morning.

I will never come back here. Very bad contact with stuff. It's over a week and I still do not have my deposit back. I contacted them and they emailed me a picture of the computer screen as an answer. Nothing was visible and definitely took them more time to reply to me taking this picture. I was expected a print screen of the statement from their system but unfortunately they have chosen more suitable option for them. They do not respect a customer, they do not clarify anything and do not want to close topic in good manners. A silly and unprofessional people.

This is my second stay here since October 2018. The last time as well there was a conflict/lack of accommodation when I requested a bit of flexibility in check in or out. This time it was a bit of an attitude about my coming in to Santa Cruz by a scheduled Greyhound bus that put me here about 1 1/2 hours before their 3 pm "check in"! I fail to see what the issues were about this as I've been down here during the Christmas holidays before and from what was apparent they were hardly overbooked!

Room accommodations need some updates! Both an electric wall heater set on lowest setting is extremely noisy and disruptive during the night when it comes on! Also some electronic device from the room next to me makes noises I can hear as well!