Etsi halvat lennot: Scoot

Horrible airline

Plussat: Nothing

Miinukset: The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine.

Okay for a budget airline

Plussat: The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice.

Miinukset: I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper.

Terrible boarding

Plussat: Nothing other than punctuality.

Miinukset: After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service.

flight delayed by almost 2 hours

Plussat: Scoot upgraded to a bigger plane, and as a result had more empty seats

Miinukset: flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed.

Disorderly boarding and terrible food logistics

Miinukset: Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself.

Plussat: It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?