Etsi halvat lennot: Scoot

Miinukset: arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight

Miinukset: Flight delayed. Please be punctual if can’t be earlier.

Plussat: Nothing

Miinukset: No delays

Miinukset: Flight delayed.

Plussat: Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up.

Miinukset: Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again.

Miinukset: Everything

Miinukset: N

Plussat: The leg room

Miinukset: Boarding process

Plussat: Enjoyed buying extended leg room

Miinukset: Water should be a standard on a 4 hour flight

Plussat: The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t.

Miinukset: The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all.

Miinukset: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.

Plussat: Crew were good

Miinukset: Flight was late.

Plussat: Crew were good.

Miinukset: I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late.

Miinukset: Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either.

Plussat: Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous

Plussat: Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok

Miinukset: I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips

Plussat: Head rest not comfortable. Short distance okay not long one.

Miinukset: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.

Plussat: Extremely rude.

Miinukset: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.

Plussat: I hope never to fly Scoot again.

Miinukset: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.

Plussat: The Business Class bed was nice

Miinukset: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)

Miinukset: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded

Miinukset: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare

Plussat: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.

2 hours delayed because an update in the software

Plussat: It was a good flight

Miinukset: The long delay......

You get what you pay for

Miinukset: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

Could use an update of refreshments available.

Plussat: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Miinukset: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Scoot are terrible

Plussat: Crew on Singapore airlines were very helpful, friendly and accommodating.

Miinukset: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.

Miinukset: Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them

Cramped, uncomfortable flight

Miinukset: I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar