Motif Seattle

The rooms were fantastic. The beds were comfortable. Bathroom was great. Underground parking was fine.

I booked and paid for this room a few weeks ago and I was extremely disappointed when I checked out only to have the entire cost of my rooms charged to me a second time without warning and for no necessary reason at all. I paid for them in full three weeks earlier! I received a very canned unacceptable response three times in a row from an extremely unhelpful and un-personable younger African-American woman, letting me know that the funds would be returned to my account in 5 to 7 business days. This is unacceptable and I will be even more disappointed if no one contacts me tomorrow to try and resolve this matter. I will keep you posted on here as to whether or not I hear from someone. I would’ve thought with your occupancy levels being below 20% right now in Seattle I would‘ve received better treatment than this. We loved the rooms and everything about it but I was very disappointed with the lack of help I received from a couple of different employees.

The proximity to the convention center. The bed was very comfortable. The assortment of movies was was amazing.

The Keurig was a disappointment. The pay per view was very difficult. We spent little time in the hotel - I didn't have time to try the gym, but was grateful it would have been available.

The location was ideal. A lot of activities to do near the hotel.

I have stayed in better hotels for a better price. The hotel was definitely overrated. Also, the bathroom's shower had stains.