Etsi halvat lennot: Shandong Airlines

You changed my ticket but made an error

Plussat: The flight itself was fine.

Miinukset: I received an email that my ticket had been changed. In stead of a layover in Yantai, the new ticket said I had a layover in Qingdoa. I went to check in and the Shandong airlines employees said that both tickets had been cancelled. Thankfully they gave me a free ticket to Yantai, but were completely different time. I am very upset with Kayak or whoever changed my times.

Good airline

Plussat: Professional staff

Plussat: Very good food

Plussat: The crew was fantastic, were consistently professional and pleasant through a very difficult situation.

Miinukset: Boarding time was the same as standard flights, when this route is on a Chinese shopping destination. Plane was delayed 30 minutes because half of the passengers needed to check luggage at the gate. Either boarding should be earlier, or the one bag per passenger rule should be enforced before getting to the gate. Nearly half the plane had brought at least two or three carry-on suitcases.