Grand Hyatt Shanghai

Very good location to major points i was about to see

Wind! it is impossible to sleep during high wind. Metallic construction on the facade of the building is resonating with the wind and making loud noises in the room.

The rooms are very clean The view is amazing The pool, gym, sauna etc. are very clean

First of all I have to say that we’ve been at this place over the Chinese national days, so maybe at a different time things would have gone differently. Nonetheless far from the 5 star service you should expect. For check in we got a number, even when we were called out we had to queue in a another line. Nobody was taking care of the luggage or showing us our room. No problem in a 3 star hotel but at a hotel in this price range I expect more. We went to bar at the 87th floor in the evening, a whole area was locked down because it was literally raining inside (not dripping). And for a Hotel that has around 500 rooms it was very disappointing to have such a small breakfast restaurant. We had to wait 15 minutes in the morning to even get seated. Once that happened we went to get food we came back to an already cleared table, so better stay seated. The lady making the Chinese pancakes was very rude to my girlfriend when asked what different choices she could have. All in all disappointing for the really not cheap price.