extremely poor room service. We called ordering 3 separate times all of which had to be cancelled after over 2 hours of waiting EACH TIME
Not worth the price
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though.
Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
Friendly and welcoming staff
The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
Close to Boardwalk. Very clean and comfy beds.
Breakfast was not included.
Poor Customer Service
The hotel itself was really nice. The beds were comfy and shower was clean.
The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
The location was perfect for quick access to the interstate and the parkway in Shreveport.
We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos.
Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
Hilton Shreveport sijaitsee keskustassa, ja Shreveport Convention Center (kokouskeskus) sijaitsee 2 minuutin kävelymatkan päässä ja Sam's Town Casino (kasino) 7 minuutin kävelymatkan päässä. Käytössäsi on business center, express-sisäänkirjautuminen ja express-uloskirjautuminen. Asiakkaiden käytössä on lentokenttäkuljetukset (saatavilla pyynnöstä) ilmaiseksi.
Perustuu 541 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Kaikki Hilton Shreveport varaukset – jopa ne joita ei voi peruuttaa – voidaan hyvittää täysin 30. kesäkuuta 2020 tai ennen sitä. Saadaksesi lisätietoja vieraile Hiltonin COVID-19-infosivulla.
Hilton Shreveport osoite on 104 Market Street, ja sen etäisyys kaupungin Shreveport keskustasta on 0,9 km. Hotellin Hilton Shreveport lähin maamerkki on Shreveport Convention Center.
Hotellin Hilton Shreveport sisäänkirjautumisaika on 16:00 ja uloskirjautumisaika 11:00.
Ei, Hilton Shreveport ei tarjoa ilmaista WiFi-yhteyttä.
Ei, Hilton Shreveport ei tarjoa ilmaista pysäköintiä.
Kyllä, Hilton Shreveport tarjoaa ilmaisen lentokenttäkuljetuksen.
Hotellin Hilton Shreveport etäisyys on 10,2 km kentältä Shreveport. Hotellin Hilton Shreveport etäisyys on 91,3 km kentältä Longview East Texas Regional.
Kyllä, hotellissa Hilton Shreveport on uima-allas.
Hilton Shreveport on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.