Silao hotellia

Plussat: This is a new hotel -- clean and quiet, right at the airport. The breakfast is good and the room was very comfortable with strong wifi and cable with CNN. There is a restaurant next door that is ok if you are really hungry. There is an OXXO about 100 yards away. I mention these two businesses because the hotels at BJX are all quite isolated.

Miinukset: I hate to complain about hotel staff because I know they have difficult jobs, but this hotel is without a doubt the most unfriendly and unhelpful place I have ever stayed -- and they had two chances because I was there twice in two weeks. The prevailing attitude seems to be shoulder shrugs and I never got a smile or kind word from anyone, even after healthy tips (which two of the staff literally grabbed out of my hand without any acknowledgement) These are symptoms of serious management problems. One more thing -- the hotel obviously uses bleach on the sheets which can cause asthma and other discomforts.

Plussat: Great bed! Loved the choice of soft and firm pillows, real glasses for water and wine, friendly service, free shuttle to the airport. Great shower!

Miinukset: The decor is really stark. It would have been nice to have some art on the walls in the hall.

Plussat: Very nice, exceptionally clean and only 2 minute shuttle ride to the airport. Next door to decent italian restaraunt, has good tv choices and very comfortable beds.

Plussat: The showers were amazing. The beds were comfortable.

Miinukset: That no one told us we had to use key cards to get lights tv to work

Plussat: Clean and close to the airport

Miinukset: Terrible coffee

Plussat: The rooms are spacious and very comfortable. The hotel is very clean and all staff are very helpful.

Plussat: Comfortable beds, spacious room with refrigerator and microwave, friendly staff, great restaurant next door, very close to the airport

Plussat: Cleanest

Miinukset: Parking

Plussat: Really helpful staff. Spoke english.

Plussat: Big and nice room.,confortable bed, clean

Miinukset: Brakefast could be better..

Plussat: Free supper, nice kitchenette, nice loveseat & sitting area. Breakfast included.

Plussat: the best part of this hotel are the suites which are convenient for a family stay thru weekend

Miinukset: The dog run area was a bit on the small side. My ride to the Bajio Airport5 minute ride)cost 250 pesos. He wanted to charge 350! The hotel should set a fair price with ride services so clients don’t get ripped off.

Plussat: The breakfast buffet was delicious. The beds were very comfortable and out room was very clean. All staff were very friendly, especially to our dog!

Miinukset: I have NO complaints.

Plussat: Room was excellent!

Miinukset: Hotel is way over priced for not to offer transportation to and from airport. Taxi you scheduled for me at a price out of my pocket at the end I was charged more of what you had said it was going to be.

Miinukset: Executive suite king room 7th floor. Furniture is trying to be too modern no comfort. Bed, memory foam, too stiff for me. Restaurant, too expensive for the quality, lounge snack food, breakfast was good. Pool nice. Staff excellent!!!!

Plussat: This hotel was a complete surprise, as we arrived late and left the next morning for San Miguel de Allende. It is so comfortable, immaculate, great restaurant and excellent service. They did not leave out anything to make us comfortable...great bathroom, free minibar, quiet, convenient from León airport.

Miinukset: It was perfect!

Plussat: Location

Miinukset: N/A

Plussat: The breakfast was good, the view for executive customers is great.

Plussat: Everything about the hotel was excellent. The gym provides bananas and water, every hallway has coffee, tea and cookies early morning excellent way to get your day. I will be booking here everytime I visit Guanajuato.

Plussat: The restaurant was excellent for dinner and breakfast.

Plussat: Delightful experience. Everything perfect

Plussat: I liked that it was clean and all the staff was very helpful. Had everything I needed for my short stay.

Miinukset: I did not dislike Anything about the property.

Plussat: EVERYTHING was superior in comparison of the hotel offerings in this area close to the airport.

Miinukset: Absolutely nothing.

Plussat: It is nice

Miinukset: The chair in front of the desk looks no in good condition, its look likes damage. It is the only thing that I do not like. The room it is comfortable.

Plussat: Very responsible!!! Near to the airport.

Miinukset: Can’t find!!

Plussat: The staff provide an excellent service

Miinukset: It could use a little more maintenance

Miinukset: Beds are so small and really hard,pillows have a bad smell, We spent almost 30min waiting for some one to open the gate

Miinukset: Even though their website indicates they have an airport shuttle this does not include a service that picks you up at the airport. Be prepared to pay approximately $15 US to get to the property.

Plussat: The free shuttle bus provided that before no such service. I felt much secure. It was excellent new commitment before 5:00am. My case was 4:30am as usual. I now decided to continue stay there. Thanks!

Miinukset: For breakfast, because too early leaving, if supply cereals or instant oatmeal with milk would be perfect in a hotel room!!

Plussat: Everyone was very friendly.

Miinukset: Not happy about waking up to no water on Monday, April 9, 2018. The lights also went out in the entire hotel due to a power outage on a different day. I figured the hotel could not control these 2 dilemmas.

Plussat: The room was clean and I was able to eat an ok dinner at Applebees.

Miinukset: There were no towels in the bathroom. The walls were so thin, I could hear absolutely everything in the room next door. I had been told that there was a free shuttle at 4:00 AM (I had an international flight at 6 AM) But when I arrived I was told that there was no shuttle that early in the morning. I had to pay for a cab.

Plussat: The bed was comfortable.

Miinukset: We had to wait for 15 minutes to get hot water. The bathroom was very warn down with the wall paper pealing off the walls. The phone cord was broken and we did not get a wake up call. One of the front desk employees knocked on our door lightly at 4:25 am and if I had not set my iPhone alarm to 4:00 am we would have missed our transportation at 5:00 am and missed our flight!!! I therefore thought we were due a refund for all the that made our stay a very bad experience.

Plussat: Soooo beautiful!

Miinukset: The check in process took a long time

Plussat: The rooms were great with walk out access to the pool. The food was delicious and all staff very helpful... including the chef who ensured everyone got a great meal! Loved it!

Miinukset: The hotel is about a 15 minute drive from the airport and isolated. They have a gorgeous campus, but I wouldn't want to stay too long. Although, next time we would stay a couple more days...we still haven't tried the pool yet.

Plussat: Beds, in room Hot Tube, Heated Pool, cool bar, delicious fresh food, beautiful gardens and grounds, quite and peaceful Hacienda out of the city.

Miinukset: such a great place to stay. there's zero to complain about.

Plussat: Everything about it was beautiful. Food, accommodations, staff, the ambience was all 5 star. You will pass several well known hotels. The question you have to ask yourself is it worth it. The answer is YES. Your wife will love for selecting this Hotel.

Miinukset: It’s a little far from the Airport.

Plussat: Very nice and quite place, but in the middle of nowhere. But if you are on the bussiness and go just from the work to the hotel is perfect.

Miinukset: Very very bad communication, no english speaking staff, still can not get the invoice 3 weeks after the visit :-(

Plussat: The Hacienda is in the big industrial area at the airport of Leon. The hotel area is huge! It is new and the stile of the hotel is like a real hacienda. Everything is open. Big and nice garden, pool area a.s.o. Very friendly and nice staff. Breakfast is very good standards and will be made fresh to order. Had a room with veranda. Even the airport and industrial area is near, it is very quite at night. Very comfortable bead.

Miinukset: Room was a little bit "naked" because walls a not decorated. And the light spots need a little bit more power, quite dark for reading.

Plussat: super clean and comfy. amazing food options.

Miinukset: everything was great as usual.

Plussat: Nicely designed property. Rooms spacious with nice usable balconies or terraces. Great 25m lap pool. Probably 20+ acres of all landscaped property.

Miinukset: Close to airport but in a funky industrial neighborhood.

Plussat: Hotel did not honor my reservation made through kayak

Miinukset: Timely response from management. Any response from hotel management would have been good.

Plussat: The breakfast was mediocre, the coffee was bad, but overall the hotel was ok for a one-night stay

Miinukset: I left my new electric toothbrush in the bathroom in my room. After checking out and leaving Silao I realised it, called the hotel to ask if they found it and of course they said that the cleaning personnel did not find any toothbrush in the room. Disappointing, but expected.

Miinukset: Our room faced the freeway....It was loud

Plussat: The staff

Miinukset: The lady at the reception very attentive the day I arrived was very attentive and cordial. congratulations, I wish there were more people like her.

Plussat: Installations

Miinukset: Coffee to plain

Plussat: Close to airport, comfortable bed, can order basic meals to room, good TV and bathroom, quiet though close to highway.

Miinukset: Room is very basic. Most staff don't speak English. Nothing around it at all. Hotel felt empty. Airport shuttle bus doesn't run on weekends, but front desk calls a taxi for us that arrived quickly.

Plussat: Rooms were clean

Miinukset: Shampoo and conditioner were in a plastic disposable glass, just thought it was awkward seeing that.

Miinukset: Air condition edit

Plussat: Inexpensive, clean, business hotel close to airport.

Plussat: This staff at the restaurant was excellent. Pep was great in the morning he would make sure that my order was correct. He helped me when placing a order at grill. Pep was a big help for me and I will stay at this hotel again.

Plussat: Nice staff, clean hotel, very easy to get into it from the airport.

Plussat: Room was adequate/ bathroom very clean.

Miinukset: The shuttle ride to the airport was very expensive. Cheaper to ride with taxi or Uber downtown than to go to the airport which is much closer .

Plussat: They gave us an late check out so we could enjoy one more dip in the very nice hot springs pool

Miinukset: The food for breakfast, not good, cold, soggy chilequillas, had to have the charges redone, big mess up took half hour 3 people to get it straight.

Plussat: Incredible property. Staff could pay more attention to detail, like cleaning poolside tables, some were very dirty.

Plussat: The attentions of the personel were amazing and the buffet on sunday was better than expected.

Miinukset: There are a lot of people and kids playing on weekends.

Plussat: The gardens are beautiful. Workers were friendly.

Miinukset: We came for the hot springs. The pool opens at 7:30 And when I arrived the water was cold. I was told it will take a few hours to warm up. That was very disappointing. The room had clean beds. However. They were several furnishings and decorations that were either worn out or due for replacement. Rom service was very slow after 2 hours that I called to get the bath robes I was promised at check in after I paid additional money to get a “upgraded room” I called again to get the remote control for the tv and the air conditioner and never arrived. After 2 hours I walked to front desk to get it myself. Mission Hotels must invest money back to the properties and renovate this hotel. Their service and room decorations are 30 years past due for renovations. I love rustic ... but dislike rustic that doesn’t work or it is torn. I talked to other guest in the pool and they mentioned they visit every year and they were laughing about the fact they wore offered a “room update” which I did and the fact that the rooms look the same way since 30 years ago and the Maintanance issues. They say “they only come for the thermal waters but don’t expect much more from the property even if they charge a lot for a room. About the “breakfast included” I won’t say much but all staff was quick and ready to serve you... nice people” wished them all a Happy new Year after I gave them a large gratuity. I also tipped generously the only one person working in the pool “ trying to serve upset people” because the water wasn’t hot. I would like the hotel investors to invest back in the property because it needs it urgently. Yes, I will like to come back and see improvements. Thank you Happy New Year to All!

Plussat: - Helpful staff - Good location - easy to get to from Mexico City - Excellent natural hot springs: main attraction. - Great attention at the spa

Miinukset: A bit of an opportunity squandered: pleasant, quiet location, good basic facilities at the hotel and excellent mineral springs, but.... - The rooms and facilities are a bit tired and outdated: just a small amount of investment in basic renovations and some upgrades would change the experience of the hotel considerably - The food wasn't as bad as depicted in some other reviews, but it wasn't great. Breakfast and lunch were OK but some effort to improve options at dinner would improve the overall experience - There are very few dinner options outside the hotel - you will end up eating at the hotel. Simplifying the pricing options or simply operating as an all inclusive or half-board resort would simplify things (and speed up registration: we waited an hour to check in because everyone had to work out their options and plans as they checked in....).

Plussat: Great atmosphere. Imagine how it was in its hayday. Beautiful architecture and grounds. Hot swimming pool very relaxing. Staff helpful and cheerfull. Would recommend.

Miinukset: Food was overpriced and average quality. Plumbing not working correctly. Fixed it myself with a nail file tho. No breakfast buffet due to few guests midweek but this is reflected in the price. Overall a fantastic experience. Just a few details not up to standard.

Plussat: Huge, classic facility with natural spring pools and bathtubs

Miinukset: The facility is a bit out of the way, meaning that you may drive through something that may seem like a Mexican Ghetto. If you can manage to not get lost, you'll be safe, even if you feel like you may not be. Make sure you have GPS or really know how to get here.

Plussat: The only thing good about this hotel is the location since is 5 minutes away from airport.

Miinukset: Air condition does not work. They moved us to three different rooms, & in all three the air condition didn't work.

Plussat: The breakfast very good. Coffee 24 hrs. Rooms very comfortable and clean.

Plussat: The staff

Miinukset: The place was good

Plussat: Every thing

Miinukset: Very clean

Plussat: 5minutes yo the airport

Plussat: Beds very comfortable.

Miinukset: Cleanliness of the bathroom...can improve. I reserved the shuttle to the airport one day in advanced and when it was time it was not available.

Plussat: They have free airport shuttle and right across from airport.They also have free breakfast. The beds are really comfortable and staff very friendly.

Miinukset: The location I arrived at 10:30pm and was hungry but there was nothing open and hotel kitchen was also closed.The rooms are small and restroom doors are awkward kind of see through.

Plussat: Comfortable room, clean, pleasant staff excellent Wi-Fi connection. The hotel is older and run down but the staff keep it extremely clean. Kudos to the staff, they are what made my stay excellent.

Miinukset: Breakfast was mediocre. Scrambled eggs everyday, I don't like scrambled eggs. You can order eggs as you like them I did that once I ordered eggs over easy and they came out runny and slimy on top. The frojoles, were good they just needed salt. I ate the Frijoles everyday. Sometimes there was Salsa to go with them and sometimes there wasn't. The other dish varied daily from rebanada de chili in some sort of cream sauce which I can't eat, I can't do cream sauce, fried wieners

Plussat: Great place for the price. Wonderful, friendly people. Can't say enough good.

Miinukset: nothing!

Plussat: Room was clean; beds were comfortable. Location is very close to airport and nothing else. There Is nothing to do near the hotel. Staff were not particularly helpful with exception of fellow who took our bags to our room. The hotel did offer a free shuttle to airport in the morning. Our flight left very early, before 7:00 a.m. breakfast. Hotel did not offer to give us a bag breakfast as many places near airports will provide to guests with early departures.

Miinukset: There is nothing to do near the hotel.

Plussat: Good bed, shuttle to airport

Miinukset: Close to highway, so somewhat noisy

Miinukset: The airport shuttle was unavailable when I arrived at the airport. That resulted in an taxi ride. The hotel itself was quite nice.

Plussat: airport transportation was provided, and there was at least some breakfast that we could eat as vegans, unlike the last Wyndam property we stayed at. The bed was fine. At least one staffer spoke English and was helpful.

Miinukset: Dismal, inadequate lighting in the room, stuffy air and no screens, so when you open windows you get mosquitos, so add mosquito bites. Too loud Ac unit. I can't recommend this place. There must be something better. Maybe the Holiday Inn Express nearby?

Miinukset: No