Etsi halvat lennot: Sky Express

Plussat: Quick boarding

Miinukset: It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout.

Plussat: The cabin crew was professional and helpful

Miinukset: If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly.

Delayed

Miinukset: Long wait and crowded Santorini airport

Missed our connecting flight due to weather and then a crew change.

Miinukset: Paying $600 for the next leg of our flight because of airline delay.

Didn’t get to board.

Plussat: Nothing

Miinukset: My name was listed twice on the iten. Didn’t bord.

Airport was a bit chaotic

Plussat: Once on plane rest was quick

Miinukset: Airport

Horrible airline

Plussat: No pros. Will never travel with them again.

Miinukset: The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again.

Not great

Plussat: I mean the flight gets you to and from...

Miinukset: Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over.

Worst airline and airport

Plussat: Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check.

Miinukset: We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again.

Miinukset: 20 minute delay with nobody at the gate and no communication about why we were leaving late

Miinukset: Very late and hot. Unorganized.

False Baggage Weight Limit

Plussat: Short flight

Miinukset: The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak.

Miinukset: Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!

Waited on line at the airport for nearly 2 hours for the gate to open

Plussat: Nice crew

Miinukset: Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine

Overcrowded Airport

Miinukset: Flight Delayed

Poor Experience

Miinukset: Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots.

Plussat: Short time for boarding

Miinukset: I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again

Good value for the money

Plussat: It was a very fast fight

Miinukset: No air conditioning on a very hot day

Georgia

Miinukset: The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit

A HORRIBLE EXPERIENCE

Miinukset: I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster.

Baggage rip off

Miinukset: They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight.

Plussat: Flight attendants on the plane

Miinukset: The check in agent was one of the meanest people I have ever met.

Their luggage allowance is a scum

Miinukset: The ticket explicitely says luggage allowance is 23kg(50 lb). When we arrived to check-in the airline refused to honor it and said allowance is only 15kg. They made everyone pay €3 per each kg "overweight"

I never took it because the flight was delayed indefinitely

Miinukset: I did not board my return flight to Athens with Sky Express because the flight never showed up. I had to pay out of pocket for another flight with a different airline to get back to Athens. While I was waiting to hear any updates regarding the flight status, the company provided minimal details about the status of our flight and spoke in a condescending manner to concerned passengers that had flight connections in Athens. I was told my flight would be reimbursed but I have no confidence in this company's management to expect reimbursement. I will warn other customers that this airline can cause great grievances and inconveniences. The company's service was atrocious and frankly unbelievable. If one pays for a plane ticket, one should be provided adequate service in a timely manner. I'm forgiving about delays but the plane never came.

Almost ruined our vacation

Plussat: Nothing

Miinukset: Booked the flight with Hahn Air two months in advance to make sure everything went smoothly as it was a special trip for my 12 year old son and I. When we got to the check in counter we were told our reservation could not be found!! Even after I spent over $400USD for our tickets to Santorini. Thankfully, Olympic air had a flight later in the day and we were able to salvage our vacation. I had to spend a lot more money for the new tickets probably because it was last minute. Do not use Hahn Air systems to book your flight-you'll be left in the lurch with added stress and possibly a spoiled vacation.

Straightforward Flight

Plussat: Sole cabin crew was very nice, polite. Seats were relatively comfortable with just enough legroom for a tall person. No food, no entertainment so left as 1-star (not because it was bad, just that it wasn't there for a 50-minute flight).

Miinukset: Unavoidable delay in flight due to air traffic in Santorini was full, so delayed by an hour.

Anticipate needing extra time for Domestic check-i

Miinukset: If you arrive in Athens on an international flight and are heading to Santorini, you must collect your bags, proceed through customs and then journey to a different area of the airport for domestic check-in. . Hahn's service was exceptionally slow, with only one window. if possible pay for your bags online. I wasn't able to find the option to do so. Airport fee to check 2 average size bags was 70 euro and required us to wait in another line just to make the payment. We gave ourselves 2.5 hours between flights and barely made the boarding for Santorini. Flight is approx 35 minutes. Service was good and seats were comfortable.