Etsi halvat lennot: Smartwings

Miinukset: Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing.

Miinukset: Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage.

Plussat: Nothing

Miinukset: Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not.

Plussat: The woman who checked me in was slow and rude

Miinukset: Find new ticketing agents. Also there were screaming kids everywhere. Running up and down the aisles. It would have been nice if the airline employees could have gotten their parents to control their children

Plussat: Quick check in.

Miinukset: Flight was late. Staff can use more English training. High baggage fees and strict rules.

Plussat: Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing.

Miinukset: Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel.

Plussat: Crew was good , nothing against them . Just a delayed flight which made us miss our connecting flight .

Miinukset: Be on time ! So people don’t miss their connecting flights

Plussat: Nothing

Miinukset: Uncomfortable seats, no room for bags overhead and shocking disembarkation.

Plussat: Nothing

Miinukset: No early check in. The longest line at check in that I ever seen. Terrible seats

Uncomfortable beyond belief!

Plussat: Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew.

Plussat: loved the atitude of the crew, the plan is relatively new but 4not enough place even to move

Plane was delayed for over an hour

Plussat: It was short flight so not much to share, crew was ok

Miinukset: It was delayed over an hour

Direct flight with a bait and switch policy.

Plussat: Punctuality. Direct flight from Prague to Madrid.

Miinukset: Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat.

Flight was delayed

Plussat: Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us.

Miinukset: 1 hour delay ☹️

plane

Miinukset: planes are old

Plussat: Nothing

Miinukset: hidden baggage fees suck!!! Was not stated on purchase!!!

Will never fly CSA again

Plussat: Nothing

Miinukset: The planes were old. One of the flights was a rented plane, not even the airline. Both were delayed and almost caused us to miss our international flight back to the states. Will never fly Cezch airlines again.

Miinukset: 30 min late no a/c

Miinukset: no legs room delay at bording delay to get to Praha

Miinukset: No snacks or even water given

Delay

Plussat: Nice crew and new airplane

Miinukset: Three hours delay, and no explanation given at all.

Miinukset: Delaying 3 hours

Médiocre

Plussat: Nothing

Miinukset: Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight.

Terrible

Plussat: Nothing

Miinukset: We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset

Late

Miinukset: The plane was late by over an hour, and no one even bothered to update us about the current flight status... We just waited untill an hour later, we got word about what was going on

Missed the take off slot spending time on luggage @checkin

Miinukset: They are very strict about luggage control at the gate; any other company charged for the pieces that were sent to the storage. It took so many time that they lost their takeoff slot and we had nearby one hour of delay.

boarding was terrible

Miinukset: Boarding (3 different flights together) took almost 2 hours. I could not do early check in on line due to website either not recoginzing my details on the way to Prague or not coming up (404) on my way back. thank you for asking

DO NOT FLY THIS AIRLINE

Plussat: I liked nothing. I wasn’t notified about the specific luggage requirements and had to check and extra bag. Then my money was stolen out of my bag by the crew so do NOT fly this airline.

Miinukset: Literally everything. This is a gargbage airline.

Plussat: Nice staff, smooth flight

Miinukset: Everything took ages, no one spoke to us, like time to board the plane, or we are landing....

My first and also last flight with SmartWings

Miinukset: Delay with no apology and with poor information at the airport. The new airplane, but a dirty window.

Plussat: Daily flight

Miinukset: No service at all, feels like low cost

Miinukset: Night flight, do not stop talking

Never had a flight with so little leg room

Miinukset: Never had a flight with so little leg room

First time flier with airline

Plussat: Boarding process was painless.

Miinukset: No free food.

No leg room and guaranteed knee pain for anybody 6’ or taller.

Plussat: It was a direct flight.

Miinukset: No leg room and a late departure due to a mechanical issue. Also, baggage check was a distance from the check in area.

Plussat: didnt like it

Miinukset: That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag.

Horrible airline

Plussat: That we finally arrived

Miinukset: The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane).

Avoid it

Miinukset: I never knew you can make the sit rows so close to each other :)

Plussat: Nothingh

Miinukset: I didn't like the flight at all The plain is very small we are big people and they put us in the row that we can't recline our seats we where very uncomfortable all the way we couldn't move That plain was an old one and didn't have any appliances .

Kayak services issue

Miinukset: To whom it may concern, Due to the kayak formular - not stating clearly wether the luggage is or is not included in the ticket - we had to buy extra luggage at the airport for 70 euros. It is the last time I am using Kayak and I will warn sll friends not to use the service.

Miinukset: The crew were not nice... talked to us in a Horrible way. There weren't any blankets

Didn't even happen - very UNHAPPY CUSTOMER

Miinukset: It literally DID NOT HAPPEN. I NEED A REFUND.