Etsi halvat lennot: SmartWings

Plussat: The leg-room was ok only because we were assigned to an exit row.

Miinukset: No advance check-in. All food and drink cost money aside from water. Take off was late in both directions. Landing was horrible, pilot dipped without warning several times. No options for entertainment at all.

Miinukset: no drinks, even water. no ampthy from the crew, even not a smille

Miinukset: Long delay. No personal at the gate at boarding time. Checking in was a nightmare. Very slow and no crowd control. Long wait in the aircraft before lifting off. Basically not a good choice if you need to connect to another flight. Allow 4-5 hours to be on the safe side.

No online check in

Miinukset: My flight was delayed by several hours due to disruption at Gatwick which is by no means airlines fault. But what's unforgivable in modern age in the inability to check in online or at the airport's terminals without visiting the check in desk. This meant that even though I had no luggage to checkin, still had to wait in 1.5 hour queue to then go to the only desk available for my 20 secs checking and issue of the boarding pass. What a waste of time! (flew from Gatwick as apparently online checkin is available when flying from some other airports)

Plussat: Flight was running lates and it was very warm. It was very difficult to hear the announcements.

Miinukset: Everyone was very polite and friendly.