Etsi halvat lennot: SmartWings

No online check in

Miinukset: My flight was delayed by several hours due to disruption at Gatwick which is by no means airlines fault. But what's unforgivable in modern age in the inability to check in online or at the airport's terminals without visiting the check in desk. This meant that even though I had no luggage to checkin, still had to wait in 1.5 hour queue to then go to the only desk available for my 20 secs checking and issue of the boarding pass. What a waste of time! (flew from Gatwick as apparently online checkin is available when flying from some other airports)

Plussat: Flight was running lates and it was very warm. It was very difficult to hear the announcements.

Miinukset: Everyone was very polite and friendly.

Delays, not treating customers, canceling flights,

Plussat: Nothing. Probably the last time I will fly with them.

Miinukset: Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why.

Delays Not enough leg rooms.

Miinukset: Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why. Not enough room for legs. We paid for options to check online but it was not available.

Miinukset: late

No space for legs even in the emergency exits

Plussat: Boarding was fast and quite organized nicely

Miinukset: I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add).